General Manager (NYC)

Paris Baguette; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Free Cake for your Birthday

Medical, Dental, Vision benefits

High Performance Culture

Job summary

Paris Baguette is seeking a General Manager in New York to lead cafe operations, drive financial performance, and deliver an outstanding guest experience. You will supervise staff across food, beverage, equipment, and service, while ensuring adherence to company standards and safety policies.

A strong focus on leadership and community engagement guides decision making. The role requires 2–3 years of management experience, a bachelor’s degree or equivalent, and proficiency with POS systems to

Qualifications

• Bachelor’s degree or equivalent preferred.
• Minimum 2–3 years’ general management experience.
• Progressive management experience with staff supervision.
• Thorough knowledge of working POS register systems.
• Strong profit and loss and sales/marketing capabilities.

Responsibilities

• Develop and monitor financial/operational plans and budgets to meet company goals.
• Schedule, plan, organize work and communicate goals; ensure standards and procedures are followed.
• Lead and motivate multiple departments; review performance and set action plans to grow revenue.
• Hire, train and support cafe management and staff; provide coaching for growth.
• Ensure guest service excellence and adherence to safety policies.

Skills

Leadership

P&L management

Sales & marketing

POS familiarity

Staff supervision

Education

Bachelor’s degree or equivalent preferred

Tools

POS register systems

Job description

Job Title: General Manager

Reports to: District Manager

With a projected 1,000 cafes in the United States by 2030,Paris Baguette is one of the fastest-growing neighborhood bakery cafés in theworld. Our vision is to reestablish the neighborhood bakery café as the heartof the community around the world.Paris Baguette’s mission is to bringexpertly crafted baked and brewed goods through a warm and welcoming bakerycafé experience that delivers joy to everyone.

If you are someone who has heart, wants to spread joy,nourish community and is ready to rise to the occasion, we are looking for youto join our growing team!

WHAT WE ARE HUNGRY FOR

As the General Manager you will help cultivate a teamenvironment that provides exceptional customer service while ensuring all staffmembers perform at a consistently high level. You will be responsible for allaspects of cafe operations and floor management including food, beverage,equipment and property. You will facilitate fulfillment of cafe goals andcompany initiatives. As the General Manager, you must provide leadership andvision to the cafe staff in support of Paris Baguette’s mission and values.

KNOWLEDGE AND RESPONSIBILITIES

• Achieves financial objectives by developing and monitoringthe performance of financial operational plans/budgets, sales & marketingplans to support the overall objectives of the Company. Controls labor andexpenses in all areas of operations. Analyzes variances and initiatescorrective actions.
• Manages the day-to-day operations of the facility. Schedules,plans and organizes work and communicates goals. Ensures staff compliance of standards andprocedures, identifies opportunities for improvement and resolves issues.
• Manages multiple departments effectively. Conducts weekly(or as-needed) meetings with management team to review performance and offerdirection, motivation and guidance toward achieving individual and company’sgoals. Reviews weekly/monthly P&Lstatements, works with management team and develops action plans to growrevenue and control expenses that meet or exceed annual budgets.
• Hires, trains and supports cafe management and cafe staff.
• Manages direct reports to accomplish performance goals. Providesdevelopmental coaching and guidance for long-term career growth opportunitiesto all direct reports. Trains, conducts planning sessions and performancereviews with direct reports and disciplines when necessary.
• Supervises and directs regular training of all staff. Ensuresthat all employees are trained in guest service, food & beverageoperations, loss prevention and all relevant company operating standards.
• Fosters high staff morale and effective performancemanagement.
• Addresses cafe level HR and loss prevention issues bycollaborating with the appropriate HR and LP support partners. Maintains anopen door policy at all times and facilitates proper communication between alldepartments.
• Achieves and maintains overall guest service goals throughtheir teams. Oversees the guest service model, ensures guest complaints areresolved appropriately, and that appropriate service recovery gestures are madeto ensure complete guest satisfaction.
• Proactively builds guest relations by establishing rapportwith current and future guests to understand service requirements.
• Develops and implements creative strategies to increasesrevenue.
• Increases catering sales revenue through effectivemanagement of sales initiatives and creates actionable and measurable salesdeliverables.
• Provides consistent and superior food & beverageexperience.
• Ensures compliance with all applicable occupational, healthand safety regulations and laws. Createsan environment where safety comes first. Oversees Safety Program and assurescompany’s safety policies are followed.
• Monitors cafe appearance and ensures problems are resolvedexpeditiously.
• Must become certified in the Paris Baguette specified foodsafety program within 30 days of employment.
• Ability to work varying shifts, weekends and holidays, aswell as, extended workdays to support business needs.
• Other duties may be assigned.

WHAT YOU NEED TO HAVE

• Bachelor’s degree or equivalent preferred and a minimum of2-3 years’ general management.
• At least 2-3 years of progressive management experience withstaff supervision required
• Relevant experience or equivalent combination of educationand experience is also acceptable.
• Thorough knowledge of working POS register systems.
• Possess a high level of profit and loss capability, andsales and marketing skills and abilities.
• P&L capability and sales/marketing skills and abilities.
• Flexible, adaptive, upbeat, open and visible work style,with a successful track record of supporting operations leaders across a largegeographically decentralized portfolio.
• Passion for people! Dynamic and engaged leader who has apassion for empowering, inspiring, motivating & developing team members andfranchisee relationships.
• Exceptional organizational and communication skills with theability to effectively balance priorities and deliver results in a fast-paced,ever-changing, and highly entrepreneurial environment.
• Feedback is a gift! Ability to provide constructive feedbackand recognition to every member of the organization, along with Franchisees, toensure we have an open and transparent culture of high-performance standards.
• High emotional intelligence with the ability to work with,and support diverse teams by being highly empathetic, intuitive, self-motivatedand driven.
• Teams Win! Has to be a team player who fosters acollaborative and engaged teamwork environment.
• Being a Brand Ambassador, with an excellent knowledge of andcommitment to Paris Baguette’s Mission, Vision, Brand Values and Culture.

SWEET BENEFITS

• Competitive compensation
• Free Cake for your Birthday
• Medical, Dental, Vision benefits
• High Performance Culture