General Manager - Popeyes

Applegreen (US) Welcome Centers; Port Reading (NJ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with Company Match

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen (US) Welcome Centers in Port Reading is seeking a QSR Manager to lead daily operations and ensure the highest standards of service and food quality.

The ideal candidate will have over 2 years of experience in a supervisory role, manage budgets, and cultivate a positive work culture while addressing customer needs effectively.

Flexible scheduling and multiple benefits including medical insurance and a 401(k) plan are offered.

Qualifications

• 2+ years of experience as a supervisor or unit-level manager in a quick service restaurant.
• ServSafe Certification is preferred.
• Available to work a flexible on-site schedule including days, nights, weekends, and holidays.

Responsibilities

• Lead the day-to-day activities of associates and managers within the QSR.
• Maintain operating budgets, inventory controls, and food costs.
• Ensure compliance with brand standards and food safety requirements.
• Address customer needs and resolve issues professionally.

Skills

Team management

Delegation skills

Issue resolution

Multi-tasking

Proficient computer skills

Education

High school diploma or GED equivalent

Job description

What You’ll Do

• Lead the day-to-day activities of associates and managers within the QSR to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.
• Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting.
• Ensure the QSR consistently meets or exceeds brand standards and food safety requirements.
• Foster an engaging work culture of learning, development, and recognition.
• Consistently recruit, develop, and retain a strong team to ensure appropriate staffing levels.
• Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of the QSR team.
• Monitor and enforce cash handling policies and procedures.
• Ensure compliance with company policies & procedures along with local, state, & federal laws.
• Address customer needs and resolve issues and complaints in a professional and timely manner, ensuring positive and long-term customer relationships.
• Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.
• Maintain seamless, cooperative relationships with business partners, vendors, and the communities.

Essential Experience & Skills

• Ability to operate in and lead a team in a fast‑paced environment.
• Demonstrates team management, delegation and issue resolution skills and the ability to multi-task.
• Uses judgment and discretion to resolve less routine questions and problems.
• Proven ability to drive profitable growth while improving customer and associate satisfaction.
• Proficient computer skills.
• ServSafe Certification (Preferred)

Requirements

• High school diploma or general education development (GED) equivalent.
• 2+ years of experience as a supervisor or unit-level manager in a quick service restaurant.
• Available to work a flexible on‑site schedule approximately 50 hours per week including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds.
• Occasionally attend meetings or travel to support other locations.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands.

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).