General Manager of Suites

Compass Group USA; New York (NY); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Levy at Barclays Center seeks a General Manager of Suites to lead all aspects of Suites operations, delivering exceptional guest experiences, maximizing partner satisfaction, and achieving financial goals. This role requires a seasoned hospitality leader with experience in premium food and beverage, large-scale operations, and team development.

The incumbent will supervise the Suites Manager, report to the Director of Operations, and drive strategic leadership, budgeting, and guest relations

Qualifications

• Minimum 5 years of progressive leadership in food & beverage or premium hospitality.
• Proven track record managing premium operations with multimillion-dollar revenues and 50+ staff.
• Experience delivering exceptional guest experiences in high-volume venues such as stadiums, arenas, or luxury hotels.
• Strong business and financial skills including budgeting, forecasting, and cost control.
• Bachelor’s degree in hospitality management, business, or related field.
• Intermediate to advanced computer literacy including Excel, databases, and event management systems.
• Demonstrated success in developing leaders and driving culture.
• Excellent communication and relationship management skills with clients and stakeholders.

Responsibilities

• Provide strategic leadership and day-to-day management for the Suites department.
• Mentor and coach the Suites Manager.
• Actively participate in all BEO meetings.
• Recruit, train, and mentor hourly staff to build a culture of accountability and excellence.
• Drive improvements in guest satisfaction, retention, and financial results.
• Build strong relationships with suite holders, partners, and VIP clients.
• Oversee menu design with the culinary team, aligning with trends and cost goals.
• Manage reporting and forecasting through the Suites Management System.
• Collaborate on procurement, vendor contracts, and inventory control.
• Ensure compliance with payment, alcohol service, and food safety regulations.
• Lead monthly reporting and financial action planning.
• Conduct coaching and performance reviews for leadership staff.

Skills

Strategic leadership

Guest experience

Budget ownership

Financial forecasting

Vendor relations

Team development

Communication

Education

Bachelor's degree in hospitality management or related field

Tools

Excel

Event management systems

Databases

Job description

Other Forms of Compensation: Bonus Eligible

Pay Grade:14

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

The General Manager of Suites for Levy at Barclays Center is responsible for leading all aspects of Suites operations to deliver exceptional guest experiences, maximize partner satisfaction, and achieve financial goals. The role requires a seasoned hospitality leader with extensive experience in premium food and beverage, large-scale operations, and team development. This role supervises the Suites Manager and reports to the Director of Operations.

Responsibilities:

• Provide strategic leadership and day-to-day management for the Suites department.
• Mentors, coaches, & guides the Suites Manager.
• Actively participate in all BEO meetings.
• Recruit, train, and mentor hourly union & non-union staff, building a culture of accountability and excellence.
• Drive improvements in guest satisfaction, retention, and financial results.
• Build strong relationships with suite holders, partners, and VIP clientele.
• Oversee menu design with the culinary team, aligning with trends, preferences, and cost goals.
• Manage the Suites Management System for accurate reporting and tracking.
• Partner with purchasing and culinary teams on procurement, vendor contracts, and inventory control.
• Ensure compliance with payment, alcohol service, and food safety regulations.
• Lead monthly reporting, forecasting, and financial action planning.
• Conduct coaching, performance reviews, and succession planning for leadership staff.
• Oversee safety training, compliance audits, and risk management.
• Collaborate across departments to ensure seamless event execution.
• Support other properties or premium operations as required.
• Other duties as assigned.

• A minimum of 5 years of progressive leadership in food & beverage or premium hospitality.
• Proven track record managing premium operations with multimillion-dollar revenues and teams of 50+ staff.
• Experience delivering exceptional guest experiences in high-volume, high-profile venues such as stadiums, arenas, convention centers, or luxury hotels.
• Strong business and financial skills, including budget ownership, forecasting, and cost control.
• Bachelor’s degree in hospitality management, business, or related field.
• Intermediate to advanced computer literacy including Excel, databases, and event management systems.
• Demonstrated success in developing leaders, building high-performing teams, and driving culture.
• Excellent communication and relationship management skills with clients and stakeholders.

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Levy maintains a drug-free workplace.