General Manager | Palihotel Seattle

Ontario Trillium Foundation; Seattle (WA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

401(k) retirement plan

Paid time off and sick pay

Career advancement opportunities

Employee discounts on hotels and dining

Hands-on training

Job summary

Palihotel Seattle is seeking a dedicated General Manager to oversee operations and enhance the guest experience. The successful candidate will manage the front desk, housekeeping, and maintenance teams, ensuring excellence in service. Responsibilities include hiring and training staff, monitoring guest satisfaction, and managing financial performance. The ideal candidate should have a strong hospitality background, excellent leadership skills, and at least 5 years of property management experience. The role offers a competitive compensation package and opportunities for career advancement.

Qualifications

• Strong leadership presence with a hands-on, roll-up-your-sleeves approach.
• Strong Food & Beverage operational experience required.
• Minimum of 5 years of senior property leadership experience.

Responsibilities

• Oversee the front desk, housekeeping, and property maintenance teams.
• Drive a culture of hospitality and monitor guest satisfaction metrics.
• Conduct routine inspections to ensure property maintenance.

Skills

Leadership

Strong financial acumen

Customer service orientation

Organizational skills

Analytical skills

Problem-solving

Proficiency in Microsoft Office

Hands-on approach

Education

5 years of senior property leadership experience in a hotel environment

Tools

Hotel operating systems (e.g., Craftable)

Job description

GENERAL MANAGER

POSITION PROFILE

We're looking for a friendly, fastidious, and dedicated General Manager at Palihotel Seattle. The ideal candidate will expertly oversee the front desk, housekeeping, property maintenance, Food & Beverage and overnight teams at both properties ensuring a delightful guest experience and our signature trusty service. This dynamic role is ideal for a hospitality-driven individual who understands the 24/7 nature of managing a hotel and enjoys training and managing a nimble team.

ABOUT PALIHOTEL SEATTLE

Ideally situated in the city’s downtown core, steps away from world famous Pike Place Market and Seattle Waterfront, Palihotel Seattle is a boutique hotel offering an enclave for savvy travelers, culture seekers and locals alike. From our 96 thoughtfully designed guestrooms to our locally-inspired restaurant, The Hart and The Hunter, every detail is curated to immerse our guests in the essence of Seattle. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihotel Seattle.

THE TASK AT HAND

Directing Team Members

• Ensure the hotel operates in alignment with Palisociety’s approach to community-driven, design-forward, service-oriented hospitality.
• Hire, train, supervise, coach, and develop all team members to ensure performance consistency, strong follow-through, and ownership at all levels.
• Lead performance management processes, including regular feedback, coaching, and formal evaluations.
• Establish clear expectations and hold leaders accountable for execution of all operational standards and deadlines.
• Maintain a positive, professional work environment while ensuring compliance with all employment laws and company policies.
• Ensure consistent communication across all departments through structured meetings (daily briefings, weekly department meetings, monthly leadership meetings).
• Oversee onboarding and training to ensure alignment with Palisociety standards, systems, and service expectations.
• Maintain strict adherence to all operational manuals, SOPs, and company standards; identify gaps and drive continuous improvement.
• Ensure all team members meet grooming, uniform, and presentation standards.
• Support hands‑on with front desk duties as needed.
• Lead property Safety Committee and ensure full compliance with all safety, OSHA, and local regulatory requirements.
• Respond appropriately to emergencies and ensure preparedness across all departments.
• Partner closely with the Regional Director of Operations on staffing, culture, performance, and disciplinary matters.
• Conduct regular property walks and audits to ensure consistent execution across all departments.

Managing Guest Experience

• Drive a culture of hospitality that is both highly personalized and operationally consistent.
• Continuously monitor and improve guest satisfaction metrics, with a focus on achieving and maintaining a 4.0+ rating across key platforms.
• Ensure all guest reviews and feedback are responded to in a timely, professional, and brand-aligned manner.
• Actively engage with guests on property to gather feedback and identify opportunities for improvement.
• Lead guest recovery efforts and coach team members on service excellence and problem resolution.
• Identify trends in guest feedback and implement operational changes to improve the overall experience.

