General Manager - Sturgeon Bay

ADP, Inc.; Sturgeon Bay (WI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401K with Match

Vacation Pay/Personal Day

Sick Pay

Employee Assistance Program

On the Job Training & Certification

Job summary

Automatic Data Processing, Inc. in Sturgeon Bay, WI is looking for an experienced Optical Retail Manager to lead the team.

The role oversees dispensing eyewear, patient care, and achieving sales and financial targets, while coaching staff and partnering with the Optometrist to enhance patient care and service. You will hire, train, and manage performance, schedule key carriers, open/close the store, and ensure compliance with HR policies and state laws.

Qualifications

• ABO/Shopko OCE Certification required within 12 months of hire/promotion.
• High School Graduate or equivalent.
• 3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting).
• Proven ability to lead, coach and build relationships in a professional environment.

Responsibilities

• Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results.
• Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives.
• Act with urgency to complete tasks and respond to patients and customers.
• Drive optical initiatives through team by planning and scheduling appropriately.
• Identify opportunities to grow business.
• Develop business plans and follow up on actions to drive profitable sales.

Skills

Leadership experience

Customer service focus

Team coaching

Communication skills

Sales-driven

Problem solving

Scheduling

Education

ABO/Shopko OCE Certification

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Sturgeon Bay, WI Full Time Management Sturgeon Bay, WI, US

POSITION SUMMARY:

Effectively lead the optical team to maximize sales, profit and customer service objectives. Supervise and perform optical operations that include dispensing of eyewear, patient care, setting strategic goals and delivering financial performance. Hire, train, coach and manage performance of team. Work in partnership with Optometrist to drive positive business results, patient care and customer service.

Taking Care of our teams who take Care of our Patients

• 401K with Match
• Vacation Pay/Personal Day
• Sick Pay
• Employee Assistance Program
• On the Job Training & Certification

DUTIES AND RESPONSIBILITIES:

DRIVE BUSINESS

• Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results
• Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives
• Act with urgency to complete tasks and respond to patients and customers
• Drive optical initiatives through team by planning and scheduling appropriately
• Identify opportunities to grow business
• Develop business plans and follow up on actions to drive profitable sales

LEADERSHIP

• Hire, develop and train teammates
• Manage teammate performance
• Identify key-carriers and schedule appropriately to ensure all key-carrier responsibilities are being completed including opening/closing the store, cash office and alarm call response
• Partner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care results
• Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations
• Communicate effectively with team to ensure knowledge of company initiatives, processes and key teammate information

CUSTOMER SERVICE AND PATIENT CARE

• Provide and continuously model excellent customer service in all customer interactions
• Provide appropriate direction and feedback to the team related to customer service
• Dispense eyewear according to professional standards
• Perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

• ABO/Shopko OCE Certification required within 12 months of hire/promotion
• High School Graduate or equivalent
• 3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)
• Proven ability to lead, coach and build relationships in a professional environment
• Able to direct and motivate a diverse teammate network
• Able to analyze and solve issues of varied scope: able to act decisively to implement solutions
• Solid organizational and planning skills
• Able to continuously monitor progress in relation to goal attainment
• Able to analyze financial data, recognize opportunities for improvement and formulate plans to address.
• Able to multi-task and remain flexible in an ever-changing environment
• Demonstrate commitment to provide great customer service
• Solid computer knowledge to include Microsoft Office Suite of programs

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Demonstrate physical agility (bending, twisting, reaching and pulling)
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.