General Manager (Retail/Storage) - NC20

Prime Storage Group; Wilmington (NC); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Vision insurance

Disability insurance

401(k) match

Paid time off

Paid holidays

Career advancement

Job summary

Prime Storage Group is seeking a General Manager to lead daily operations of self-storage facilities, handling tenant interactions, unit showings, merchandise sales, and maintenance tasks. You’ll drive occupancy and revenue while ensuring security and high service standards across locations.

The role emphasizes energetic, professional teamwork, strong customer-facing skills, and effective coordination of moving trucks, advertising, and cross-selling opportunities.

Qualifications

• 2–4 years in a fast-paced, customer-facing environment with profit-and-loss exposure
• High School diploma or GED required
• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team
• Must be technically savvy with the ability to learn new applications and Point of Sale systems
• Proficiency in Microsoft Outlook
• Must be physically able to perform routine maintenance duties including cleaning, maintenance, and lifting up to 50 lbs
• Possession of a valid driver’s license, insurance, and reliable transportation
• Willingness to travel and work at multiple locations

Responsibilities

• Deliver excellent customer interactions in person and over the phone to meet tenants' needs
• Generate sales and maintain high occupancy through advertising and customer relations
• Manage daily operations including collections, deposits, and calls
• Show and rent units by understanding tenant needs and offering storage solutions
• Sell merchandise, upsell insurance, schedule moving trucks, and cross-sell other facilities
• Assist with auction preparations and tenant communications with compassion
• Maintain curb appeal and ensure cleanliness, safety, and security of the facility
• Perform other duties as assigned

Skills

Customer service

Sales

Communication

Teamwork

Microsoft Office

POS systems

Education

High School diploma or GED

Tools

POS systems

Power tools

Job description

Overview

Prime Group Holdings, LLC is a vertically integrated private equity real estate firm specializing in self-storage and other alternative real estate asset classes.

With$6.7billion in assets under management, Prime Group is among thelargest private owners and operators of self-storage properties globally, with a portfolio of320+ self-storage assetsacross28 U.S. states,three Canadian provinces, and theU.S. Virgin Islands, totaling24+ million rentable square feet. The firm managesthree flagship fundson behalf of a global investor base, includingPrime Storage Fund III, the largest self-storage dedicated fund ever raised.

Headquartered inSaratoga Springs, NY, Prime Group employs700+ professionalsand maintains a regional office inJupiter, FL and Manhattan, NYalong with investment originations offices inDenver, CO; Hackensack, NJ; Yorktown, VA; and Calgary, Alberta. The firm’s21-person senior leadership teamis supported by specialized teams across sourcing and acquisitions, asset and portfolio management, compliance and legal, property management, information technology, transactions and financing, marketing, accounting, training, and other core functions.

Prime Group’s performance is rooted in a culture ofrespect, teamwork, ethical business practices, accountability, and persistence. The firm places significant value on the relationships it has built with customers, employees, investors, and stakeholders. PitchBook has recognized Prime Group as one of thetop 10 real estate value-add fund managersin its2023 Global Manager Performance Score League Tables.

Position Overview

Join us as a General Manager at Prime Storage Group, where you'll lead the daily operations of our self-storage facilities! From renting units and trucks to selling merchandise, you'll thrive in a dynamic role full of customer interactions and property maintenance. As an energetic and professional team player, you'll build exceptional customer relationships, elevate your sales and service skills, and ensure our properties are well-maintained and secure.

Responsibilities

• Deliver excellent customer interactions both in-person and over the phone to meet tenants' needs
• Use creativity to generate sales and maintain high occupancy levels through effective advertising and customer relations
• Manage daily operations, including collections, deposits, and customer calls
• Show and rent units by understanding tenant needs and offering the best storage solutions
• Actively sell merchandise, upsell insurance, schedule moving trucks, and cross-sell other facilities
• Assist with auction preparations, handling tenant communications with compassion
• Consistently deliver exceptional customer service and actively contribute to achieving positive customer reviews and feedback, in alignment with company customer-experience standards and performance expectations
• Maintain the facility’s “curb appeal” by ensuring it is clean, safe, and secure, and performing minor maintenance
• Other duties as assigned

Qualifications

• 2 - 4 years of relevant work experience in a fast-paced, customer-facing environment, with direct involvement in profit-and-loss management (unless recently graduated with a bachelor’s degree).
• High School diploma or GED required
• Excellent interpersonal and communication skills, both in person and over the phone
• Ability to work effectively both independently and as part of a team
• Must be technically savvy with the ability to learn new applications and Point of Sale systems
• Proficiency in Microsoft products such as Outlook is required
• Must be physically able to perform routine maintenance duties daily such as walking the property to assess areas of need, maintaining cleanliness of bathrooms, office and hallways, weeding, operating power tools, changing light bulbs and other maintenance related duties.
• Must be able to lift 50lbs
• Possession of a valid driver's license, insurance, and reliable transportation
• Availability for travel and flexibility to work at various locations

Benefits

• A healthy work/life balance; most of our facilities are closed by 6:00 pm and closed on Sundays
• Competitive pay and bonus opportunities
• Health, dental, life, vision, short-term disability and long-term disability insurance
• A 401(k) program with a company “matching” policy
• Paid time off and paid holidays
• Career advancement opportunities

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

#LI-OnSite

Pay Range

USD $19.00 - USD $21.00 /Hr.