General Merchandise Clerk

Stater Bros. Markets; United States; On-site; USD 23,000 - 32,000; Full time

Job summary

Stater Bros. Markets is seeking a General Merchandise Clerk to deliver G.O.A.T. service (Greet, Observe, Assist, Thank) and support multiple store operations. The role covers front-end duties like bagging, cart retrieval, and checkout efficiency, plus stocking and displays, e-commerce order fulfillment, and floral/produce prep.

The GMC will work across Grocery, Ecommerce, Produce, Floral, and Other duties, adapting to store needs while maintaining safety and customer satisfaction at all times.

Qualifications

• Must be at least 18 years old.
• Food Handler/Health Card required.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Friendly, helpful attitude with customer satisfaction at heart.

Responsibilities

• Provide friendly, helpful service while maintaining a professional demeanor.
• Assist customers with questions, product location, recommendations, and communicate out-of-stock issues to management.
• Bag groceries, help load groceries into vehicles, and keep carts organized.
• Stock shelves, organize displays, fulfill e-commerce orders, and assist with floral and produce preparation.

Skills

Customer service

Team player

Communication

Education

High school diploma

Job description

DEPARTMENT:

Retail Operations

COMPENSATION:

Hourly Pay Range: $17.10 - $23.80

(this pay range represents the rates of pay for step 1 to the maximum step for this position in accordance with the collective bargaining agreement. The starting pay for the successful candidate will start at step 1)

JOB SUMMARY:

The General Merchandise Clerk (“GMC”) is accountable for delivering G.O.A.T. (Greet, Observe, Assist, Thank) service to our customers. This position plays a key role in supporting multiple areas of store operations and delivering outstanding customer service; therefore requires a versatile and adaptable individual who can take on a variety of tasks as needed throughout the store.

This role consists of front-end responsibilities, including bagging customer purchases, retrieving shopping carts, and helping maintain a smooth and efficient checkout process. In addition, the position involves other responsibilities such as stocking shelves, organizing displays, fulfilling e-commerce shopping orders for customers, and assisting with floral and cut fruit preparation and presentation.

JOB RESPONSIBILITIES:

The GMC may be assigned to one (or more) of several departments/assignments within the store and responsibilities may shift based on the operational needs of the store.

• - Provide friendly, helpful service while maintaining a professional demeanor and enhancing the customer’s shopping experience (G.O.A.T)
• - Assist with customer questions, locating products, product recommendations, and communicating out-of-stock issues or customer concerns to store management
• - Bag groceries carefully and efficiently, separating items properly; along with offering and helping customers with loading groceries to their vehicles
• - Ensure shopping carts are regularly gathered from the parking lot and organized at store entrances for customer use

Grocery:

• - Open boxes to stock, and refill shelves, displays, and end caps with general merchandise items
• - Following CAO bread procedures for working and writing bread orders
• - Build and maintain GMC product displays following store planograms, seasonal guidelines, and store management
• - Bale cardboard regularly and maintain the backroom clean, organized, and free of clutter to ensure a safe and efficient work environment
• - Ensure correct signage and pricing is visible and accurate, including routine price changes
• - Keep aisles and display areas clean, safe, and free of hazards
• - Sweep floors, clean up spills, and remove trash as needed to ensure a clean and safe shopping environment

Ecommerce:

• - Receive online orders, accurately locate and inspect items for damage, defects, or freshness before packing to meet customer expectations
• - Replace or report unavailable or damaged items promptly along with updating customers on substitutions or delays
• - Pack items properly to avoid damage during transport and label orders clearly for pickup
• - Communicate to store management regarding order progress or issues
• - Assist customers by carrying or escorting their completed orders from the store to their vehicles, ensuring a smooth and convenient pickup experience

Produce Responsibilities:

• - Cut, prepare, package, label, and price fresh-cut produce items for sale to customer
• - Stock and rotate merchandise to maintain freshness and an attractive display
• - Monitor product temperatures and maintain proper storage conditions
• - Maintain logs and records of damaged and lost merchandise
• - Complete price changes and assist Produce Manager with monthly inventory counts

Floral:

• - Open, price, and stock floral merchandise while keeping displays neat, attractive, and well-organized to draw customer interest
• - Monitor floral inventory for freshness and quality, removing wilted or damaged products promptly
• - Place point-of-sale signs, tags, and promotional materials for floral and GMC produce products including routine price updates
• - Support the Produce department by stocking and maintaining the salad wall and other GMC produce items

Other Responsibilities:

• - Operate all standard store equipment—such as hand trucks, box cutters, department equipment, etc. safely and efficiently by adhering to established safety protocols
• - Work collaboratively with team members to ensure smooth department operations and excellent customer experience
• - All other related duties as required and assigned including, but not limited, to courtesy clerk duties.

REQUIREMENTS / QUALIFICATIONS:

• - Must be at least 18 years of age
• - High school diploma is preferred but not required
• - A valid Food Handler / Health Card
• - Ability to work in a fast-paced environment and handle multiple tasks and responsibilities
• - Friendly, helpful attitude with a focus on customer satisfaction and service at all time
• - Ability to work well within the team and follow direction with a good attitude
• - Excellent communication skills (both oral and written) with the ability to communicate clearly and respectfully with customers and teammates
• - Basic math and reading skills for handling pricing, labels, equipment, and inventory
• - Good problem-solving abilities and attention to detail
• - Ability to stand, walk, bend, kneel, for up to four to eight hours per day and lift packages and other items (up to 50 pounds)
• - Available to work a flexible schedule, including evenings, weekends, and holidays
• - Must maintain a sense of integrity and adhere to all store policies and procedures, including safety standards and the collective bargaining agreement