General Manager - Security Operations

Allied Universal; Miami (FL); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid time off

Job summary

Allied Universal, a leading security and facility services company, seeks a General Manager to oversee operations at one or more branch locations in Miami and surrounding areas. You will lead teams, manage client relationships, and drive profitable growth while upholding safety, service quality, and regulatory standards.

The role requires strong leadership, financial acumen, and experience coordinating across regions to deliver world-class service to healthcare, real estate, government, and

Qualifications

• Five years of management experience in a high-volume service environment.
• Degrees as listed: bachelor’s or associate’s, or high school with extensive experience.
• Ability to drive operational and financial metrics with strong business acumen.

Responsibilities

• Lead and mentor an operations and support team with coaching and accountability.
• Grow client relationships by understanding security needs and ensuring satisfaction.
• Travel to client locations and events to strengthen relationships and resolve issues.
• Oversee branch operations, ensuring standards, policies, and regulatory compliance.
• Analyze KPIs using BI tools to maximize efficiency and productivity.
• Identify security risks and develop training and response plans.

Skills

Leadership

Client relations

Team development

Operational metrics

Financial acumen

Cross-functional collaboration

Communication

Strategic planning

Education

Bachelor's degree in criminal justice or business

Associate’s degree in criminal justice or business

High School diploma

Tools

Microsoft Office

BI Platform

Web-based apps

Job description

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a General Manager. The General Manager collaborates with the Regional Vice President to oversee employees and operational activities at one or more branch security locations and client sites. As a leader, you will drive profitable business growth by providing world class service to clients in various vertical markets like healthcare, commercial real estate, government, and hospitality. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

• Results-driven leader with a go-getter mentality, proven ability to build high-performing teams, and a track record of driving operational excellence and client satisfaction.
• Service territory is inclusive of all of Dade County starting just south of the Broward County line and ending Just south of Homestead

RESPONSIBILITIES:

Caring Leadership, Client Engagement, and Operational Oversight:

• Lead and mentor an operations and support team by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development
• Build, maintain and grow relationships with clients by understanding their security needs and ensuring satisfaction
• Travel to client locations and industry related conferences and events to strengthen customer relationships, provide solutions to critical situations and ensure overall client and employee satisfaction
• Deliver high-quality service to our clients by strategically leading the branch’s operations, while maintaining industry standards, company policies, and regulatory requirements
• Analyze, report and drive operational metrics and Key Performance Indicators (KPIs) using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
• Identify and mitigate security risks; develop and implement security protocols, training and response plans

Financial Performance and Growth:

• Manage the P&L and drive financial performance through budget allocation, revenue growth, profitability, cash collections and expense management; develop strategies and employ tactics with the Regional Vice President and Finance team to achieve all financial targets
• Collaborate with the sales, marketing and enterprise accounts teams to identify and close new business development opportunities

QUALIFICATIONS (MUST HAVE):

• Must possess one or more of the following:
  • Bachelor's degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
  • Associate’s degree in Criminal Justice, Business or a related field with seven (7) years of management experience in a high-volume workforce environment or service industry
  • High School diploma with ten (10) years of management experience in a high-volume workforce environment or service industry
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of two (2) years of experience, driving operational and financial metrics while demonstrating strong financial acumen
• Minimum of (2) years of experience in successfully building and developing teams
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Ability to collaborate across multiple business units and regions to creatively support client’s growth and satisfaction
• Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
• Proficiency in web-based applications and computer systems, including Microsoft Office and BI Business Intelligence tools for metrics analysis, reporting, automation, and presentations
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Bilingual Spanish skills are a plus
• Law enforcement, military, and/or contract or proprietary security services experience
• Experience managing a dispersed workforce in a multi-location operation

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

Florida State Security Agency License No. B8500287

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com