General Manager - Llano #17

Dairy Queen; Town of Texas (WI); On-site; USD 60,000 - 95,000; Full time

Job summary

Dairy Queen in Wisconsin seeks an experienced restaurant leader to oversee the full operation, including financial performance, product production, inventory and personnel. You will ensure adherence to owner/franchisor guidelines and drive guest satisfaction, sales growth, and staff development across all shifts.

Key responsibilities include staffing, training, scheduling, and enforcing company standards while working with the DM on the restaurant game plan and budgets to optimize profitability.

Qualifications

• Experience overseeing restaurant operations and profitability.
• Ability to train and develop managers and staff.
• Commitment to guest service standards and problem solving.

Responsibilities

• Oversees and manages all areas of restaurant operations.
• Makes final decisions on matters of importance.
• Ensures PRIDE systems are incorporated into daily operations.
• Manages guest service quality and resolves complaints promptly.
• Works with local chamber and schools to drive sales.
• Schedules staff to meet demand and performance expectations.
• Monitors financials, inventory, and controllables to optimize profit.

Skills

Leadership

P&L management

Guest service

Staff development

Operations management

Job description

Description

Oversees entire restaurant operations, including financial performance, product production, inventory, personnel, sales, and marketing for the restaurant. Ensures restaurant is operated within operational guidelines established by owner and franchisor. Essential job functions include, but are not limited to:

• Oversees and manages all areas of restaurant and makes final decisions on matters of importance.
• Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
• Responsible for the development and achievement of the restaurant's game plan by working with their DM.
• Ensures guest service in all areas meets company standards.
• Responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained.
• Works with local chamber and schools to increase restaurant sales.
• Staffs, trains and develops assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
• Responsible for effective management schedules and ensures that restaurant is properly staffed for all day parts and sales volumes.
• Manages restaurant P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses). Performs other duties and responsibilities as requested by DM.

Additional Responsibilities:

• Manages the entire operation of the restaurant through the development and growth of staff, sales and profitability to meet goals established in location's game plan.
• Ensures the restaurant is in accordance with established company standards, policies and procedures.
• Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
• Maintains a positive working relationship with all restaurant team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency.