General Manager - Value Added Services

Manulife/John Hancock; North Carolina; Hybrid; USD 122,000 - 212,000; Full time

Job summary

Manulife/John Hancock in the United States seeks a General Manager of Value-Added Services to develop strategic direction for non-timber revenue on client lands. You’ll oversee cross-functional projects in carbon, leases, right-of-ways and renewable energy, with a focus on growing revenue while managing environmental risk.

Reporting to the President of MFM, you will lead a team across NA, work remotely or from one of our offices, and partner with PMCS, GRP and accounting.

Qualifications

• Bachelor’s degree in environmental field or equivalent experience.
• Graduate degree in environmental discipline or business management desirable.
• Experience with agencies supervising non-core revenue projects.
• Minimum of 10 years in environmental project management.
• Minimum of 10 years of organizational management and leadership in a large organization.
• Strong relationship, interpersonal, and communication skills.
• Analytical, financial, and technology skills.
• Asset management experience.
• Customer service orientation.

Responsibilities

• Ensure client fiduciary obligations are maintained.
• Provide leadership of approximately 9 employees.
• Develop and execute a recreation strategy for properties.
• Oversee non-core revenue projects like carbon, wetlands, and energy.
• Coordinate with regional teams and stakeholders.
• Ensure compliance with laws and organizational policies.

Skills

Leadership

Team leadership

Analytical

Financial

Technology skills

Relationship management

Communication

Strategic thinking

Project management

Education

Bachelor’s degree in environmental field

Graduate degree in environmental discipline or business management desirable

Job description

The General Manager of Value-Added Services will develop strategic direction and oversight of non-timber revenue generating activities on client assets, including but not limited to Carbon Capture Storage, surface and subsurface mineral leases, surface damages from oil and gas activities and infrastructure, power-line right-of-ways, recreation, grazing, cell towers, cabins, renewable energy, identification of high better use opportunities , and more. This role is responsible to ensure MFM develops and monetizes non-timber revenue streams on all client lands. This person must have foresight and passion for new business development and a curiosity to explore new opportunities. An entrepreneurial spirit is a must while also managing the exposure to financial and environmental risks a project will encounter. This role will oversee transactions in excess of $100MM per year across NA. This leader must also manage the development and skillsets required of their team members to be successful in the business. As the leader of the VAS team, you will own and execute every project to ensure we grow revenue streams on client’s assets. The role reports to the President of MFM and can be based in one of our offices or work remotely. The role’s primary focus is developing non-timber revenue generating opportunities by identifying opportunities that align with our foundational principle, Good Stewardship is Good Business. This role has four direct reports across NA and will regularly interact with the Portfolio Management and Client Services group (PMCS), Global Resources and Planning group (GRP) and MFM Operations and Accounting.

Scope: MFM manages approximately 3.6 million acres of timberland in 18 separate states including, Washington, Oregon, Idaho, Virginia, North Carolina, South Carolina, Georgia, Alabama, Mississippi, Pennsylvania, New York, Louisiana, Texas, Arkansas, Wisconsin, Michigan, Maine and Oklahoma. Management function requires oversight of approximately 4 direct reports to provide project management, asset management, acquisition and disposition support, and risk management services to each Chief Operating Officer, General Manager and the President of Manulife Forest Management and MIMT.

Position Responsibilities:

• Ensure client fiduciary obligations are maintained
• Ensure the safety of people and the stewardship of the environment is prioritized
• Develop and maintain a strong, service-oriented relationship with the appropriate MFM and MIMT personnel
• Service the continuous information and communication needs of multiple teams based in multiple regions
• Provide leadership of approximately 9 employees
• Develop and execute a recreation strategy to deliver top quartile recreational use rates for properties under MFM management
• Provide management direction and oversight for Manulife Forest Management’s value added revenue projects including but not limited to carbon and wetland mitigation banks, sand, clay, gravel sales, water filtration/storage, pine straw, renewable energy, etc.
• Develop internal personnel to identify non-core revenue opportunities
• Provide oversight in all aspects of non-core revenue project management to include safety, stewardship, SFI® and FSC® compliance, marketing, planning, recreational use and protection
• Provide oversight to assist in all aspects of asset management to include acquisitions, dispositions
• Assume lead role in communications efforts to include stakeholder involvement, public relation issues, regulatory monitoring, industry involvement, and governmental involvement
• Provide assistance in policy development and implementation related to the job function
• Ensure compliance with all organizational policies and procedures
• Ensure compliance with all federal, state, and local laws
• In coordination with the MFMNA and Boston accounting departments, provide oversight of regional client accounting to include general ledger, accounts payable, accounts receivable, taxes, financial accounting, debt management, and cash flow requirements
• Work with the Resource Support Team to ensure that forest inventory, forest planning, and modeling interface are efficient and effective
• Participate in appropriate regional industry associations and committees
• Other responsibilities that may be assigned from time to time

Required Qualifications:

• A bachelor’s degree in the environmental field or equivalent experience is required
• Graduate degree in an environmental related discipline or business management is highly desirable
• Experience working with agencies providing oversight to non-core revenue projects (ie: Wetland mitigation banks)
• Minimum of a combined ten (10) years of environmental project management
• Minimum of ten (10) years organizational management and leadership experience within an organization of significant size and scope
• Demonstrated ability to lead teams, collaborate across functions, and operate effectively in a self-directed environment.
• Must have excellent relationship, interpersonal, and communication skills
• Strong analytical, financial, and technology skills
• Strong asset management skills
• Customer service orientation

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location USA, North Carolina - Full Time Remote Working Arrangement Remote Salary range is expected to be between $122,325.00 USD - $212,030.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.) We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026 To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.