General Manager - Pump & Pantry

Bosselman Enterprises; Lincoln (NE); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) and matching

Health, dental and vision insurance

Disability insurance

Life insurance

Vacation after six months

Employee discounts on food and fuel

On-demand pay with PayActiv

Career growth opportunities

Job summary

Bosselman Pump & Pantry is seeking a General Manager to oversee the total operation of the location, supervise staff, and ensure exceptional customer service. You’ll manage scheduling and budgeting, maintain profitability, and uphold company standards across safety, training, and operations.

You will lead a team, handle administrative duties, and drive growth while maintaining daily store performance and guest satisfaction in a fast-paced QSR environment.

Qualifications

• Experience leading teams in quick-service or retail environments.
• Strong budgeting, scheduling, and labor control skills.
• Excellent customer service and conflict resolution abilities.

Responsibilities

• Oversee total operation of the Pump & Pantry location.
• Hires, disciplines, and terminates personnel with District Manager/HR involvement.
• Maintain labor within budget and post schedules in advance.
• Oversee expenses and profitability to meet budget goals, including review of monthly P&L statements.
• Ensure all documentation is complete, accurate, and submitted on time.
• Open and close shifts and complete required paperwork.
• Ensure customer needs are met per company standards and provide excellent service.
• Project a positive attitude and handle customer, personnel, and equipment issues.

Skills

Leadership

Budgeting

Customer service

Staff management

Job description

Overview

JOIN OUR TEAM!

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The General Manager is responsible for overseeing the total operation of the assigned Pump & Pantry location.

Bosselman Pump & Pantry has many benefits to offer you that you will not find anywhere else like:

• Employee discounts on food and fuel
• Vacation after six months
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• And much more!

Bosselman Pump & Pantry offers on-demand pay (access to earned but not yet paid wages) through:

Responsibilities

• Hires, disciplines, and terminates personnel with the involvement of the District Manager and Corporate Human Resource Department.
• Maintains labor within budget and posts a two-week schedule at least one week in advance.
• Oversees expenses and profitability to meet budget goals, including reviewing monthly P&L statements.
• Ensures all documentation is complete, accurate, and turned in on time
• Opens and closes shifts, including completing required paperwork.
• Makes certain customer needs are met and implement the company’s policy on customer service.
• Supervises cash control and bank deposits.
• Ensures customer needs are met in accordance with company service standards.
• Projects a positive attitude.
• Resolves customer, personnel, and equipment issues.
• Maintains store cleanliness, organization, and equipment in accordance with company standards.
• Ensures accurate ordering, stocking, and pricing of all products.
• Implements and reinforces company training programs.
• Supervises and trains personnel; including training associates on food handling, procedures and product standards.
• Ensures proper storage, dating, and temperature control of all food products.
• Ensures adequate staffing for all shifts.
• Completes performance and wage reviews in a timely manner.
• Ensures personnel meet uniform and appearance standards.
• Implements and enforces all company policies and procedures.
• Reports key operational issues to upper management.
• Maintains required operational records.
• Maintains a safe and healthy workplace.
• Conducts regular team meetings.
• Attends management and training meetings, as required.
• Provides excellent customer service.
• Reports for work in a timely manner when scheduled.
• Is proficient opening, closing, ordering, and overall operations of any or all Quick Service Restaurants (QSR’s) if the store has a unit.

Additional Responsibilities – Market Specific Operations:

Based on business needs and market conditions, General Managers assigned to certain locations or markets may be required to perform additional duties to support operational complexity and business performance. These responsibilities may include, but are not limited to:

• Manages higher-volume locations or locations with increased sales, staffing, or operational demands.
• Oversees enhanced merchandising, food service, or multi-concept operations where applicable.
• Manages increased staffing levels, including more complex scheduling, supervision, and performance management.
• Ensures execution of expanded product offerings, programs, or services specific to the market.