General Manager La Verne University

Compass Group USA; La Verne (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Bon Appetit Management Company is seeking a General Manager to lead dining services at La Verne University. You will shape the dining program, oversee residential dining, retail venues, catering, and events, and drive excellence in guest experience and financial performance.

The role requires strategic, hands-on leadership with a track record in higher education, hospitality, or contract food service management.

Qualifications

• Bachelor's degree in Hospitality Management, Food Service Management, Business Administration, Culinary Management, or related field preferred.
• Five to seven years of progressive leadership experience in higher education dining, hospitality, contract food service, or multi‑unit food service operations.
• Proven success managing large‑scale dining operations with full financial and operational accountability.
• Strong knowledge of budgeting, forecasting, financial reporting, cost controls, and profit and loss management.
• Experience leading multiple service areas including residential dining, retail operations, catering, and special events.
• Demonstrated ability to build strong client relationships and partner with senior leaders.

Responsibilities

• Provide leadership for all dining service operations including residential dining, retail venues, catering, concessions, conferences, and events.
• Develop and maintain relationships with university leadership and campus stakeholders.
• Drive financial performance, budgeting, forecasting, and period-end reporting.
• Lead strategic business plans to achieve revenue growth and client satisfaction.
• Collaborate with culinary leadership to deliver innovative menus and campus dining programs.
• Recruit, hire, train, and develop management and frontline staff.

Skills

Leadership

Budgeting & Financial

Client relations

Communication skills

Strategic planning

Staff development

Education

Bachelor's degree in Hospitality Management

ServSafe Certification

Tools

Microsoft Office Suite

Financial reporting systems

Operational management tools

Job description

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Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

The General Manager is responsible for the overall leadership, strategic direction, and operational performance of dining services at La Verne University. This role oversees all aspects of the dining program, including residential dining, retail operations, catering, concessions, special events, financial management, client relations, and team development.

As the senior on-site leader, the General Manager serves as the primary liaison between dining services and university leadership, ensuring exceptional guest experiences, strong financial performance, operational excellence, and alignment with the university's mission and goals. The ideal candidate is a strategic, hands‑on leader with a proven track record of success in higher education, hospitality, or contract food service management.

Key Responsibilities

• Provide overall leadership and direction for all dining service operations, including residential dining, retail venues, catering, concessions, conferences, and special events.
• Serve as the primary partner to university leadership, developing and maintaining strong relationships with administrators, faculty, staff, students, and campus stakeholders.
• Lead the successful execution of all operational, financial, and service objectives while ensuring compliance with company and university standards.
• Maintain full ownership of the account's financial performance, including budgeting, forecasting, financial analysis, invoice processing, catering billing, profit and loss accountability, and period‑end reporting.
• Develop and implement strategic business plans to achieve revenue growth, operational efficiencies, client satisfaction, and long‑term account success.
• Partner closely with culinary leadership to deliver innovative menus, retail concepts, wellness initiatives, and dining programs that enhance the campus experience.
• Drive campus engagement through marketing programs, promotions, student‑focused events, social media initiatives, and customer feedback programs.
• Conduct regular management meetings to communicate priorities, review performance metrics, and drive continuous improvement initiatives.
• Recruit, hire, onboard, train, and develop management and frontline associates while fostering a culture of accountability, engagement, and operational excellence.
• Conduct performance evaluations, succession planning, coaching, and professional development activities for all team members.
• Ensure all operations meet food safety, sanitation, allergen awareness, risk management, and regulatory compliance requirements.
• Audit dining locations to ensure adherence to company policies, government regulations, safety standards, and operational best practices.
• Monitor operational performance through financial results, customer satisfaction metrics, and key performance indicators, implementing action plans as needed.
• Demonstrate sound judgment and problem‑solving skills to address operational challenges and support client, customer, and associate needs.
• Promote a culture of hospitality, inclusion, innovation, safety, and service excellence throughout the operation.

Qualifications

• Bachelor's degree in Hospitality Management, Food Service Management, Business Administration, Culinary Management, or a related field preferred.
• Five to seven years of progressive leadership experience in higher education dining, hospitality, contract food service, or multi‑unit food service operations.
• Proven success managing large‑scale dining operations with full financial and operational accountability.
• Strong knowledge of budgeting, forecasting, financial reporting, cost controls, and profit and loss management.
• Experience leading multiple service areas, including residential dining, retail operations, catering, and special events.
• Demonstrated ability to build strong client relationships and effectively partner with senior leaders and stakeholders.
• Knowledge of food service trends, culinary innovation, retail dining concepts, marketing strategies, and customer engagement programs.
• Proven leadership, coaching, team development, and employee engagement experience.
• Strong communication and interpersonal skills with the ability to engage effectively at all levels of the organization.
• Experience with cash‑handling and retail food service operations.
• Proficiency with Microsoft Office Suite, financial reporting systems, and operational management tools.
• ServSafe Certification preferred.
• Strong organizational, analytical, and problem‑solving skills.
• Passion for delivering exceptional hospitality experiences and building a best‑in‑class campus dining program.

Bon Appetit is a member of Compass Group USA.

Associates at Bon Appetit are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug‑free workplace.