Property Maintenance & Housekeeping

• Maintain the property to the highest cleanliness, maintenance, and design standards through daily inspections and ongoing oversight.
• Conduct routine walkthroughs and structured weekly inspections with Housekeeping, Engineering and F&B teams.
• Ensure all spaces align with Palisociety styling standards and Eye for Detail expectations.
• Oversee preventative maintenance programs and ensure all work is tracked and completed in a timely manner utilizing all company tools including Optii.
• Manage vendor relationships, repair projects, and capital improvements with a focus on quality and cost efficiency.
• Partner with Regional Director of Operations and Design teams on FF&E updates, repairs, and replacements.
• Ensure all housekeeping and maintenance programs are consistently executed and continuously improved.

Food & Beverage

• Oversee all aspects of the Food & Beverage operations, ensuring alignment with brand standards and guest expectations.
• Maintain a strong, visible presence in F&B outlets, particularly during peak periods.
• Partner with F&B leadership to drive revenue, control labor and cost of goods, and improve overall profitability.
• Ensure all F&B spaces meet cleanliness, maintenance, and design standards consistent with the hotel.
• Conduct daily and weekly walkthroughs of all spaces and manage all styling to the guidelines.
• Collaborate on activations, programming, and local partnerships to position the restaurant as both a guest amenity and neighborhood destination.
• Ensure all social media content is submitted weekly, meeting all deadlines.
• Regularly review performance metrics and implement strategies to improve efficiency and guest satisfaction.

Property Cost Control & Revenue Goals

• Own the financial performance of the property with a strong focus on expense control, labor management, and margin improvement.
• Actively manage departmental checkbooks on a weekly basis to ensure spending aligns with budget expectations.
• Review labor models and scheduling practices to ensure efficiency while maintaining service standards.
• Identify cost‑saving opportunities and operational efficiencies across all departments.
• Ensure accurate purchasing practices, inventory controls, and proper invoice coding.
• Lead monthly cost review meetings and hold department heads accountable for financial performance.
• Ensure timely completion of inventories and proactive management of variances.

Financial Reporting and Owner Relations

• Partner with Accounting and the Regional Director of Operations to ensure timely and accurate completion of all financial reporting.
• Produce detailed and accurate monthly variance commentary with clear explanations and actionable insights.
• Maintain strong ownership relationships through transparent communication and consistent performance.
• Support the development and execution of annual budgets and forecasts.
• Proactively identify risks and opportunities and communicate them effectively to leadership.

Sales & Marketing

• Partner with Sales, Marketing, and Revenue Management teams to drive topline performance, including RevPAR, ADR, and occupancy.
• Support the execution of sales strategies and ensure the property is positioned effectively within the market.
• Identify and support initiatives that drive incremental revenue, including F&B programming and local partnerships.
• Act as a brand ambassador within the local community to build awareness and demand.

WHAT WE'RE LOOKING FOR

• Strong leadership presence with a hands‑on, roll‑up‑your‑sleeves approach.
• Highly service‑oriented with a passion for hospitality and guest experience.
• Strong financial acumen with proven ability to manage budgets, control costs, and improve profitability.
• Excellent organizational, analytical, and problem‑solving skills.
• Ability to prioritize, multi‑task, and execute with a high level of attention to detail.
• Clear communicator with strong interpersonal and leadership skills.
• Proficiency in Microsoft Office and hotel operating systems; experience with systems such as Craftable preferred.
• Ability to remain calm under pressure and make sound decisions in a fast‑paced environment.
• Minimum of 5 years of senior property leadership experience in a hotel environment, preferably boutique or lifestyle.
• Strong Food & Beverage operational experience required.
• Flexible schedule, including evenings, weekends, and holidays as needed.
• Ability to stand, walk, and perform physical duties throughout the day, including lifting up to 40 lbs.

WHAT'S IN IT FOR YOU

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you’re under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands‑on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

We are an E-Verify Employer/Somos un empleador de E-Verify.