General Manager - Woburn

Advanced Hospitality; Boston (MA); On-site; USD 68,000 - 92,000; Full time

Benefits offered by this job

Dental Insurance

Employee discount

Health Insurance

Paid time off

Vision insurance

Job summary

Advanced Hospitality in Boston is seeking an experienced General Manager for Sally's, a high-volume restaurant. You will lead operations, mentor staff, manage costs, and ensure exceptional hospitality.

This hands-on leadership role requires steering food/beverage execution, service quality, labor planning, and vendor relations to maximize profitability. The position demands a strong financial mindset, the ability to meet budgets, and a commitment to maintaining top-tier guest experiences, safety

Qualifications

• A minimum of 5 years of proven success as a leader in restaurant operations.
• Background in best-in-class restaurant experience with hospitality focus.
• Strong financial acumen, command of a P&L, and ability to interpret reporting.

Responsibilities

• Fully understand and embody the culture and history of the brand.
• Mentor, teach, and train managers and hourly staff to perform at a high level.
• Be responsible for all aspects of restaurant operations including food/bev, quality, service, cost control, labor and profitability.
• Meet budgeted goals related to revenue, cost of goods, labor and operating expenses.
• Oversee weekly profit and loss analysis, inventory, ordering and production.
• Manage weekly labor by staffing, scheduling, and cost projections.
• Maintain CRM platform for guest satisfaction, retention and recovery.
• Collaborate with Training Manager on education, policies and procedures.
• Maintain restaurant appearance, cleanliness and upkeep per targets.

Skills

Leadership

Financial acumen

P&L management

Customer service

Training staff

Operations management

Communication

Tools

Microsoft Office

Brink

7Shifts POS

Costing

Job description

DESCRIPTION

We are looking for an experienced, responsible General Manager with a background in restaurant management. The ideal candidate should be energetic, personable, engaging, and understand the technical aspects of great hospitality. Must have a flexible schedule, experience in a high-volume setting, and be willing to roll up your sleeves to get “hands-on”.

• Ability to work on your feet 8-10 hours per day
• Able to be scheduled any day of the week, opening, or closing
• Available to work on holidays (except Thanksgiving and Christmas because Sally’s is closed)
• Basic understanding of the Microsoft suite of programs
• Previous Management experience required

As the General Manager you will...

• Fully understand and embody the culture and the historical evolution of the brand
• Mentor, teach, and train Managers and hourly staff to perform at a high level and exceed expectations while building relationships with employees that foster loyalty and teamwork.
• Be responsible for all aspects of restaurant operations including but not limited to food and beverage execution, quality control, service, cost control, labor, and profitability.
• Meet budgeted goals related to projected revenue, cost of goods, labor, and all other operating expenses.
• Be responsible for weekly profit and loss analysis, inventory, ordering, and production
• Manage weekly labor cycle by producing revenue projections, staffing matrices, staff scheduling, and theoretical vs actual labor analysis.
• Maintain and manage in-house CRM platform to ensure customer relations visibility while ensuring guest satisfaction, retention, and recovery.
• Work directly with the Manager of Training on the education and training of all team members on the core company curriculum, procedures, and policies.
• Maintain the appearance, cleanliness, and upkeep of the restaurant in line with budgeted targets.
• Ensure that all food and beverage preparation areas and employees maintain and comply with the highest standards of public health, sanitation, and safety.
• Enforce all handbook policies and standards set forth by the company.
• Develop and maintain relationships with food and beverage vendors and ensure that all purchases are made leveraging purchasing power and confirm that all negotiated prices and terms are achieved and realized.

ROLE COMPETENCIES

Language

• English
• Basic Spanish (preferred but not required)

Experience

• A minimum of 5 years of proven success as a leader in restaurant operations.
• A background including best-in-class restaurant experience along with a constant desire to stay on top of current food trends and deliver impeccable hospitality.
• Must possess a strong financial acumen, command of a P&L, and the ability to effectively interpret reporting.

Technical

• Strong Computer Skills (Microsoft Office, Brink, 7Shifts POS preferred)
• Ability to do theoretical costing around food, purchasing, and labor.

Certifications

• ServeSafe Certified

Attention To Detail

• Taking responsibility for a through and detailed method of working.

Financial Awareness

• Actively seeking opportunities to optimize financial costs and investments when making decisions that have a financial implication.

Functional Expertise and Usage

• Acquiring and applying functional knowledge in an area of specialty that is not technical --For example, Operations, Finance, and Human Resource Management

Organizational Awareness

• Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities, perceiving the impact and the implications of decisions on other components of the organization.

Oral Communication

• Shaping and expressing ideas and information in an effective manner.

Integrity

• Upholding accepted social and ethical standard in job-related activities and behaviors

Work Environment

• This is a hands-on position that requires 80% of the workweek spent actively engaged in restaurant and culinary operations.
• Must be able to work on your feet for up to 10 hours at a time and have the ability to lift up to 50lbs.
• Must be able to travel within your region.
• Must be able to travel outside your region up to 50% of the time.

Salary: Starting at $80,000 per year depending on experience

Benefits

The company will provide a $4,000 sign on bonus paid in quarterly installments of $1,000 each following the successful completion of the employee’s first 90 days of employment. To remain eligible for each bonus installment, the employee must be actively employed and in good standing with the company at the time of payout.

• Dental Insurance
• Employee discount
• Health Insurance
• Paid time off
• Vision insurance

Details

• Job Type: Full-time
• Work Location: In-person