General Manager Willow Grove

Hand & Stone - FGG Spas; Willow Grove (Montgomery County); On-site; USD 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager for their Willow Grove location. This role is pivotal in ensuring an exceptional customer experience and driving sales performance. The ideal candidate will possess strong leadership skills, a passion for communication, and the ability to foster a positive team culture. With opportunities for professional growth and development, this position offers a chance to make a significant impact within a supportive and family-oriented environment. If you're ready to lead a dedicated team and contribute to a world-class spa experience, this is the perfect opportunity for you!

Benefits

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• 3-5 years of leadership experience in a fast-paced environment.
• Exceptional communication and organizational skills are essential.

Responsibilities

• Manage daily operations and drive sales performance of the spa.
• Recruit, train, and develop a talented team of spa professionals.

Skills

Leadership

Communication Skills

Sales Performance

Customer Service

Organizational Skills

Critical Thinking

Tools

Retail/Appointment Booking Systems

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa Willow Grove, located at 44 Park Ave, Willow Grove, PA 19090, is looking for a strong, results-focused leader. Our ideal candidate has 3–5 years of leadership experience, proven success driving performance and sales results, exceptional communication skills, and a passion for building a positive culture. We are looking for someone interested in a long-term role with tremendous opportunity for professional growth. Prior spa industry experience or membership-driven sales experience is a plus. Our goal is to provide our valued members and guests with a world-class experience, and our General Managers are a critical link in ensuring that our clients' experience in our spa is nothing short of exceptional! Our GMs set the tone for the spa, coach and train the team to excellence, drive sales performance, and grow the business.

As a General Manager, you will

• Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
• Oversee and manage daily operations of the Spa
• Manage and drive spa sales performance
• Recruit, hire, and develop talented spa professionals
• Train, monitor, and coach performance
• Membership education and sales - including sales goals and incentives
• Passionately promote products and services
• Communicate with the Service Provider team and maximize appointment book
• Find opportunities for grassroots marketing and local community connections
• Administrative duties including reporting, P&L analysis, payroll, cash handling, inventory and ordering, etc.

Role Requirements

• Proven passion for communicating with people
• Capability to work flexible hours including nights, weekends, and holidays
• Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities
• Excellent verbal and written communication skills
• A fast learner, with a positive attitude
• Comfortable in a fast-paced, high-volume environment
• Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
• A strong team player with the ability to work independently under minimal supervision
• Exceptional organizational skills, including attention to detail and multitasking
• Critical thinking skills, including customer conflict resolution

About FGG Spa, LLC

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We are in the people business, and our people come first!

We can’t wait to meet you!