General Manager - Joliet Commons

Gap Inc; Joliet (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

Gap Inc in Joliet, IL seeks a General Manager to lead a profitable store, align with brand vision, and guide the team in delivering a best-in-class customer experience.

You will drive sales growth through forecasting, scheduling, and budget management while coaching staff and implementing Standard Operating Procedures. The role requires strong leadership, communication, and people development skills to meet store goals.

Qualifications

• 3-5 years of retail experience leading others.
• Demonstrated ability to deliver results in store operations.
• Effective communication with customers and employees.
• College degree or equivalent experience preferred.
• Ability to maneuver around sales floor, stock room, and office; lift up to 30 lbs.

Responsibilities

• Analyzes results and identifies opportunities with leadership to improve KPIs.
• Forecasts and schedules to drive profitable sales.
• Manages store budget to support the P&L and daily operations.
• Builds teams through sourcing, selecting and developing people.
• Coaches and provides feedback on performance and behaviors.
• Teaches and trains to build capabilities across the team.
• Executes Standard Operating Procedures and initiatives.
• Creates an inclusive environment for staff and customers.
• Implements action plans to maximize efficiencies and productivity.
• Performs Service Leader duties as needed.
• Represents the brand and understands the competitive landscape.
• Promotes community involvement and OMNI-driven experiences.

Skills

Retail leadership

People management

Customer service focus

Education

College degree or equivalent experience

College degree preferred

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You’ll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators

• Drive profitable sales through forecasting and scheduling

• Manages store budget for daily operations in support of the P&L

• Builds highly productive teams through sourcing, selecting and developing people

• Accountable for team performance through coaching and feedback.

• Teaches and trains to build capabilities.

• Leads the implementation and execution of all Standard Operating Procedures and initiatives

• Creates an inclusive environment

• Implements action plans to maximize efficiencies and productivity

• Performs Service Leader duties

• Represents the brand and understands the competitors

• Promotes community involvement

• Leverages OMNI to deliver a frictionless customer experience

• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others

• College degree or equivalent experience preferred

• Demonstrated ability to deliver results

• Ability to effectively communicate with customers and employees

• College degree preferred

• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.

• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays

• Ability to travel as required

• Business Acumen skills

• Established time management skills

• Strong planning and prioritization skills