General Manager - Mt. Juliet, TN

CMA CGM; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k)

Pet insurance

Life insurance

Disability coverage

Tuition reimbursement

Flexible PTO

Job summary

CEVA Logistics is seeking a senior operations leader to manage a high-volume logistics operation. You will coordinate multiple teams to meet customer service standards, drive contract profitability, and guide strategic growth initiatives across existing and new accounts.

The role demands extensive experience in 3PL and hands-on expertise in budgeting, cost control, and process improvement. A master’s degree is preferred, with a focus on operational excellence and safety.

Qualifications

• Bachelor’s Degree in Business, Logistics, 3PL or Transportation; Master’s Degree preferred.
• Minimum ten years relevant experience.
• Expertise in operations and business management.
• Experience managing big box operations.
• 3PL Industry experience.

Responsibilities

• Coordinate and provide direction through multiple teams to ensure customer service expectations are met.
• Attainment of profit objectives of contracts; provide financial analysis and assist in decision making for customer.
• Develop organic growth with existing customers and future business development.
• Ensure safety, quality, and cost control programs are maintained.
• Lead and foster positive relationships with customers and within contracts.
• Oversee contract staff and labor to meet customer requirements and control costs.
• Develop and monitor procedures and work instructions; empower managerial staff.
• Utilize Performance Management and continuous improvement methods to meet quality/performance objectives.
• Establish and monitor cost control; budget development and payroll analysis.
• Analyze and report contract performance to customers.

Skills

Advanced Microsoft Office

Revenue, budgets, EBITDA management

Operations problem solving

Customer service excellence

People management

Retail compliance knowledge

Vendor routing guide management

Shipment routing practices

WMS

WCS

Education

Bachelor’s Degree in Business, Logistics, 3PL or Transportation

Master’s Degree preferred

Tools

WMS

WCS

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

YOUR ROLE

Accountable for managing all aspects of a high-volume logistics operation. Ensure consistent high level service quality and customer satisfaction, profitable, cost efficient operations and compliance with company policies and procedures, ISO standards, Sarbanes Oxley requirements and other regulatory guidelines. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

• Coordinate and provide direction through multiple teams to ensure customer service expectations are met.
• Responsible for attainment of profit objectives of contracts, provide financial analysis and assist in decision making for customer.
• Responsible for the organic growth and development of additional business opportunities with existing customers and future business development.
• Ensure safety, maintain quality, establish and monitor cost control programs.
• Lead and foster creative problem solving, develop positive and professional relationships with customer and within contracts.
• Work with government departments, social groups, etc.
• Oversee operations schedule and staff in anticipation of customer needs. Oversee the staffing needs of contract to assure sufficient labor to meet the customer's requirements and control costs.
• Ensure accuracy and sustainment of procedures, work instructions, and development of managerial and frontline personnel.
• Utilize Performance Management systems and Continuous improvement methods to maintain contract quality and performance objectives.
• Establish ongoing programs to ensure continuous improvement. This includes the use of Kaizen, LEAN, and the EQS program to maintain quality performance.
• Establish and monitor cost control, including annual budget development, P&L ownership, payroll, and cost analysis.
• Employ Performance Management tools to guide managerial staff to monitor and control all costs.
• Daily administration of contract, including preparation of customer related performance reports and other correspondence; requests from vendors, general office and contract employees; and all other items that fall within managerial scope of responsibility.

WHAT ARE WE LOOKING FOR?

Education and Experience:

• Bachelor’s Degree in Business, Logistics, 3PL or Transportation. Master’s Degree preferred.
• Minimum ten years relevant experience.
• Expertise in operations and business management.
• Experience managing big box operations
• 3PL Industry experience

Skills:

• Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications.
• In depth, experience-based knowledge of managing revenue, budgets, EBITDA, operations problem solving, customer service and managing people
• Experience with retail compliance; vendor routing guide management & shipment routing practices.
• Familiar and practiced with industry related technologies and applications.
• Experience in tier one WMS and WCS equipped environments.

Characteristics:

• Exceptional planning, time management, collaboration, decision making and organization skills
• Evident business acumen in managing multi-site organization, P&L Management, budgeting and forecasting and operational planning and problem solving.
• Ability to analyze complex problems and develop appropriate solutions.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

• Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
• Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
• 401(k) with company match.
• Flexible Paid Time Off programs including company paid holidays.
• Tuition reimbursement program.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in ( an almost limitless number of options ) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [e-mail]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate. False statements or information will result in the application voided.