General Manager - North Chicagoland

Portillo's Inc.; Gurnee (IL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Discretionary bonus program

Annual stock grant

Technology reimbursement

Uniform allowance

Free shift meals

Health insurance options

401(k) with match

Employee assistance program

Job summary

Portillo's Inc. in Illinois seeks a General Manager to lead a high-volume restaurant, directing operations, staffing, and guest service. You will drive profitability while maintaining Portillo's brand standards and community presence.

Key responsibilities include coaching teams, ensuring food safety, and exceeding performance targets. The role requires strong leadership, exceptional communication, and a passion for hospitality in a fast-paced environment.

Qualifications

• Minimum 3 years of Restaurant General Management in a high volume, fast-paced environment.
• Strong leadership and coaching abilities with a focus on excellence.
• Knowledge of finance, labor, and P&L responsibilities.
• Excellent communication with team members, managers and guests.
• Sanitation knowledge; BASSET alcohol service training is a plus.

Responsibilities

• Drive strategic direction for Portillo's by executing standards and developing people.
• Lead shifts with integrity, delivering hospitality and memorable guest experiences.
• Meet financial goals by managing budgets and resources effectively.
• Ensure health, safety and food safety compliance per company policies.
• Develop and coach restaurant leaders and frontline staff.
• Oversee operations including sales, inventory, payroll, and scheduling.
• Promote Portillo's brand through local events and community engagement.
• Foster teamwork and a positive culture across the restaurant.

Skills

Team leadership

Hospitality

Communication

Financial acumen

Sanitation training

Education

High school diploma

BASSET alcohol training

Job description

Job Description

Do you relish the opportunity to beef up a team of high performers? Can you bring that extra sizzle to the grill while making lifelong memories for our guests and our team members? At Portillo's, we're looking for a General Manager who's ready to lead a team to deliver satis‑frying food and top‑notch customer service. If you've got what it takes to ketchup with our fun, fast‑paced environment and add that extra pickle to everything you do, we want you to join our family!

Our people are the heart of Portillo's. We pride ourselves on living our core values of Family, Greatness, Energy and Fun while igniting the senses with our unrivaled food and experiences for our Guests and Team Members.

Job Responsibilities

• Drive strategic direction for Portillo's restaurants by executing operational standards and driving business results through people development.
• Model operational standards and execute critical behaviors to run great shifts creating lifelong memories for our guests and team members.
• Meet and exceed financial and profitability goals by managing budgets
• Implement company policies, procedures, and strategies to promote effective local and state health and food safety compliance
• Demonstrate integrity, honesty, restaurant knowledge, and the ability to exceed expectations of guests and team members alike while promoting the culture, values, and standards of Portillo's
• Deliver top‑notch standards of excellence and hospitality by leading, coaching and developing team members and restaurant leaders
• Responsible for ensuring the execution of all aspects of restaurant operations, including but not limited to sales, profits, facilities, inventory, payroll and scheduling
• Promote the Portillo's brand in the local community through word-of-mouth and restaurant events

Job Qualifications

• Minimum 3 years of Restaurant General Management in a high volume, fast-paced environment preferred
• Working knowledge of restaurant operations, recruiting, food planning, preparation, sanitation, health standards, and security
• Demonstrated ability to champion hospitality and motivate team members
• Strong leadership skills with a focus on coaching and achieving excellence
• Knowledgeable in all financial aspects of business operations, including labor and all P & L responsibilities
• Current sanitation and B.A.S.S.E.T. alcohol service training a plus
• Great communication skills. Must be able to read, speak, and understand English to communicate with team members, managers, and guests
• High school diploma or equivalent
• Flexibility to work 50+ hour weeks, rotating shifts (including nights and weekends), and holidays

What's in it for you?

Hot dog! The pay range for this role is $80,000 - $90,000. Your actual salary will depend on experience, location, and/or additional skills you bring to the table. This position is also served with:

• Participation in a discretionary bonus program based on restaurant performance, among other ingredients
• Annual Stock Grant (discretionary)
• Monthly technology reimbursement
• Uniform allowance
• Free shift meals
• Development benefits
• Perks and discounts - access to hundreds of discounts from movie tickets to gym memberships and more
• Counseling and support resources through our Employee Assistance Program (EAP)

You’ll also be eligible for a bun-believable benefits package that includes:

• Your choice of health insurance from among three medical plans (including a PPO), two dental plans, and a vision plan.
• Paid time off
• 401(k) with company match
• Flexible Spending Accounts - healthcare and dependent care
• Beef Stock - our Employee Stock Purchase Plan*
• Voluntary Benefits like critical illness coverage, and identity theft insurance

Learn more about our benefits here opens in a new tab

*Must have worked at Portillo's for 1 year with an average of at least 20 hours over a 6-month period

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.