General Manager - The Ridge Environmental Ed. Center

Guest Services Inc; United States; On-site; USD 63,000 - 77,000; Full time

Job summary

Guest Services, Inc. is seeking a General Manager responsible for all unit operations, staff leadership, and achieving financial goals. You will drive customer service excellence and manage the management team to ensure high performance across daily operations.

The role emphasizes budgeting, safety, staff development, and representing the company professionally with clients and guests at multiple client sites nationwide.

Qualifications

• Bachelor's degree preferred.
• Experience in hospitality, food and beverage environments is a plus.
• Strong interpersonal and organizational skills required.

Responsibilities

• Plan and develop daily operations.
• Forecast and analyze sales, labor, and profit; monitor budgets.
• Schedule, supervise, and participate in unit operations.
• Recruit, train, and direct the unit's management and staff.
• Maintain accounting records, daily reporting, and cash control.
• Manage P&L and respond to customer inquiries and complaints.
• Ensure safety, sanitation, and facility maintenance standards.
• Report unusual events to the District Manager.
• Represent the company professionally to clients and guests.
• Maintain the facility and oversee preventive maintenance programs.

Skills

Staff management

Customer service

Communication

Food/beverage experience

Safety compliance

MS Office

Education

Bachelor's degree preferred

Tools

MS Word

Excel

Outlook

Job description

Compensation Amount: 70,000.00 USD Annual

Job Summary:

The General Manager cultivates a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level. The General Manager motivates, instills accountability, and achieves results to drive success in the position. The General Manager is responsible for all aspects of unit operations and management to facilitate the fulfillment of financial goals and company initiatives.

ESSENTIAL FUNCTIONS

• Plan and develop daily operations.
• Forecast and analyze sales, labor, and profit; and, ensure compliance with established budget.
• Schedule, supervise, and participate in the operational duties specific to the unit.
• Recruit, supervise, train, schedule, discipline, review, and direct the unit’s management and staff.
• Maintain accounting records, daily reporting requirement, and cash control.
• Manage P&L statement.
• Respond to customer inquiries and resolve customer complaints.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene.
• Notify District Manager of all unusual events, circumstances, or other safety or quality control issues.
• Represent the company in a professional and positive manner at all times.
• Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
• Ensure maintenance of all facilities including docks and grounds-keeping of surrounding areas.
• Create and implement preventive maintenance programs for infrastructure/equipment and comprehensive risk management program, managing boats/vessel scheduling, slip leasing and collections.
• Maintain awareness of safety issues, and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Bachelor's Degree preferred.
• 3-5 years of management experience.
• Food and Beverage and/or Kitchen related experience.
• Food Safety Certified a plus.
• CPR/First Aid Certification.
• Ability to organize and produce diverse programs.
• Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
• Ability to maintain confidentiality.
• Excellent interpersonal, administrative, telephone and other communications skills.

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise moves in a constantly changing environment. Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally. Ability to stand for the entire work day and to climb steps regularly. Withstanding temperature extremes and inclement outdoor weather. Reading and writing work-related documents in English. Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English. Constantly communicates and receives verbal communication with other employees in fast-paced environment. Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

Typical office equipment (computers, phone system, fax, copiers, scanners, among others). Marina and dock maintenance equipment. Standard hospitality facility equipment. Reservations and POS systems.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer.

All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.