General Manager of Concessions

Compass Group, North America; Kansas City (MO); On-site; USD 75,000 - 77,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Job summary

Levy Sector, part of Compass Group USA, is seeking a General Manager of Concessions to lead daily operations, drive guest experience, and ensure fiscal performance across venues.

The role requires managing large teams in high-volume settings, implementing hospitality standards, and coordinating with venue leadership to deliver exceptional events and results.

Qualifications

• Bachelor’s degree preferred.
• Experience managing large teams in high-volume food service.
• Proficiency in financial reporting, budgeting, forecasting, labour management and inventory controls.
• Knowledge of food safety, sanitation and responsible alcohol-service requirements.
• Proficiency with Microsoft Office and standard business systems.
• Experience interpreting sales, labor, and food-cost metrics.

Responsibilities

• Lead daily concessions operations and ensure consistent execution across locations.
• Oversee event preparation, service, and post-event operations.
• Monitor guest experience, service standards, product availability, and operational execution.
• Recruit, train, develop, and manage concessions team members.
• Establish and maintain service, hospitality, safety, and sanitation standards.
• Review sales, labour, inventory, and other financial metrics to support fiscal performance.
• Manage budgets, forecasts, schedules, inventories, and other operational reporting.
• Address guest feedback and resolve operational issues.
• Coordinate with venue leadership and internal departments for successful events.
• Identify opportunities to improve efficiency, profitability, and guest satisfaction.
• Ensure compliance with Levy, venue, food safety, and responsible alcohol-service standards.
• Develop management teams and ongoing training.

Skills

Management experience

Budgeting

Financial reporting

Food safety knowledge

Microsoft Office

Leadership

High-volume operations

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Microsoft Office Suite

Job description

Levy Sector

Salary: $75,000- $77,000

Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

Lead the operation. Elevate the experience. The General Manager of Concessions will lead daily concessions operations, ensuring exceptional guest experiences, strong team execution, operational consistency, and fiscal performance. This role will oversee concession operations, develop and support management teams, maintain service and hospitality standards, and drive opportunities to improve the guest and team member experience.

Key Responsibilities

• Lead daily concessions operations and ensure consistent execution across all locations.
• Oversee event preparation, service, and post-event operations.
• Monitor guest experience, service standards, product availability, and operational execution.
• Recruit, train, develop, and manage concessions team members.
• Establish and maintain service, hospitality, safety, and sanitation standards.
• Review sales, labor, inventory, and other financial metrics to support fiscal performance.
• Manage budgets, forecasts, schedules, inventories, and other required operational reporting.
• Address guest feedback and resolve operational issues.
• Partner with venue leadership and internal departments to coordinate successful events.
• Identify opportunities to improve operational efficiency, profitability, and guest satisfaction.
• Ensure compliance with Levy, venue, food safety, sanitation, and responsible alcohol-service standards.
• Develop management teams and support ongoing training and operational improvement.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Previous management experience in food service, hospitality, concessions, or a comparable high-volume operation.
• Experience managing large teams and high-volume operations.
• Proficiency with financial reporting, budgeting, forecasting, labor management, and inventory controls.
• Knowledge of food safety, sanitation, and responsible alcohol-service requirements.
• Proficiency with Microsoft Office and standard business and operational systems.
• Experience interpreting sales, labor, food-cost, and other operational performance metrics.

Curious about Life at Levy? Check it out: Levy Culture (http://www.levyrestaurants.com/our-culture/)

At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-USA.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Levy maintains a drug-free workplace.