General Manager of Concessions

Levy Restaurants; Bloomington (IN); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Job summary

Levy Restaurants is seeking a General Manager of Concessions to lead Indiana University Athletics venues, driving guest experience, financial performance, and team development across multiple venues. You will manage budgets, labor plans, and safety programs while ensuring compliance with standards.

This role requires strategic operations leadership in a high-volume environment. Ideal candidates hold a hospitality-related degree and 5+ years of progressive leadership, with strong communication

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Sports Management, or a related field; or equivalent combination of education and experience.
• Five (5) or more years of progressive leadership experience in food and beverage, concessions, hospitality, sports, entertainment, or a related industry.
• Demonstrated experience leading large teams in a high-volume environment.
• Strong financial management experience, including budgeting, forecasting, labor management, and P&L accountability.
• Excellent leadership, coaching, communication, and relationship-building skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Proficiency with Microsoft Office and hospitality management systems.

Responsibilities

• Lead and oversee all concessions operations across Indiana University Athletics venues and events.
• Manage and develop concessions management teams, supervisors, hourly team members, nonprofit groups, and subcontracted labor.
• Drive guest experience initiatives and ensure service standards are consistently executed.
• Partner with Indiana University Athletics leadership and key stakeholders to support event planning and execution.
• Develop and manage department budgets, labor plans, financial forecasts, and operating expenses.
• Analyze event performance and identify opportunities to improve revenue, profitability, and operational efficiency.
• Ensure compliance with food safety, sanitation, alcohol service, health department, and company standards.
• Oversee staffing, recruitment, onboarding, training, scheduling, and succession planning efforts.
• Monitor and maintain inventory controls, product ordering, transfers, requisitions, and monthly inventory processes.
• Ensure proper cash handling, loss prevention, PCI compliance, and financial reporting procedures are followed.
• Collaborate with culinary, purchasing, and warehouse teams to support product availability and operational readiness.
• Lead safety initiatives, accident reporting, compliance programs, and corrective action processes.
• Resolve escalated guest concerns and implement solutions to improve the overall fan experience.
• Conduct regular operational reviews, venue inspections, and event evaluations to ensure continuous improvement.
• Maintain equipment, facility, and operational standards to support a safe and efficient work environment.
• Support premium services, special projects, and other operational areas as needed.
• Perform other duties and responsibilities as assigned.

Skills

Leadership

Budgeting

Forecasting

P&L accountability

Communication

Team development

Problem solving

MS Office

Hospitality systems

Education

Bachelor’s degree in Hospitality Management, Business Administration, Sports Management, or a related field; or equivalent combination of education and experience.

Tools

MS Office

Hospitality management systems

Job description

Pay Grade: 12

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

Salary: 70-75k

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, MLS All-Star Games.

Job Summary

The General Manager of Concessions is responsible for the strategic and operational leadership of all concessions operations for Indiana University Athletics. This position oversees event execution, financial performance, team member development, inventory management, food and beverage operations, guest experience, and client partnerships across multiple athletic venues. The General Manager provides leadership to management and hourly teams while ensuring compliance with company, university, state, and federal standards. The successful candidate will drive operational excellence, foster a positive team culture, and deliver exceptional hospitality experiences that support the Indiana University Athletics brand.

Essential Job Duties

• Lead and oversee all concessions operations across Indiana University Athletics venues and events.
• Manage and develop concessions management teams, supervisors, hourly team members, nonprofit groups, and subcontracted labor.
• Drive guest experience initiatives and ensure service standards are consistently executed.
• Partner with Indiana University Athletics leadership and key stakeholders to support event planning and execution.
• Develop and manage department budgets, labor plans, financial forecasts, and operating expenses.
• Analyze event performance and identify opportunities to improve revenue, profitability, and operational efficiency.
• Ensure compliance with food safety, sanitation, alcohol service, health department, and company standards.
• Oversee staffing, recruitment, onboarding, training, scheduling, and succession planning efforts.
• Monitor and maintain inventory controls, product ordering, transfers, requisitions, and monthly inventory processes.
• Ensure proper cash handling, loss prevention, PCI compliance, and financial reporting procedures are followed.
• Collaborate with culinary, purchasing, and warehouse teams to support product availability and operational readiness.
• Lead safety initiatives, accident reporting, compliance programs, and corrective action processes.
• Resolve escalated guest concerns and implement solutions to improve the overall fan experience.
• Conduct regular operational reviews, venue inspections, and event evaluations to ensure continuous improvement.
• Maintain equipment, facility, and operational standards to support a safe and efficient work environment.
• Support premium services, special projects, and other operational areas as needed.
• Perform other duties and responsibilities as assigned.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Sports Management, or a related field; or equivalent combination of education and experience.
• Five (5) or more years of progressive leadership experience in food and beverage, concessions, hospitality, sports, entertainment, or a related industry.
• Demonstrated experience leading large teams in a high-volume environment.
• Strong financial management experience, including budgeting, forecasting, labor management, and P&L accountability.
• Excellent leadership, coaching, communication, and relationship-building skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Proficiency with Microsoft Office and hospitality management systems.

Curious about Life at Levy? Check it out: Levy Culture

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Levy maintains a drug-free workplace.