General Manager - Willow Grove

Hand & Stone Massage and Facial Spa; Willow Grove (Montgomery County); On-site; USD 45,000 - 55,000; Full time

Job summary

An established industry player is seeking a General Manager for its Willow Grove location. This role is perfect for a dynamic leader with a passion for customer service and team development. You will oversee daily operations, drive sales performance, and ensure an exceptional experience for clients. With opportunities for professional growth and a supportive culture, this position offers a competitive salary and comprehensive benefits. Join a company that values its employees and clients alike, and make a significant impact in the wellness and fitness services industry.

Benefits

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Qualifications

• 3-5 years of leadership experience in a customer-focused environment.
• Proven success in driving performance and sales results.

Responsibilities

• Oversee daily operations and manage spa sales performance.
• Recruit, hire, and develop talented spa professionals.

Skills

Leadership

Communication Skills

Sales Performance

Customer Service

Organizational Skills

Critical Thinking

Education

High School Diploma

Bachelor's Degree

Tools

Appointment Booking Systems

Job description

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Join to apply for the General Manager - Willow Grove role at Hand & Stone Massage and Facial Spa

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
  
  

Hand & Stone Massage and Facial Spa Willow Grove located at 44 Park Ave, Willow Grove, PA 19090 is looking for a strong, results-focused leader. Our ideal candidate has 3-5 years of leadership experience, has proven success driving performance and sales results, is a responsible individual with exceptional communication skills, and has a passion for building a positive culture. We are looking for someone interested in a long-term role with tremendous opportunity for professional growth. Prior spa industry experience or membership-driven sales experience is a plus. Our goal is to provide our valued members and guests with a world-class experience, and our General Managers are a critical link in ensuring that our clients' experience in our spa is nothing short of exceptional! Our GM's set the tone for the spa, coach and train the team to excellence, drive sales performance, and grow the business.

Benefits GALORE!

• Medical, Vision, Dental, Life, Supplemental Insurances
• 401K plan with 5% company match!
• Competitive compensation structure, including base salary plus performance based bonuses
• Paid Time Off
• Service and product discounts
• Professional and safe working environment
• Opportunity for professional growth
• AND MORE!
  
  

As a General Manager, you will

• Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
• Oversee and manage daily operations of the Spa
• Manage and drive spa sales performance
• Recruit, hire, and develop talented spa professionals
• Train, monitor, and coach performance
• Membership education and sales - including sales goals and incentives
• Passionately promote products and services
• Communicate with Service Provider team and maximize appointment book
• Find opportunities for grassroots marketing and local community connections
• Administrative duties including reporting, P&L analysis, payroll, cash handling, inventory and ordering, etc.
  
  

Role Requirements

• Proven passion for communicating with people
• Capability to work flexible hours including nights, weekends and holidays
• Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities
• Excellent verbal and written communication skills
• A fast learner, with a positive attitude
• Comfortable in a fast-paced, high-volume environment.
• Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
• A strong team player with the ability to work independently under minimal supervision
• Exceptional organizational skills, including attention to detail and multitasking
• Critical thinking skills, including customer conflict resolution
  
  

About FGG Spa, LLCFGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We are in the people business, and our people come first!

We can't wait to meet you!

Compensation: $45,000.00 - $55,000.00 per year

Hand & Stone is a national franchise that specializes in massage, facial, and hair removal services. With over 500 locations across the country, Hand & Stone is a leader in the membership-based spa service industry. FGG Spa, LLC is a growth-focused franchisee, currently operating 58 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We offer competitive compensation and a robust benefits package, while maintaining our amazing spa culture focused on our client experience and team wellbeing with a "family" vibe. We are in the people business, and our people come first!

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Wellness and Fitness Services

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