General Manager, Nexo Hotel (Miami)

F-Prime Capital; Miami (FL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Salary: $80k-$90k per year

Insurance (medical, dental, vision, $)

Flexible paid time off

Complimentary and discounted stays

401(k) retirement plan

Paid parental leave

Fitness reimbursement

Cell phone reimbursement

Mileage reimbursement

Job summary

AvantStay in Miami is seeking a Hotel Operations Manager to lead daily hotel operations, guest services, housekeeping, maintenance and safety, acting as on-site leader to deliver an exceptional guest experience.

You will supervise multiple teams, optimize scheduling and payroll, manage labor costs, coordinate vendor services, and develop engaging hotel programming such as live events.

Qualifications

• Min. 3 years experience in hotel operations or a similar leadership role.
• Strong organizational and problem-solving skills.
• Ability to manage multiple teams and foster a collaborative work environment.
• Excellent communication and interpersonal skills.
• Flexible schedule with availability to work weekends, evenings and holidays.
• Familiarity with hospitality management systems is a plus.

Responsibilities

• Lead and supervise Guest Experience Agents, housekeeping and maintenance staff.
• Schedule and lead team meetings to align priorities and resolve issues.
• Train and mentor staff to ensure service excellence.
• Manage guest complaints and ensure timely resolutions.
• Oversee front desk operations and provide concierge-level service.
• Collaborate on engaging hotel programming (live events, classes, exhibits).
• Manage labor, payroll, and budgeting to optimize productivity.
• Inspect rooms daily to meet cleanliness standards.
• Oversee safety and compliance with protocols.

Skills

Leadership

Team management

Guest experience

Operations management

Communication

Hospitality knowledge

Tools

Hospitality management systems

Job description

Who we are…

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for…

We are seeking a Hotel Operations Manager to serve as the local leader, responsible for ensuring seamless day-to-day operations within our new hotel in Miami, Nexo. This role oversees guest services, housekeeping, maintenance, safety, and hotel programming to deliver an unparalleled guest experience. Acting as the on-site leader, the Operations Manager works closely with multiple teams to drive efficiency, uphold AvantStay’s high standards, and foster a welcoming atmosphere for guests and staff alike.

What you’ll do…

• Leadership and Team Management:

  • Supervise and provide guidance to the Guest Experience Agents, Housekeeping Inspector, Housekeepers, Housepersons, Maintenance Technicians, and Safety Officers.

  • Schedule and lead team meetings to align on priorities and resolve operational challenges.

  • Train and mentor staff to ensure excellence in service delivery.

• Guest Experience:

  • Manage guest complaints, ensuring timely resolution and guest satisfaction.

  • Oversee front desk operations and ensure Guest Experience Agents provide accurate information, local recommendations, and concierge-level service.

  • Collaborate with teams to curate engaging hotel programming such as live music, yoga classes, and art exhibits.

• Operational Responsibilities:

  • Manage labor, including weekly scheduling and payroll, to optimize productivity and coverage.

  • Inspect guest rooms daily to ensure cleanliness and readiness standards are met.

  • Oversee case management, ensuring all guest and operational tasks are completed promptly.

  • Work with on-site staff to reduce third-party vendor expenses by optimizing in-house resources.

• Housekeeping and Maintenance Oversight:

  • Work with the Housekeeping Inspector to monitor cleanliness and efficiency standards.

  • Ensure timely room turnovers and inspections for guest readiness.

  • Oversee the Preventative Maintenance Program and address on-site maintenance needs in collaboration with the Maintenance Technician.

• Inventory and Vendor Management:

  • Monitor supplies and equipment inventory, placing orders as needed.

  • Coordinate with vendors for housekeeping, maintenance, and other operational needs.

• Safety and Security:

  • Collaborate with the Safety Officer to maintain a secure environment for guests and staff.

  • Address policy violations and ensure compliance with safety protocols.

Requirements

• Min. 3 years experience in hotel operations, property management, or a similar leadership role.

• Strong organizational and problem-solving skills.

• Ability to manage multiple teams and foster a collaborative work environment.

• Excellent communication and interpersonal skills.

• Flexible schedule with availability to work weekends, evenings, and holidays as required by business needs.

• Familiarity with hospitality management systems is a plus.

Benefits

• Competitive annual salary ($80k-$90k) plus performance bonus (dependent on your skills and experience)

• Generous company-sponsored insurance (medical, dental, vision, life, etc.)

• Flexible paid time off

• Complimentary and discounted stays at AvantStay properties

• Pre-tax retirement savings plans offered via Betterment

• Paid parental leave

• Fitness reimbursement

• Cell phone reimbursement

• Mileage reimbursement

When you join AvantStay…

You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Opportunity... We\'re proud to be an equal opportunity employer- and celebrate our employees\' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.