General Manager - Wheels

Global Partners; Town of Carmel (NY); On-site; USD 45,000 - 82,000; Full time

Benefits offered by this job

Competitive pay

Health & Wellness

401k with match

Tuition reimbursement

Professional development

Job summary

Global Partners is seeking a General Manager in New York to lead store operations, inspire the team, and ensure an outstanding Guest experience that reflects the Global brand promise. You’ll manage sales, profitability, staffing, training, and community engagement while upholding safety and brand standards.

With 5+ years in retail/restaurant/hospitality leadership, you will drive performance, train leaders, and represent Global within the local community.

Qualifications

• Requires ServSafe or equivalent food safety certification within 90 days.
• Minimum 5 years of progressive retail, restaurant, or hospitality management.
• Proven track record in team leadership and operations management.
• Strong business acumen with data-driven decision making.
• Excellent interpersonal and communication skills.
• Ability to foster teamwork and resolve conflict.
• Knowledge of food safety, merchandising, and guest service standards.
• Proficient with POS systems and standard software.
• Flexible availability including nights, weekends, and holidays.
• High School Diploma or Equivalent.

Responsibilities

• Lead by example to uphold Global mission and Four Pillars.
• Inspire, develop, and empower management and associates to deliver exceptional Guest service and operational performance.
• Build a culture rooted in collaboration, accountability, and hospitality.
• Recruit, train, and retain high-performing team members who embody the brand’s values.
• Provide clear communication, direction, and feedback through regular coaching and team meetings.
• Foster a safe, positive, and inclusive workplace where every team member feels valued.
• Oversee all store operations, ensuring adherence to company policies, brand standards, and safety requirements.
• Drive financial performance by managing labor, inventory, and operating costs effectively.

Skills

Leadership

Operations management

Financial performance

Data interpretation

Interpersonal communication

Team motivation

Guest service

POS systems

Office software

Flexibility

Education

High School Diploma or Equivalent

ServSafe Certification

Tools

POS systems

Reporting tools

Office software

Job description

As the General Manager, you are the heartbeat of your store - responsible for leading operations, inspiring your team, and ensuring that every Guest experience reflects the Global brand promise. You’ll oversee all aspects of business performance, including sales growth, profitability, staffing, training, compliance, and community engagement. This is a hands-on leadership role for someone who thrives on connection - with Guests, team members, and the local community. You’ll cultivate an environment where hospitality and operational excellence go hand-in-hand, ensuring that your store operates efficiently, safely, and successfully every single day.

At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.

The Global Spirit is the cornerstone of our commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities- responsibly and sustainably. We show up every day with grit, passion, and purpose- anticipating needs, building lasting relationships, and creating shared value.

Your Role, Your Impact

• Leadership & Culture
• Lead by example to uphold Global mission and Four Pillars.
• Inspire, develop, and empower your management and associate teams to deliver exceptional Guest service and operational performance.
• Build a culture rooted in collaboration, accountability, and hospitality.
• Recruit, train, and retain high-performing team members who embody the brand’s values.
• Provide clear communication, direction, and feedback through regular coaching and team meetings.
• Foster a safe, positive, and inclusive workplace where every team member feels valued.
• Guest Experience & Community Engagement
• Ensure every Guest receives an outstanding experience characterized by warmth, attentiveness, and genuine connection.
• Lead your team to consistently deliver best-in-class service and maintain impeccable store presentation.
• Resolve Guest concerns promptly, using feedback as an opportunity for growth and improvement.
• Represent Global within the community - building relationships, supporting local initiatives, and promoting the brand’s commitment to Local and Community.
• Operational & Financial Management
• Oversee all store operations, ensuring adherence to company policies, brand standards, and safety requirements.
• Drive financial performance by managing labor, inventory, and operating costs effectively.
• Analyze sales reports, expense summaries, and performance metrics to identify opportunities for improvement.
• Develop and execute action plans to achieve revenue, margin, and profitability goals.
• Ensure compliance with all company systems, procedures, and audit standards.
• Maintain operational excellence through proactive planning and problem-solving.
• Food Service & Merchandising
• Oversee all aspects of food service - including preparation, presentation, and freshness of menu and grab-and-go offerings.
• Ensure strict adherence to food safety, sanitation, and allergen control procedures.
• Collaborate with culinary and merchandising teams to drive innovation, optimize product mix, and maintain visual appeal.
• Monitor quality and freshness of all products to meet or exceed Guest expectations.
• Maintain food safety standards, and have or obtain ServSafe training and certification at the time of or within 90 days of site assignment
• Safety, Compliance & Facility Management
• Ensure a safe and secure environment for Guests, associates, and vendors at all times.
• Enforce compliance with health, sanitation, OSHA, and environmental guidelines.
• Conduct regular safety and maintenance inspections and coordinate timely repairs.
• Lead safety training, emergency preparedness, and compliance initiatives across the store.

Qualifications

• This position requires ServSafe, or other approved Food Safety Certification, within 90 days of employment or promotion.
• Minimum 5 years of progressive retail, restaurant, or hospitality management experience; multi-department or full-store leadership preferred.
• Demonstrated success in team leadership, operations management, and financial performance.
• Strong business acumen with the ability to interpret data and make strategic decisions.
• Excellent interpersonal and communication skills.
• Proven ability to foster teamwork, motivate others, and resolve conflict effectively.
• Strong understanding of food safety, merchandising, and guest service standards.
• Tech-savvy and proficient with POS systems, reporting tools, and standard office software.
• Flexible availability, including nights, weekends, and holidays as needed.
• High School Diploma High School Diploma or Equivalent

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 pounds using proper lifting techniques.
• Frequent standing, walking, bending, and reaching throughout shift.
• Ability to traverse all areas of the store.
• Occasional desk/computer tasks may be required.
• Prolonged periods of standing and occasional lifting of products such as beverages, milk crates, and packaged goods.
• Frequent exposure to cold, heat, wet surfaces, and food allergens.
• Standing, bending, and lifting throughout shift.
• Use of food service equipment and point-of-sale systems.
• Fast-paced retail environment requires attention to detail and accuracy.

Pay Range$45,000.00 - $81,972.00

Our Commitments to You

• Competitive Pay - We offer competitive salaries and opportunities for growth within.
• Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
• The Road Ahead - We offer 401k and a match component. We also provide tuition reimbursement; this benefit is offered after 6 months of service.
• Professional Development - We value lifelong learning and have many internal development programs and access to other on-demand learning for continued career growth.
• These commitments are offered to employees in permanent roles, as part of our support for long-term growth and success

What to Expect From the Hiring Process

A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.

Interviews are conducted virtually and in person, depending on the role. We’ll provide more details about next steps if selected to move forward.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.

Disclaimer. At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know. In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.