General Manager Salaried

Books--a--millio; Goldsboro (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive pay bonus

Health & Wellness

401(k) matching

Paid Time Off

Employee Discounts

Employee Assistance Program

Job summary

Books-A-Million, Inc. in Goldsboro, NC seeks a General Manager to lead store operations, drive sales, and deliver a customer-focused experience.

You will hire, coach, and manage the team, balance budgets, and partner with the community to ensure every visitor finds the right books and creates lasting relationships. This leadership role requires strategic thinking, hands-on coaching, and a passion for books.

Qualifications

• 21 years of age or older
• High school diploma or equivalent
• Previous management experience
• Demonstrated ability to act in a mature and conscientious manner
• Ability to supervise a large number of associates
• Strong decision-making, communication, and merchandising skills
• Successful completion of all required background screenings
• A college degree in a business-related field (preferred)
• Experience in book, specialty, or media retail (preferred)
• Love of books and reading with curiosity about what's new (preferred)
• Ownership mindset and accountability (preferred)
• Commitment to community engagement (preferred)
• Passion for developing others (preferred)

Responsibilities

• Create a store that feels welcoming, vibrant, and connected to the community around it.
• Keep the store running smoothly while making thoughtful decisions that bring customers back, help your team thrive, and move the business forward.
• Turn big-picture plans into everyday results by planning, organizing, and directing store activities.
• Be the leader your store can count on - create a safe, secure environment where associates can thrive, customers feel welcome, and the store runs with care and confidence.
• Build a team that loves books and delivers for customers by hiring great talent, putting the right people in the right place, and creating schedules and daily priorities.
• Grow the leaders around you through hands-on coaching, training, and development of your Management staff.
• Keep everyone connected and moving in the same direction through daily briefings and weekly meetings.

Skills

Leadership & team management

Customer service excellence

Budgeting & financial management

Hiring & staff development

Merchandising & store operations

Strong communication skills

Education

High school diploma or equivalent

Bachelor's degree in business or related field

Job description

US:NC:Goldsboro | Retail | ACTIVE FULL TIME

Description

Job Description

About the Job

You believe books change lives, and you want to lead a store that puts the right one in every customer's hands. Ready to take the helm of a store—and own its team, customers, community, and results? As General Manager, you’re the driving force behind the entire store, creating an experience customers want to come back to, building a team that thrives, and turning your passion for books into real business impact. This is a leadership role based in one of our Books-A-Million retail store locations, leading the store day to day as a Manager On Duty alongside your management team.

Role Summary

You know that great bookselling starts with people who love books, and you'll hire, coach, and inspire a team that brings that love to every customer connection. The General Manager is responsible for the day-to-day operation of the store as a Manager On Duty, working in conjunction with the management team to elevate sales and customer service. You'll oversee the execution of all aspects of store operations - providing effective leadership, achieving maximum sales and profits, controlling budgetary expenses, and managing the store team through training, development, and accountability. A passion for books isn’t just a plus—it’s where it all starts. You’ll inspire your team to share that passion and to create a store experience that keeps customers coming back. As book retail continues to evolve, you’ll help shape what's next - connecting your community with the stories, ideas, and discoveries they’re looking for.

Role Responsibilities

Store Leadership & Results

• Create a store that feels welcoming, vibrant, and connected to the community around it.
• Keep the store running smoothly while making thoughtful decisions that bring customers back, help your team thrive, and move the business forward.
• Turn big-picture plans into everyday results by planning, organizing, and directing store activities, so every day starts with clear direction and ends with measurable progress.
• Be the leader your store can count on - create a safe, secure environment where associates can thrive, customers feel welcome, and the store runs with care and confidence.
• Build a team that loves books and delivers for customers by hiring great talent, putting the right people in the right place, and creating schedules and daily priorities that keep everyone focused on what matters most.
• Grow the leaders around you through hands-on coaching, training, and development of your Management staff, inspiring a leadership team that carries your standards into every shift.
• Keep everyone connected and moving in the same direction through daily briefings and weekly meetings that ensure every associate knows the goals, the plan, and why it matters.

Customer Experience & Community

• Make every customer feel like they belong by setting the highest standard for customer service and turning customer challenges into opportunities to build lasting loyalty.
• Make your store part of the neighborhood's story by building and maintaining good community relations that strengthen the store's reputation and bring readers through the door.

Store Operations

• Keep great books within reach by ensuring product flows efficiently through the store, so the right titles are on the shelves when customers come looking.
• Handle the behind-the-scenes details that keep the store running smoothly, from dropping off the bank deposit to picking up the change order as needed.
• Keep the café ready to serve by making sure essential supplies are always stocked, fresh, and available when the team and customers need them.

Additional Responsibilities

• Perform other duties as assigned.

*Duties may vary depending on store size or store volume.

Role Qualifications

Required Qualifications:

• 21 years of age or older
• High school diploma or equivalent
• Previous management experience
• Demonstrated ability to act in a mature and conscientious manner
• Ability to supervise a large number of associates
• Strong decision-making, communication, and merchandising skills
• Successful completion of all required background screenings

Preferred Qualifications:

• A college degree in a business-related field, bringing the business sense to read the numbers, spot opportunities, and turn insight into results.
• Experience in book, specialty, or media retail, and a genuine excitement for where the industry is headed.
• A genuine love of books and reading - with the curiosity to know what's new, what's trending, and what customers are excited about.
• An ownership mindset - taking action, making decisions with confidence, and holding yourself and your team accountable for results.
• A commitment to connection and community - building genuine relationships with customers, associates, and local partners, and creating a store that feels welcoming, relevant, and truly part of the neighborhood.
• A passion for developing others - coaching, training, and growing a team that's ready for what's next.

Work Environment & Expectations

Physical requirements:

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job

Scheduling requirements:

• All managers must have open availability and be able to work opening shifts, closing shifts, or other shifts as needed, OR have availability approved by District Manager if open availability is not possible.
• All managers work 45 hours per week. (40 regular hours + 5 overtime hours)

The Perks

At Books-A-Million, we're in the business of connecting people with stories—but our story starts with our associates. We believe that when our people feel supported, valued, and cared for, they're empowered to do their best work and create exceptional experiences for our customers.

• Competitive Compensation: Competitive pay plus a quarterly, performance-based bonus opportunity tied to store results you and your team directly control.
• Health & Wellness: Medical, dental, and vision coverage, along with Healthcare and Dependent Care Spending Accounts to help you care for yourself and those who depend on you.
• Financial Protection: Life insurance and disability coverage that provide peace of mind when you need it most.
• Retirement Savings: A 401(k) plan with company matching contributions to help you invest in your future with confidence.
• Paid Time Off: Generous paid time off so you can recharge, celebrate life's moments, and maintain a healthy work-life balance.
• Employee Discounts: Special discounts on books, gifts, toys, collectibles, and more - because we believe the things you love should be a little more accessible.
• Employee Assistance Program: Confidential counseling, resources, and support for you and your family whenever life brings unexpected challenges.

Benefit availability and eligibility are based on applicable requirements, including hours worked, employment status, position, and other plan-specific eligibility criteria.

When you join Books-A-Million, you're joining more than a workplace - you're becoming part of a team that believes in supporting one another, celebrating successes, and growing together as a community. We're proud to invest in our associates because when you thrive, we all do.

Equal Employment Opportunity (EEO) Statement

Books-A-Million is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sexual orientation and gender identity), age, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.