General Manager - West Palm Beach

SupportFinity™; West Palm Beach (FL); On-site; USD 52,000 - 78,000; Full time

Job summary

JETSET Pilates is seeking a General Manager in West Palm Beach to lead daily studio operations, drive growth, and manage people performance. The GM will train through the JETSET Pilates program and balance class instruction with leadership duties.

The role requires strategic oversight of customer experience, staffing, marketing initiatives, and partner relations to meet studio goals and ensure consistent service standards.

Qualifications

• Leadership and staff development experience.
• Strong operational and financial management skills.
• Customer service oriented with fitness industry knowledge.
• Ability to develop local marketing and partnerships.

Responsibilities

• Oversee day-to-day studio operations and implement company strategies.
• Ensure high-quality customer service and fitness experiences.
• Run reports on KPIs like sales, utilization, retention, expenses, and payroll.
• Develop local marketing initiatives to drive client acquisition and goals.
• Manage staff schedules, hires, and career growth.
• Foster relationships with local fitness communities and partners.
• Plan team meetings and events; oversee inventory and beverages.

Job description

JETSET Pilates General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others. The General Manager is a strong leader who is dedicated to cultivating relationships within the studio, as well as role modeling all of the qualities and attributes of an exceptional instructor.

The General Manager is expected to undergo the JETSET Pilates training program and instructs an average of 8 classes per week. The expectation of the General Manager is that in addition to instructing 8 classes per week on average, they are in the studio during class times for a minimum of 25 classes each week.

The General Manager is a multi-faceted role responsible for all aspects of studio performance, growth, and people management in the studio. They are accountable for ensuring that all areas of the business are fulfilled and are driven by achieving goals and continuing growth.

Duties And Responsibilities

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures
• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals
• Ensure all client inquiries, issues, and concerns receive a positive and timely response
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners
• Create, monitor, and maintain class and staff schedules
• Maintain inventory for supplies, retail, and beverages as needed
• Plan and host team meetings and social events.
• Oversee hiring of instructors and studio leads and ensure career growth
• Drive studio performance on metrics like number of classes, utilization, first visits, and memberships

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.