# General Manager, Starbucks - Perimeter

Macy's; Dunwoody (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Eight paid holidays

Job summary

Macy's operates a Starbucks licensed café inside its store. The Manager is responsible for overall cafe operations, sales and profitability, and upholding brand standards while leading a diverse team of Supervisors and Baristas.

The role focuses on delivering exceptional customer experiences, managing costs, and ensuring health and safety compliance in a fast-paced retail environment.

Qualifications

• High School diploma or equivalent with 2+ years in retail, restaurant, or food-service management.
• ServSafe certification or state/local food handler permit.
• Ability to obtain Barista Basics, Barista Trainer, Daily Ops, and LS Leader certifications.
• Strong leadership, communication, and problem-solving skills.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Oversee café operations, safe, brand-right environment meeting standards.
• Recruit, hire, train, and develop Supervisors and Baristas.
• Deliver exceptional customer service per Starbucks and Macy's standards.
• Ensure consistent food/bev prep, presentation and merchandising.
• Develop schedules and labor plans to optimize productivity.
• Manage ordering, receiving, inventory, and invoicing to control costs.
• Review financial reports to meet sales, expense, and profit goals.
• Ensure compliance with food safety, sanitation, and health regulations.
• Oversee cash handling and POS operations, follow financial policies.
• Collaborate with Macy's leadership and Starbucks District Managers.
• Model professionalism, appearance, and company values.
• Foster an inclusive, respectful environment with colleagues and customers.
• Other duties as assigned.

Skills

Ops & Finance

Team Leadership

Customer Service

Food Safety & Quality

Strategic Communication

Education

High School diploma or equivalent

Job description

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Starbucks is responsible for the overall operation and performance of the licensed Starbucks café inside Macy's. The Manager ensures an efficient, professional, safe, and profitable business while upholding Starbucks brand standards and Macy's Foods Division expectations. The Manager oversees daily operations, drives sales and profitability, and fosters a positive, inclusive team culture. Through strong leadership, operational excellence, and partnership with both Starbucks and Macy's leadership, the Manager delivers an exceptional customer experience and ensures the café consistently meets brand, quality, and financial goals.

What You Will Do

• Oversee all aspects of café operations, ensuring a safe, efficient, and brand-right environment that meets Starbucks, Macy's Foods Division, and Health Department standards.
• Recruit, hire, train, and develop Supervisors and Baristas, building a motivated and high-performing team.
• Deliver exceptional customer service by modeling Starbucks customer connection standards and Macy's service expectations.
• Ensure consistent preparation, presentation, and merchandising of all food and beverage products in alignment with Starbucks standards.
• Develop and execute schedules and labor plans that optimize productivity, control costs, and maintain excellent service levels.
• Manage ordering, receiving, inventory, and invoice processing to achieve targeted food and beverage costs and stay within budget.
• Review financial reports and take appropriate action to meet sales, expense, and profit goals.
• Ensure full compliance with food safety, sanitation, and health regulations while maintaining a clean and organized café environment.
• Oversee cash handling, point-of-sale operations, and adherence to all financial policies and procedures.
• Build strong partnerships with Macy's leadership and Starbucks District Managers to align on strategy, goals, and operational priorities.
• Serve as a role model in professionalism, appearance, communication, and alignment with company values.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

• Operational & Financial Management: Drive sales, manage expenses, and achieve profitability through effective scheduling, cost control, inventory, vendor management, and data-driven decision-making.
• Leadership & Team Development: Coach, train, and retain high-performing teams while fostering a positive, inclusive, and productive work environment.
• Customer Service Excellence: Ensure the service basics of Connect, Anticipate, Personalize, and Own are met to deliver an exceptional customer experience.
• Food Quality, Safety & Compliance: Ensure excellence in food and beverage preparation, recipe execution, and adherence to sanitation and health regulations.
• Communication, Collaboration & Strategic Thinking: Effectively communicate across teams, collaborate with store leadership, and apply creative, strategic problem-solving to drive business results.

Who You Are

• Candidates with a High School diploma or equivalent and 2+ years of retail, restaurant, or food service management experience are encouraged to apply. Starbucks or Starbucks licensed café experience preferred.
• Must be ServSafe certified or have food handler permit as required by state or local health department.
• Must be able to successfully obtain Barista Basics, Barista Trainer, Daily Ops, and LS Leader certifications for Starbucks Licensed leaders within introductory period.
• This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holiday