General Merchandise Expert — Fast-Paced, Guest-Centric Role

Target; Worcester (MA); On-site; USD 25,000 - 38,000; Full time

Job summary

Target is hiring a General Merchandise Expert to create a welcoming guest experience, stock shelves, and support digital fulfillment in a fast-paced store environment. You will greet customers, assist with needs, and ensure accurate pricing, inventory, and signing across GM areas.

The role requires strong customer service, teamwork, and the ability to manage multiple tasks with a flexible schedule that may include nights and weekends.

Qualifications

• Welcoming and helpful attitude toward all guests and other team members.
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Work both independently and with a team
• Resolve guest questions quickly on the spot
• Attention to detail and follow a multi-step processes
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

Responsibilities

• Create a welcoming experience by greeting guests as you are completing your daily tasks.
• When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.
• Thank guests and let them know we’re happy they chose to shop at Target.
• Execute daily tasks assigned to you by your leader to help achieve goals that align with business priorities including receiving products, restocking shelves, organizing the backroom, arranging merchandise, and putting up promotional signs for GM areas.
• If certified operate power equipment to move merchandise or store fixtures.
• Execute processes including changing prices to products, merchandise set-up and maintenance, and inventory accuracy as directed by your leader for all areas.
• Learn how operational procedures, such as setting up and organizing merchandise, managing product stock levels, and maintaining sales floor areas, affect inventory management, store profitability, and product availability.
• Be knowledgeable about the resources, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
• Demonstrate a culture of ethical conduct, safety and compliance.
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
• Support guest services such as back-up cashier, and digital fulfillment processes (such as picking and packing orders or delivering pickup orders to guests) and maintain compliance culture while executing those duties, such as federal, state, and local adult beverage laws.
• All other duties based on business needs

Skills

Guest service

Teamwork

Flexible schedule

Communication

Job description

Target is hiring a General Merchandise Expert to create a welcoming guest experience, stock shelves, and support digital fulfillment in a fast-paced store environment. You will greet customers, assist with needs, and ensure accurate pricing, inventory, and signing across GM areas.

The role requires strong customer service, teamwork, and the ability to manage multiple tasks with a flexible schedule that may include nights and weekends.