General Manager - New Gym Opening!

EōS Fitness; San Antonio (TX); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Free membership for you and one family member

Discounts on personal training and merchandise

401(k) with company matching

Competitive pay plus vacation and sick pay

Job summary

EōS Fitness is seeking a General Manager in San Antonio, Texas. This role involves leading a team to enhance customer experience, achieve business goals, and ensure operational efficiency.

The ideal candidate will have significant experience in sales and customer service, coupled with a strong interest in fitness. Expect a supportive environment with competitive salary and benefits including free membership and professional development opportunities.

Qualifications

• 2+ years of sales management experience.
• 3-4 years of customer service experience.
• Strong interest or experience in the fitness industry.
• Excellent verbal and written communication skills.
• Detail orientation and strong time-management skills.

Responsibilities

• Hire, train, schedule, and supervise staff.
• Set and achieve membership and revenue goals.
• Provide constructive performance feedback to staff.
• Ensure high quality customer service by addressing member concerns.
• Maintain compliance with health and safety regulations.

Skills

Sales management experience

Customer service experience

Communication skills

Relationship-building skills

Job description

EōS Fitness is bold, upbeat, and motivating in both its fitness routines and work environment. Our Core Purpose is to create loyal, lifelong fans and exercise practitioners. Core Values include: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, and Fight Hard to Win.

Position Overview

The General Manager reports to the District Sales Manager and leads a team to deliver exceptional customer experience and achieve business objectives. The role focuses on sales excellence, operational efficiency, and leadership development.

Responsibilities

• Hire, train, schedule, and supervise staff, including Assistant General Managers and Fitness Consultants.
• Communicate goals, expectations, and procedures to staff, ensuring clarity of roles.
• Set and achieve membership and revenue goals, track KPIs, and craft strategies to increase retention and new sign‑ups.
• Provide constructive performance feedback to staff.
• Ensure high‑quality customer service by addressing member concerns, managing inquiries, and resolving issues promptly.
• Engage members with a friendly, approachable attitude and active listening.
• Maintain compliance with health and safety regulations, certifications, and safety protocols.
• Supervise facility maintenance and cleanliness of equipment, locker rooms, and common areas.
• Communicate calmly and clearly during emergencies or disruptions to ensure staff and member safety.

Qualifications

• 2+ years of sales management experience.
• 3‑4 years of customer service experience.
• Strong interest or experience in the fitness industry.
• Excellent verbal and written communication skills.
• Strong relationship‑building and influencing skills at all levels.
• Detail orientation, systematic problem‑solving, and strong time‑management and organizational skills.
• Alignment with our Core Values.

Requirements

• Must pass a background check.
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting and move throughout club floors.
• Proficiency in using the company computer system for documentation, data entry, and report review.
• Physical ability to bend routinely and lift more than 40 lbs.

Salary and Benefits

Salary: $65,000 – $70,000 USD per year.

• Energetic, collaborative team environment.
• Management support for professional development.
• Free membership for you and one family member.
• Discounts on personal training, merchandise, and supplements.
• Employee referral program.
• Daily pay available.
• Competitive pay plus vacation, holiday, and sick pay (eligible).
• Group health, dental, vision, supplemental life, and Employee Assistance Program (eligible).
• 401(k) with company matching (eligible).
• Personal education growth options through Sophia Learning.

* Eligibility for benefits and compensation items is based on tenure and full‑time vs. part‑time employment.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.