General Manager - Makers Union (Arlington)

Thompson Hospitality; Arlington (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health/Dental/Vision

Paid Time Off

401(k) matched up to 4%

Short- and Long-Term Disability

Tuition Reimbursement

Employee Referral Program

Pet Insurance

Discounts: Hotels, Travel, Tickets, 1

Meal plan discounts for relatives

Job summary

Makers Union is seeking a General Manager to lead daily restaurant operations, overseeing kitchen and front-of-house to deliver exceptional dining experiences. You will inspire and develop your team, manage financial performance, and uphold safety and hospitality standards in a fast-paced guest-focused environment.

Thompson Hospitality partners with Makers Union to deliver outstanding service; the GM will drive profitability, staff development, and guest satisfaction while modeling the company

Qualifications

• Proven leadership and managerial experience.
• Strong communication and problem-solving skills.
• Industry knowledge and financial acumen.
• Customer-focused mindset and adaptability.
• Clear verbal communication skills and ability to interact with guests in a busy environment.
• Ability to remain calm and composed while multitasking in a fast-paced setting.

Responsibilities

• Manage daily restaurant operations, including kitchen and front-of-house activities.
• Lead and develop staff, ensuring a cohesive and efficient team.
• Ensure exceptional service and guest satisfaction.
• Manage budgets, control costs, and optimize profitability.
• Maintain adherence to health, safety, and quality standards.
• Requires 50-55 hours per week, including evenings and weekends as business needs dictate.

Skills

Leadership

Management

Communication

Problem-solving

Financial acumen

Guest service

Multitasking

Adaptability

Job description

Overview

Are you a passionate and driven leader who thrives in a fast-paced, guest-focused environment? We’re looking for a dedicated General Manager to take the lead in delivering outstanding dining experiences while upholding the values that define our restaurant.

In this key role, you will oversee all aspects of daily operations—including both kitchen and front-of-house-ensuring smooth execution, exceptional service, and a welcoming atmosphere. You’ll inspire and develop your team, manage financial performance, and uphold the highest standards of quality, safety, and hospitality.

Responsibilities

• Manage daily restaurant operations, including kitchen and front-of-house activities.
• Lead and develop staff, ensuring a cohesive and efficient team.
• Ensure exceptional service and guest satisfaction.
• Manage budgets, control costs, and optimize profitability.
• Maintain adherence to health, safety, and quality standards.
• Requires 50-55 hours per week, including evenings and weekends as business needs dictate.

Qualifications

• Proven leadership and managerial experience.
• Strong communication and problem-solving skills.
• Industry knowledge and financial acumen.
• Customer-focused mindset and adaptability.
• Clear verbal communication skills and ability to interact with guests in a busy environment.
• Ability to remain calm and composed while multitasking in a fast-paced setting.

Physical Requirements:

• Ability to stand and walk for extended periods during scheduled shifts
• Frequent bending, reaching, stooping, and lifting
• Ability to lift and carry items weighing up to 40-50 pounds
• Capability to work in a fast-paced environment
• Tolerance for exposure to heat, steam, noise, and kitchen equipment
• Ability to operate standard restaurant equipment safely
• Quick response to operational needs and emergency situations

Competitive Benefits

• Health/Dental/Vision
• Paid Time Off
• 401(k), matched up to 4%
• Short- and Long-Term Disability
• Tuition Reimbursement
• Employee Referral Program
• Pet Insurance
• Discounts: Hotels, Travel, Tickets, Restaurants
• Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school.

Who We Are

Makers Union was created with inclusiveness at its core, reimagining the modern pub experience. It features craveable, locally sourced food and drinks from regional breweries, distilleries, roasters, and wineries. The fun and approachable menu blends classic favorites with globally inspired dishes that reflect the local diversity of the area. Designed for versatility, Makers Union is a welcoming space for everything from watching a game or rolling solo to socializing with friends or dining with family.

Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities. We offer competitive benefits, see our website for more. https://www.thompsonhospitality.com/

We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.