General Manager (Starbucks)

LV Petroleum LLC; Henderson (NV); On-site; USD 80,000 - 110,000; Full time

Job summary

Starbucks in Henderson, NV is seeking a General Manager to lead store operations, coach a diverse team, and ensure exceptional customer service while upholding brand standards.

The role encompasses staffing, budgeting, inventory control, safety, community outreach, and in-store marketing to drive sales and profitability.

Qualifications

• 3–5 years in retail or food service management, focused on leadership, operations, and financial oversight.
• Proven leadership to motivate and develop a diverse team in a fast-paced environment.
• Strong customer-focused approach to deliver exceptional experiences.
• Experience managing budgets, costs, and profitability.
• Proactive problem-solving for operational and staffing challenges.
• Good time management balancing daily duties with staff and finances.
• Clear, effective communication with customers and employees.
• Adaptability to thrive in a fast-paced, dynamic setting.

Responsibilities

• Lead, coach, and develop a team to provide high level customer service.
• Recruit, hire, train, and manage store staff across service, product knowledge, and procedures.
• Conduct performance evaluations, provide feedback, address issues.
• Foster a positive environment that encourages collaboration and growth.
• Oversee daily store operations to ensure efficiency, quality, cleanliness, and safety.
• Maintain Starbucks standards and monitor inventory and waste.
• Supervise equipment and schedule preventive maintenance.
• Ensure outstanding service and resolve customer concerns promptly.
• Maintain inviting store atmosphere and promote brand values.
• Manage financial performance: budgeting, forecasting, costs.
• Monitor sales trends and develop strategies to improve profitability.
• Prepare and analyze financial reports for improvement opportunities.
• Ensure compliance with policies, health and safety, and local laws.
• Engage with local community and support in-store marketing.
• Report store performance to upper management and ensure clear communication.

Skills

Experience in retail/food service mgmt

Leadership abilities

Customer-focused

Financial acumen

Problem-solving

Time management

Communication skills

Adaptability

Job description

Key Responsibilities:

Leadership & Team Development:

• Lead, coach, and develop a team of employees to provide a high level of customer service.
• Recruit, hire, train, and manage store staff, ensuring they are well-trained in all areas, including customer service, product knowledge, and operational procedures.
• Conduct regular performance evaluations, provide feedback, and address any issues or conflicts within the team.
• Foster a positive work environment that encourages team collaboration, motivation, and growth.

Operational Management:

• Oversee the daily operations of the store to ensure it runs efficiently.
• Ensure that Starbucks' operational standards are maintained, including product quality, cleanliness, and safety.
• Monitor and manage the store's inventory, ordering supplies as needed, and minimizing waste.
• Supervise and ensure all equipment is in good working order, with routine maintenance performed as necessary.

Customer Experience:

• Ensure that customers consistently receive outstanding service and products in line with Starbucks' standards.
• Address customer concerns or complaints professionally, ensuring quick resolution and customer satisfaction.
• Maintain a positive and inviting store atmosphere, promoting the Starbucks brand values.

Financial Management:

• Manage the store's financial performance, including budgeting, forecasting, and controlling costs (labor, inventory, and supplies).
• Monitor sales trends, and develop strategies to drive sales, improve profitability, and reduce expenses.
• Prepare and analyze financial reports and use them to identify areas for improvement.

Compliance & Safety:

• Ensure the store is in compliance with all company policies, health and safety regulations, and local laws.
• Ensure health and safety standards are maintained in all areas, including food safety and cleanliness.
• Maintain compliance with labor laws and regulations related to employee scheduling, wages, and workplace safety.

Community Engagement & Marketing:

• Build and maintain relationships with the local community, promoting Starbucks as a great place to visit.
• Support local events or initiatives that align with the company's mission and values.
• Implement in-store marketing campaigns to promote new products, seasonal offerings, and special promotions.

Reporting & Communication:

• Report regularly to upper management on store performance, including sales, staffing, customer satisfaction, and any challenges faced.
• Ensure smooth communication between staff and upper management, including briefing the team on corporate initiatives or updates.

Qualifications and Skills:

• Experience: At least 3-5 years of experience in a retail or food service management position, with a focus on team leadership, operations, and financial management.
• Leadership Skills: Strong ability to lead, motivate, and develop a diverse team, promoting a culture of inclusion and collaboration.
• Customer-Focused: A passion for delivering exceptional customer experiences and fostering a welcoming store environment.
• Financial Acumen: Experience managing budgets, controlling costs, and driving profitability.
• Problem-Solving Skills: Ability to address operational issues, customer complaints, and staffing challenges in a proactive and efficient manner.
• Time Management: Ability to balance daily operational duties, staff management, and financial oversight.
• Communication Skills: Clear, effective communication with both customers and employees.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment.

Physical Requirements:

• Must be able to stand, walk, and move around the store for long periods of time.
• Ability to lift heavy items (up to 50 lbs) when necessary.

The Starbucks General Manager role is crucial to the success of the store, requiring a combination of leadership skills, operational knowledge, financial oversight, and dedication to customer satisfaction. The General Manager also serves as an ambassador for the Starbucks brand, ensuring that the store upholds the company's mission, values, and standards at all times.