General Manager – Pendleton, IN

Ziggi’s Coffee, LLC; Pendleton (IN); On-site; USD 52,000 - 66,000; Full time

Job summary

Ziggi’s Coffee, LLC in Pendleton, IN is seeking a General Manager who leads with energy, accountability, and a clear sense of purpose. You will oversee daily operations, uphold brand standards, and create a welcoming space for customers and teammates alike, setting the tone for exceptional guest experiences.

This hands-on role emphasizes staff development, performance feedback, and building a strong team culture.

Qualifications

• Leadership experience in a fast-paced cafe or hospitality setting.
• Strong knowledge of coffee service operations and guest experience standards.
• Proven ability to coach and develop teams for performance growth.
• Experience managing labor goals, scheduling, and inventory controls.
• Excellent communication under pressure and calm decision‑making.
• Passion for creating a positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth and accountability.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership experience

Coffee service operations

Team development

Labor management & scheduling

Effective communication

Positive team culture

Job description

Position Summary:

The General Manager is a hands-on, people-focused leader who brings energy, accountability, and direction to every shift. This individual is responsible for overseeing all aspects of store operations—from daily execu-tion to long-term team development. As a brand ambassador, the General Manager sets the tone for store culture, inspires excellence, and creates a welcoming space for both customers and team members.

Key Qualifications:

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Core Responsibilities:

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

What Success Looks Like:

• Your team is engaged, confident, and consistently meeting service expectations.
• Your store hits operational goals—labor, sales, quality, and guest satisfaction.
• You foster a strong, values-driven culture that reflects the Ziggi’s Coffee mission.
• You’re growing future leaders and building a sustainable bench for the store’s success.