General Merchandise Clerk

Stater Bros. Markets; Norco (CA); Sur place; USD 24 000 - 33 000; Plein temps

Résumé du poste

Stater Bros. Markets is seeking a General Merchandise Clerk to deliver friendly G.O.A.T service (Greet, Observe, Assist, Thank) across multiple store areas.

You will handle front-end tasks, stock shelves, fulfill online orders, and assist with floral and produce presentation to create a smooth, shopper-friendly experience. Ideal candidates are at least 18, have a Food Handler card, and can work a flexible schedule including evenings and weekends in a fast-paced California retail environment.

Qualifications

• Must be at least 18 years of age.
• Food Handler/Health Card required.
• Ability to work in a fast-paced environment.
• Flexible schedule including evenings, weekends, and holidays.

Responsabilités

• Provide friendly, helpful service and maintain a professional demeanor (G.O.A.T).
• Assist customers with questions, locating products, and substitutions.
• Bag groceries carefully and help load items to vehicles.
• Maintain carts in parking lot and organize store entrances.
• Stock shelves and displays; build GMC product displays.
• Process ecommerce orders and prepare items for pickup.
• Produce: cut and price fresh items; rotate stock and manage temps.
• Floral: price and stock floral merchandise; maintain displays.
• Follow safety protocols; operate equipment safely.
• Collaborate with team to uphold smooth operations.

Connaissances

Customer service

Communication skills

Teamwork

Multitasking

Formation

High school diploma preferred

Outils

POS system

Description du poste

DEPARTMENT:

Retail Operations
## COMPENSATION:

Hourly Pay Range: $17.10 - $23.80

(this pay range represents the rates of pay for step 1 to the maximum step for this position in accordance with the collective bargaining agreement. The starting pay for the successful candidate will start at step 1)

JOB SUMMARY:

The General Merchandise Clerk (“GMC”) is accountable for delivering G.O.A.T. (Greet, Observe, Assist, Thank) service to our customers. This position plays a key role in supporting multiple areas of store operations and delivering outstanding customer service; therefore requires a versatile and adaptable individual who can take on a variety of tasks as needed throughout the store.

This role consists of front-end responsibilities, including bagging customer purchases, retrieving shopping carts, and helping maintain a smooth and efficient checkout process. In addition, the position involves other responsibilities such as stocking shelves, organizing displays, fulfilling e-commerce shopping orders for customers, and assisting with floral and cut fruit preparation and presentation.

JOB RESPONSIBILITIES:

The GMC may be assigned to one (or more) of several departments/assignments within the store and responsibilities may shift based on the operational needs of the store.

• Provide friendly, helpful service while maintaining a professional demeanor and enhancing the customer’s shopping experience (G.O.A.T)
• Assist with customer questions, locating products, product recommendations, and communicating out-of-stock issues or customer concerns to store management
• Bag groceries carefully and efficiently, separating items properly; along with offering and helping customers with loading groceries to their vehicles
• Ensure shopping carts are regularly gathered from the parking lot and organized at store entrances for customer use

Grocery:

• Open boxes to stock, and refill shelves, displays, and end caps with general merchandise items
• Following CAO bread procedures for working and writing bread orders
• Build and maintain GMC product displays following store planograms, seasonal guidelines, and store management
• Bale cardboard regularly and maintain the backroom clean, organized, and free of clutter to ensure a safe and efficient work environment
• Ensure correct signage and pricing is visible and accurate, including routine price changes
• Keep aisles and display areas clean, safe, and free of hazards
• Sweep floors, clean up spills, and remove trash as needed to ensure a clean and safe shopping environment

Ecommerce:

• Receive online orders, accurately locate and inspect items for damage, defects, or freshness before packing to meet customer expectations
• Replace or report unavailable or damaged items promptly along with updating customers on substitutions or delays
• Pack items properly to avoid damage during transport and label orders clearly for pickup
• Communicate to store management regarding order progress or issues
• Assist customers by carrying or escorting their completed orders from the store to their vehicles, ensuring a smooth and convenient pickup experience

Produce Responsibilities:

• Cut, prepare, package, label, and price fresh-cut produce items for sale to customer
• Stock and rotate merchandise to maintain freshness and an attractive display
• Monitor product temperatures and maintain proper storage conditions
• Maintain logs and records of damaged and lost merchandise
• Complete price changes and assist Produce Manager with monthly inventory counts

Floral:

• Open, price, and stock floral merchandise while keeping displays neat, attractive, and well-organized to draw customer interest
• Monitor floral inventory for freshness and quality, removing wilted or damaged products promptly
• Place point-of-sale signs, tags, and promotional materials for floral and GMC produce products including routine price updates
• Support the Produce department by stocking and maintaining the salad wall and other GMC produce items

Other Responsibilities:

• Operate all standard store equipment—such as hand trucks, box cutters, department equipment, etc. safely and efficiently by adhering to established safety protocols
• Work collaboratively with team members to ensure smooth department operations and excellent customer experience
• All other related duties as required and assigned including, but not limited, to courtesy clerk duties.

REQUIREMENTS / QUALIFICATIONS:

• Must be at least 18 years of age
• High school diploma is preferred but not required
• A valid Food Handler / Health Card
• Ability to work in a fast-paced environment and handle multiple tasks and responsibilities
• Friendly, helpful attitude with a focus on customer satisfaction and service at all time
• Ability to work well within the team and follow direction with a good attitude
• Excellent communication skills (both oral and written) with the ability to communicate clearly and respectfully with customers and teammates
• Basic math and reading skills for handling pricing, labels, equipment, and inventory
• Good problem-solving abilities and attention to detail
• Ability to stand, walk, bend, kneel, for up to four to eight hours per day and lift packages and other items (up to 50 pounds)
• Available to work a flexible schedule, including evenings, weekends, and holidays
• Must maintain a sense of integrity and adhere to all store policies and procedures, including safety standards and the collective bargaining agreement