General Manager – Select Service Extended-Stay Hotel (Hilton Family Brand)

Texas Hotel Management; Dallas (TX); On-site; USD 120,000 - 190,000; Full time

Job summary

Texas Hotel Management is seeking an experienced General Manager to lead a select-service, extended-stay hotel within the Hilton family. The GM will drive guest satisfaction, financial performance, and team development, while ensuring full compliance with Hilton brand requirements and QA processes.

The ideal candidate has hands-on leadership, strong knowledge of Hilton systems (PEP, OnQ PMS, Honors), and a track record of achieving budgeted targets in a similar property.

Qualifications

• Minimum 3–5+ years as GM or AGM at a Hilton-branded select-service or extended-stay property.
• Direct, hands-on experience using Hilton's Property Engagement Platform (PEP).
• Proven track record of meeting financial targets and guest satisfaction scores.
• Strong knowledge of Hilton systems: OnQ PMS, Hilton Honors, and QA tools.
• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).

Responsibilities

• Oversee daily hotel operations across Front Office, Housekeeping, Breakfast/Market, and Engineering.
• Ensure compliance with Hilton brand standards and QA audits.
• Utilize PEP to manage employee engagement, training, and brand communications.
• Drive guest satisfaction and service culture for extended-stay guests.
• Manage annual budget, forecasts, and financial performance.
• Lead, develop, and retain a high-performing hotel staff.
• Prepare for brand audits and risk management protocols.

Skills

Leadership

Financial acumen

Guest experience

Strategic thinking

Communication

Problem solving

Flexibility hours

PEP knowledge

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Tools

OnQ PMS

Hilton Honors

QA tools

Job description

We are seeking an experienced, results-driven General Manager to lead the overall operations of a select-service, extended-stay hotel within the Hilton family of brands. The ideal candidate is a hands‑on leader with direct experience managing a Hilton‑branded property, including familiarity with Hilton's Property Engagement Platform (PEP), brand standards, and quality assurance processes. This role is responsible for driving guest satisfaction, financial performance, team development, and full compliance with Hilton brand requirements.

Key Responsibilities

Operations & Brand Standards

• Oversee daily operations across Front Office, Housekeeping, Breakfast/Market, and Engineering/Maintenance to ensure seamless guest experiences
• Maintain full compliance with Hilton brand standards, quality assurance (QA) audits, and brand initiatives
• Utilize Hilton's Property Engagement Platform (PEP) to manage employee engagement, training compliance, brand communications, and operational task tracking
• Ensure consistent execution of Hilton service culture and SOPs, tailored to an extended‑stay guest experience

Financial Performance

• Develop and manage the hotel's annual budget, forecasts, and financial goals
• Monitor P&L statements, control labor and operating costs, and drive revenue growth (RevPAR, ADR, occupancy, length of stay)
• Partner with Sales & Revenue Management teams to maximize profitability, especially for extended‑stay and corporate/relocation business

Team Leadership & Development

• Recruit, train, mentor, and retain a high‑performing, lean leadership team and hotel staff
• Foster a positive, engaged workplace culture in line with Hilton's values
• Conduct regular performance reviews and succession planning
• Drive employee engagement scores and reduce turnover through PEP‑supported initiatives

Guest Experience

• Champion a guest‑first culture to drive satisfaction scores (e.g., Hilton Honors, Medallia/GSS scores)
• Resolve escalated guest concerns promptly and professionally
• Implement service recovery and continuous improvement initiatives suited to longer‑staying guests

Compliance & Risk Management

• Ensure compliance with health, safety, labor, and brand regulations
• Maintain readiness for Hilton brand audits and quality inspections
• Oversee risk management, liability, and emergency preparedness protocols

Required Qualifications

• Minimum 3–5+ years of experience as a General Manager or Assistant General Manager within a Hilton‑branded, select‑service or extended‑stay hotel (required — non‑Hilton brand experience will not be considered)
• Direct, hands‑on experience using Hilton's Property Engagement Platform (PEP) (required)
• Proven track record of meeting or exceeding financial targets, guest satisfaction scores, and brand quality audit results
• Strong knowledge of Hilton systems, including OnQ PMS, Hilton Honors, and brand‑specific QA tools
• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
• Strong financial acumen — experience managing P&L, budgeting, and forecasting
• Excellent leadership, communication, and problem‑solving skills
• Ability to work flexible hours, including evenings, weekends, and holidays as needed
• Must be legally authorized to work in the United States

Preferred Qualifications

• Experience specifically with Hilton's extended‑stay/select‑service portfolio
• Experience managing properties with 100–150+ suites
• Certified Hotel Administrator (CHA) designation
• Background in corporate/relocation or long‑term‑stay guest segments