General Manager - Snyder #27

Dairy Queen; Snyder (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Dairy Queen in Snyder, TX seeks a performance-driven leader to oversee all restaurant operations, financials, and guest satisfaction. The role directs production, inventory, personnel, sales, and marketing in alignment with owner and franchisor guidelines.

Responsibilities include developing the restaurant's game plan with the DM, ensuring top-tier guest service, and driving profitability through effective staffing and cost controls.

Qualifications

• Oversees all restaurant operations and final decisions.
• Ensures PRIDE systems are used daily.
• Develops and achieves the restaurant's game plan with DM.
• Maintains guest service meeting company standards.
• Responds to customer complaints to ensure satisfaction.
• Builds sales with local chamber and schools.
• Trains and develops managers and staff with performance reviews.
• Manages staffing, schedules to cover all day parts and sales volumes.
• Controls P&L, COGS, labor and controllables.

Responsibilities

• Oversees entire restaurant operations and makes final decisions on matters of importance.
• Ensures the restaurant is operated within the owner/franchisor guidelines.
• Leads guest service to meet company standards and resolves complaints promptly.
• Works with local organizations to increase restaurant sales.
• Manages staff development, hiring, and performance reviews.
• Maintains proper staffing for all day parts and sales volumes.
• Optimizes profit by monitoring P&L, COGS, and labor.

Job description

Description

Oversees entire restaurant operations, including financial performance, product production, inventory, personnel, sales, and marketing for the restaurant. Ensures restaurant is operated within operational guidelines established by owner and franchisor. Essential job functions include, but are not limited to:

• Oversees and manages all areas of restaurant and makes final decisions on matters of importance.
• Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
• Responsible for the development and achievement of the restaurant's game plan by working with their DM.
• Ensures guest service in all areas meets company standards.
• Responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained.
• Works with local chamber and schools to increase restaurant sales.
• Staffs, trains and develops assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
• Responsible for effective management schedules and ensures that restaurant is properly staffed for all day parts and sales volumes.
• Manages restaurant P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses). Performs other duties and responsibilities as requested by DM.

Additional Responsibilities:

• Manages the entire operation of the restaurant through the development and growth of staff, sales and profitability to meet goals established in location's game plan.
• Ensures the restaurant is in accordance with established company standards, policies and procedures.
• Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
• Maintains a positive working relationship with all restaurant team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency.