General Manager/ Operating Partner

Soar Restaurants / Sonic; Lee's Summit (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Soar Restaurants / Sonic in Lee's Summit, MO seeks a General Manager/Operating Partner to lead drive-in operations and personnel, ensuring outstanding guest service and financial performance. You will recruit, train, and manage staff, oversee scheduling, and maintain records and reports while driving local marketing initiatives.

The role demands 50 hours per week with irregular hours, including nights and weekends, and requires three years of QSR restaurant management experience and strong

Qualifications

• High school diploma or equivalent required; advanced studies preferred.
• At least three years of restaurant management experience (QSR preferred).
• Experience running a restaurant shift without supervision.
• Experience recruiting, interviewing, hiring, and managing employees.
• Knowledge of labor laws and health and safety regulations.
• Strong verbal and written communication; problem-solving and leadership skills.
• Basic math, accounting, and computer skills.

Responsibilities

• Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, and discipline staff.
• Manage labor and inventory costs to maximize cost-control and guest satisfaction.
• Supervise all drive-in operations to provide an optimal guest experience.
• Oversee opening and closing duties and shift coverage.
• Handle guest concerns and employee concerns.
• Lead regular team meetings and maintain records.
• Prepare operational reports and maintain records.
• Develop and manage local marketing and business performance.
• Ensure maintenance of drive-in and equipment.
• Supervise vendor performance and ensure policy compliance.
• Attend and enforce all company policies, procedures, and laws.
• Perform other job-related duties as assigned; maintain sanitation standards.
• Time/shift: minimum 50 hours per week; irregular hours, nights, weekends, holidays.

Skills

People leadership

Hiring & onboarding

Staff training

Employee management

Scheduling & planning

Guest service leadership

Communication skills

Problem solving

Decision making

Education

High school diploma or equivalent

Advanced studies in business or restaurant management

Tools

Basic computer skills

Math and accounting basics

Job description

Position: General Manager/Operating Partner

Immediate Supervisor: Market Supervisor/Multi-Unit Supervisor

Status: Exempt

Position Summary: This position is the highest management position at the drive-in and is responsible for leading and managing the drive-in’s operations and employees.

Essential Job Duties:

• Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate the drive-in’s assistant managers and employees
• Manage drive-in employees’ compensation levels pursuant to company guidelines
• Supervise, lead, and manage all aspects of drive-in operations to provide an optimal guest experience
• Manage opening and/or closing duties
• Handle and properly escape guest issues/concerns
• Handle and properly escape employee issues/concerns
• Manage, plan, forecast, and adjust the drive-in’s food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service
• Lead regular team meetings to ensure employees are focused on operational standards and guest service
• Manage and maintain all drive-in recordkeeping
• Prepare and maintain all necessary operational reports
• Develop, implement, and manage action plans regarding local marketing and business performance
• Ensure proper maintenance of drive-in and equipment
• Supervise and manage vendor performance
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Manage regular cleaning and sanitation duties pursuant to operational standards
• Regular attendance

ADDITIONAL DUTIES:

• As needed, perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) to meet operational standards
• As needed, perform regular cleaning and sanitation duties — including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease — pursuant to operational standards
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Time/Shift Expectations: Minimum of 50 hours per week; irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements:

• Education
• Required — High school diploma or equivalent
• Preferred — Advanced studies in business, restaurant management, or related fields
• Experience
• At least three years of restaurant management experience (QSR preferred)
• Experience running a restaurant shift without supervision
• Experience recruiting, interviewing, hiring, and managing employees
• Knowledge/Skills
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)
• Knowledge of federal, state, and local health and safety laws and regulations
• Basic computer, math, accounting, and reading skills
• Effective verbal and written communication skills
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions