General Manager/Restaurant

Nick & Moes; Bradenton (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

A local restaurant is seeking a General Manager to oversee all operations, ensuring exceptional customer service and quality control. The ideal candidate will have significant hospitality management experience, strong leadership skills, and the ability to analyze staff performance to improve customer satisfaction. Responsibilities include training employees, managing day-to-day tasks, and handling customer complaints. A Bachelor's Degree in Business or related discipline is preferred.

Qualifications

• Significant work experience in management and the hospitality industry.
• Strong working knowledge of food and beverage service.
• Decisive and critical thinker with strong leadership skills.
• Strong leadership skills.
• Decisive and critical thinker.
• Hire, train, manage and develop store associates.
• Plan and execute sales strategy.
• Deliver exceptional customer service.
• Meet and/or exceed performance and profit goals.
• Supervise day-to-day task assignments.
• Proven exemplary customer service skills.
• Leadership.
• Organized.

Responsibilities

• Oversee all front and back of the house restaurant operations.
• Ensure customer satisfaction through excellent service.
• Analyze staff evaluations to improve customer experience.
• Analyze staff evaluations and feedback to improve the customer’s experience.
• Project future needs for goods, kitchen supplies, and cleaning products; order accordingly.
• Oversee health code compliance and sanitation standards.
• Seek ways to cut waste and decrease operational costs.
• Generate weekly, monthly, and annual reports.
• Train new employees and provide ongoing training for all staff.

Skills

Leadership

Customer Service

Critical Thinking

Restaurant Management Software

Quality Control

Customer service

Sales strategy

Multiunit supervision

Accountability

Organized

Education

Bachelor's Degree in Business or related discipline

Job description

Duties/Responsibilities

• Oversee all front and back of the house restaurant/Retail operations.
• Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.
• Maintain quality control for all food served.
• Analyze staff evaluations and feedback to improve the customer’s experience.
• Project future needs for goods, kitchen supplies, and cleaning products; order accordingly.
• Oversee health code compliance and sanitation standards.
• Seek ways to cut waste and decrease operational costs.
• Generate weekly, monthly, and annual reports.
• Train new employees and provide ongoing training for all staff.

Requirements/Qualifications

• Significant work experience in management and the hospitality industry.
• Strong working knowledge of food and beverage service.
• Ability to use restaurant management software.
• Strong leadership skills.
• Decisive and critical thinker.
• Supervise day-to-day task assignments.
• Hire, train, manage and develop store associates.
• Plan and execute sales strategy.
• Restaurant experience required.
• Deliver exceptional customer service.
• Meet and/or exceed performance and profit goals.
• Successful multiunit supervision or big-box General Manager experience is strongly preferred.
• Accountability to self and others.
• Proven exemplary customer service skills.
• Leadership.
• Organized.
• Bachelor’s Degree in Business or related discipline/experience preferred.