General Manager - Store - Alltown

Global Montello Group Corp; Pittsfield (MA); On-site; USD 45,000 - 82,000; Full time

Benefits offered by this job

Health & Wellness - Medical, Dental, V

Vision and Life Insurance

401k with match

Job summary

Global Partners LP in Pittsfield, MA seeks a General Manager to lead daily store operations, motivate the team, and ensure Guest experiences align with the Global brand promise. You will oversee sales, profitability, staffing, training, compliance, and community engagement, while maintaining safe, efficient, and welcoming environments.

This leadership role requires a passion for hospitality, strong communication skills, and the ability to translate data into action.

Qualifications

• Minimum 5 years of progressive retail, restaurant, or hospitality management experience.
• Strong business acumen with data interpretation to drive decisions.
• Tech-savvy with POS systems, reporting tools, and standard office software.
• Excellent interpersonal and communication skills.

Responsibilities

• Lead store operations, ensuring policy adherence, brand standards, and safety.
• Drive revenue and profitability through labor, inventory, and costs management.
• Develop and coach management teams, fostering collaboration and accountability.
• Deliver best-in-class Guest service and maintain store presentation.
• Coordinate food service, merchandising, and local community engagement.

Skills

Interpersonal communication

POS systems

Reporting tools

Office software

Education

High School Diploma

Tools

POS systems

Office software

Job description

Job Summary

As the General Manager, you are the heartbeat of your store — responsible for leading operations, inspiring your team, and ensuring that every Guest experience reflects the Global brand promise. You’ll oversee all aspects of business performance, including sales growth, profitability, staffing, training, compliance, and community engagement. This is a hands‑on leadership role for someone who thrives on connection — with Guests, team members, and the local community. You’ll cultivate an environment where hospitality and operational excellence go hand‑in‑hand, ensuring that your store operates efficiently, safely, and successfully every single day.

At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Leadership & Culture

Lead by example to uphold Global mission and Four Pillars. Inspire, develop, and empower your management and associate teams to deliver exceptional Guest service and operational performance. Build a culture rooted in collaboration, accountability, and hospitality. Recruit, train, and retain high‑performing team members who embody the brand’s values. Provide clear communication, direction, and feedback through regular coaching and team meetings. Foster a safe, positive, and inclusive workplace where every team member feels valued.

Guest Experience & Community Engagement

Ensure every Guest receives an outstanding experience characterized by warmth, attentiveness, and genuine connection. Lead your team to consistently deliver best‑in‑class service and maintain impeccable store presentation. Resolve Guest concerns promptly, using feedback as an opportunity for growth and improvement. Represent Global within the community — building relationships, supporting local initiatives, and promoting the brand’s commitment to Local and Community.

Operational & Financial Management

Oversee all store operations, ensuring adherence to company policies, brand standards, and safety requirements. Drive financial performance by managing labor, inventory, and operating costs effectively. Analyze sales reports, expense summaries, and performance metrics to identify opportunities for improvement. Develop and execute action plans to achieve revenue, margin, and profitability goals. Ensure compliance with all company systems, procedures, and audit standards. Maintain operational excellence through proactive planning and problem‑solving.

Food Service & Merchandising

Oversee all aspects of food service — including preparation, presentation, and freshness of menu and grab‑and‑go offerings. Ensure strict adherence to food safety, sanitation, and allergen control procedures. Collaborate with culinary and merchandising teams to drive innovation, optimize product mix, and maintain visual appeal. Monitor quality and freshness of all products to meet or exceed Guest expectations. Maintain food safety standards, and have or obtain ServSafe training and certification at the time of or within 90 days of site assignment.

Safety, Compliance & Facility Management

Ensure a safe and secure environment for Guests, associates, and vendors at all times. Enforce compliance with health, sanitation, OSHA, and environmental guidelines. Conduct regular safety and maintenance inspections and coordinate timely repairs. Lead safety training, emergency preparedness, and compliance initiatives across the store.

Additional Job Description

This position requires ServSafe, or other approved Food Safety Certification, within 90 days of employment or promotion. Minimum 5 years of progressive retail, restaurant, or hospitality management experience; multi‑department or full‑store leadership preferred. Demonstrated success in team leadership, operations management, and financial performance. Strong business acumen with the ability to interpret data and make strategic decisions. Excellent interpersonal and communication skills. Proven ability to foster teamwork, motivate others, and resolve conflict effectively. Strong understanding of food safety, merchandising, and guest service standards. Tech‑savvy and proficient with POS systems, reporting tools, and standard office software. Flexible availability, including nights, weekends, and holidays as needed.

Physical Requirements

Ability to lift up to 50 pounds using proper lifting techniques. Frequent standing, walking, bending, and reaching throughout shift. Ability to traverse all areas of the store. Occasional desk/computer tasks may be required. Prolonged periods of standing and occasional lifting of products such as beverages, milk crates, and packaged goods. Frequent exposure to cold, heat, wet surfaces, and food allergens. Standing, bending, and lifting throughout shift. Use of food service equipment and point‑of‑sale systems. Fast‑paced retail environment requires attention to detail and accuracy.

High School Diploma

High School Diploma or Equivalent

Pay Range

Pay Range: $45,000.00 - $81,972.00

Our Commitments to You Coins!

• We offer competitive salaries and opportunities for growth.
• Health & Wellness - Medical, Dental, Visions and Life Insurance.
• Along with additional wellness support.
• We offer 401k and a match component!
• We provide tuition reimbursement; this benefit is offered after 6 months of service.

Equal Opportunity Statements

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law.

If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.