General Manager (multiple locations) Boon Boona Coffee

Sprudge; Renton (WA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

14 PTO days

Health insurance

Professional growth

Complimentary food & drinks

Monthly coffee allotment

Discounted merchandise

Job summary

Boon Boona Coffee in Renton, WA is seeking a General Manager with strong leadership to guide cafe operations and develop team members. You will recruit, train, supervise staff, ensure great customer service, manage cafe flow, and implement engagement initiatives to strengthen the brand.

The ideal candidate has 4+ years of cafe management, a customer‑first mindset, and a proactive, growth‑minded attitude. This full‑time role offers competitive compensation and benefits.

Qualifications

• 4+ years of café management experience.
• Strong leadership and people-management skills.
• Proven ability to deliver excellent customer service.

Responsibilities

• Lead with a welcoming and supportive nature to guests and teammates.
• Recruit, hire, train, supervise, and coach teammates.
• Oversee cafe flow, processes and staff scheduling.
• Develop and execute customer engagement initiatives and events.
• Ensure beverage quality and adherence to standards across all cafes.

Skills

Leadership

Staff management

Customer service

Operations

Tools

POS systems

Job description

Boon Boona Coffee

General Manager

$65,000-$70,000 Salary Range

Boon Boona Coffee is a minority owned roastery/cafe out of Renton, WA. We are reaching out to folks with leadership experience and desire to support and develop team members! The ideal candidate is anyone who is kind and self-motivated, who is interested in coffee and in professional growth, who would further deepen our diversity, and who would like to teach us what they know.

Boon Boona Coffee began its journey over 10 years ago by procuring quality African green coffee for the East African community. In 2016, we started roasting our own coffee and in the beginning of this year, our brick & mortar roastery/cafe came to life. On the green coffee side of the things we are committed to supporting transparent, equitable and sustainable coffee practices. In our roastery/cafe, we are eager to nurture a culture that is empathetic, cooperative, arts & science-driven, and community oriented. We highly value each member’s contribution to the Boon Boona culture, and we encourage them to introduce their coffee and non-coffee passions and interests to us.

We are dedicated to empowering our employees. Boon Boona Coffee has established guidelines that structures how and when the support for professional growth is provided, so it is transparent and accessible to all. Some areas of the professional development opportunities include:

• Guidance and financial support to participate in coffee competitions
• Coffee sensory evaluation (cupping) training that is designed with CQI’s Q Grader curriculum in mind
• Financial and logistical support for extra-curricular projects when possible – it does not have to be about coffee, yet it has to be about something you care.

Position’s basic responsibilities:

• Lead with a welcoming and supportive nature to guests and Teammates
• Recruit, hire, train, supervise, and coach Teammates
• Support with Manager and Barista duties to ensure great customer service
• Oversee all Cafe flow and processes
  • Develop new processes for cafe flow, cafe pars, waste management
• Oversee appointments and services for all cafes
• Develop and execute customer engagement initiatives, events, and in-store experiences that strengthen the brand and encourage repeat visits.
  • Support staffing and coordination of events and pop-ups
• Lead the development and execution of coffee education programs, ensuring consistent beverage quality, recipe adherence, and coffee standards across all cafés.
• Oversee and support staffing and scheduling at all cafes
• Handle money with accuracy and accountability, review accuracy of Teammates, break change from local bank
• Communicate clearly and directly with Director of Operations about any issues that arise
• Ensure compliance with L&I safety and Health Department regulations
• Enforce policies and procedures
• Ensure cafes are complying with local, state and federal regulations
• Seek opportunities for professional growth

Physical components and requirements of this position:

• Outstanding leadership and communication skills
• 4 plus years of Café Management experience and demonstrated experience managing staff and retail operations
• Passionate about delivering excellent customer service
• Willingness to accept feedback and have a “can do” attitude.
• 40 hours per week
• Perform reviews with Managers and Baristas
• Standing for extended periods
• Stooping frequently
• Repetitive motions
• Occasionally lifting up to 30-40 lbs

Compensation & perks:

• Salary $65 – $70k per year
• 14 PTO days per year
• Health Care – Medical, Dental, Vision
• Professional growth as mentioned above
• Complimentary food and drinks during shifts
• Complimentary 1lb of green or roasted coffee per month
• Discounted merchandise

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance