General Manager - Remodeling Industry

West Shore Home; Franklin (MA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health insurance

401K retirement plan

Paid holidays and PTO

Continued training & leadership"

Unlimited growth potential

Job summary

West Shore Home is seeking a General Manager for the Franklin, MA location to lead branch operations across Sales, Installations, and Warehouse. You will act as Leader, Motivator, and Coach with support from regional leadership, shaping strategy and execution to meet growth and revenue goals.

The role emphasizes strong leadership, cross-functional collaboration, and a relentless focus on customer service and safety compliance.

Qualifications

• Experience leading branch operations in construction or home improvement industries.
• Proven ability to drive sales and operations targets.
• Strong coaching and performance management skills.
• Comfort with data analysis and financial review of location performance.
• Ability to develop and implement strategic plans with executive alignment.

Responsibilities

• Establish and execute branch targets for Sales and Operations.
• Coach and monitor daily performance to meet NSLI and volume targets.
• Collaborate with Installation and Warehouse managers to optimize systems and processes.
• Ensure safety compliance with OSHA and company guidelines.
• Review location financials monthly and present analysis to leadership.
• Lead hiring and training to meet revenue goals.
• Represent West Shore Home at community events and manage stakeholder relationships.

Skills

Leadership

Strategic planning

Coaching

Data analysis

Budgeting

Job description

As a General Manager at West Shore Home®, you will contribute to this mission by applying your industry knowledge to all branch operations including our Sales and Installation teams. You will play the role of Leader, Motivator, and Coach with the support of our regional leadership.

Why Work at West Shore Home?

We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2025 Top Workplaces USA award as one of the nation’s top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.

What You’ll Contribute

In This Role, You Can Expect To

• - Receive strategic expectations from CEO and develop and implement plans to achieve established Branch targets for Sales and Operations
• - Work closely with In-Home Sales Manager to continuously improve sales systems and practices while also providing coaching and monitoring daily performance to ensure NSLI and - Volume targets are met
• - Collaborate with Installation Managers to develop, implement and improve Installation systems while providing daily feedback that will help ensure proper First Pass Yield and Revenue Targets are achieved
• - Work together with the Warehouse Manager to ensure proper receiving, inventory management, job staging, and quality control
• - Ensure compliance with all applicable OSHA regulations and West Shore Home Safety Committee guidelines both in the field and in your Warehouse
• - Review location financials monthly and presenting analysis to the CEO and CFO
• - Monitors office headcount to stay on top of the hiring and training that are needed to achieve revenue goals
• Represent West Shore Home at philanthropic and community events

As a Leader At West Shore Home, You Will

• - Provide all employees with effective training in role requirements, working relationships, and company requirements and culture
• - Continuously improve the systems and processes used to deliver outputs
• - Interact with other company managers to learn how to support and improve the customer journey

What It Takes to Succeed

• - Industry knowledge and a proven track record of success in the Construction and Home Improvement industry
• - A relentless focus on customer service
• - Demonstrated ability to analyze multiple ever-changing data points to develop strategies to overcome obstacles and keep the promises of our company to our customers
• - Strong leadership capabilities with a focus on team success & employee engagement
• - Valid Driver’s License with a clean driving record and a reliable vehicle

We’ve Got You Covered With

• - Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability)
• - 401K retirement plan with company match
• - Paid holidays and paid time off (PTO)
• - Continued training & leadership development opportunities
• - Unlimited professional and personal growth potential

More to Know

• - Schedule: Exempt role with varying hours as needed to meet the needs of the business
• - Location: Franklin, MA - Relocation Provided
• - Seniority Level: Mid-Senior Level, Director

Our Growth Story

What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 2,500 employees across 16+ states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal – becoming America’s Most Admired Home Remodeling Brand®.

We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential and find out what you are truly capable of, there is no better place to do so.

Equal Employment Opportunity

It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.