General Manager - Indian Trail

Fitness-Connection; Charlotte (NC); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Gym Membership

Employee Discounts

Career Growth

Job summary

Fitness Connection is seeking a General Manager to lead one club location in Charlotte, NC, driving sales, operations, and team performance with a member-first focus.

You will partner with the Area Manager to develop talent, raise performance, and bring our mission to life—helping members build healthier lives through high-value experiences. This is a hands-on leadership role with people-first focus.

Qualifications

• Must have a track record of meeting or exceeding sales targets in a high-volume environment.
• Experience driving membership, service, or sales and improving conversion.
• Ability to coach and develop a team to improve sales performance.
• Experience managing revenue targets and payroll/kpis is preferred.

Responsibilities

• Lead club revenue and performance, balancing sales and member experience.
• Develop strong leaders and deliver results through accountable teams.
• Ensure a welcoming, high-energy club environment with consistent standards.
• Drive daily operations, scheduling, and member satisfaction initiatives.

Skills

Sales leadership

Revenue targets

Coaching

People development

Operational excellence

Communication

Problem solving

Team leadership

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Office

Job description

Job DetailsJob Location: 1305-Indian Trail - Charlotte, NC 28079Build a high-energy sales culture, drive membership growth, and help more people take the first step toward healthier lives.

About the Role

Fitness Connection is looking for a General Manager to lead one club location and deliver a high-impact, member-first experience. This role drives results across sales, operations, and team performance while building a culture where people feel welcome and challenged to grow.

You will partner with the Area Manager to develop talent, drive performance, and bring our mission to life - inspiring the people we serve to build healthier lives through value-rich experiences. This is a hands‑on leadership role balancing performance expectations with people‑first leadership.

What Success Looks Like

• Members feel welcome, supported, and motivated to come back.
• Teams are engaged, developed, and delivering results.
• The club meets or exceeds sales and performance goals.
• Leaders operate with accountability, ownership, and integrity.
• The environment reflects both high standards and genuine care.

Base Salary

$60,000 - $75,000 annually, based on experience and qualifications

Performance Bonus

Monthly bonus opportunity tied to club performance, including but not limited to:

• Membership sales and revenue growth.
• Member satisfaction.
• Target bonus potential: $12,000 to $15,000 annually, with top performers having the potential to exceed targets.

Total Compensation (On-Target Earnings)

$72,000 to $90,000 or more

Benefits and Perks

• Medical, dental, and vision insurance
• Paid time off and holidays
• Complimentary gym membership
• Employee discounts on services and programs
• Career growth and advancement opportunities within a growing organization

What You Will Do

Drive Revenue & Performance

Build Winning Teams

• Lead from the front by consistently achieving personal sales targets while modeling the confidence, follow-through, and member-first energy expected from every sales leader.
• Lead overall club performance across sales, operations and member experience, ensuring the club consistently delivers value members can feel.
• Own revenue, payroll, and performance metrics and take decisive action to improve results.
• Identify gaps and implement solutions to increase sales and member satisfaction.
• Develop strong, accountable leaders to deliver results and engagement.
• Create an inclusive, high-energy culture where teammates take pride in delivering great service.
• Communicate to drive alignment on clear goals and accountability.

Deliver Member-Engaging Club Experience

Set the Standard

• Drive daily operations to maintain a clean, safe, and welcoming environment.
• Ensure consistent execution of standards and programs that elevate member experience and club performance.
• Lead with integrity, consistency, and accountability.
• Uphold company standards, make transparent decisions, and follow through on commitments to both members and teammates.

Schedule and Work Environment

This role requires a flexible schedule aligned to club needs, including early mornings, evenings, weekends, and some holidays.

• Schedules are planned in advance where possible
• Focus is on leadership presence during key business hours
• Some clubs are open 24 hours - success comes from building a strong team.

About Fitness Connection

Fitness Connection is a full-service, all-inclusive health club built for real people chasing real results. We deliver a high-value experience with premium-level amenities without the exclusivity. We create spaces where members can show up, put in the work, and see real results.

Equal Opportunity and Accommodations

Fitness Connection is committed to equal opportunity for all applicants and teammates. The company will provide reasonable accommodations for known physical or mental disabilities or known medical conditions, consistent with legal obligations, and will engage in a timely, good‑faith interactive process to determine effective accommodations where appropriate.

QualificationsWhat You Will Bring

Sales and Revenue Leadership

• Proven track record of consistently meeting or exceeding sales or revenue targets in a fitness, retail, hospitality, or high-volume service environment.
• Experience driving membership, service, or sales and improving conversion.
• Demonstrated ability to coach and develop a team to improve sales performance.
• Experience managing meaningful revenue targets, such as $125K or more per month.

Financial and Results Management

• Experience managing individual and team sales targets, revenue, payroll/labor, and KPIs
• Strong ability to analyze performance data, identify trends, and take action quickly
• Accountability for delivering business results

People Leadership and Talent Development

• Experience leading, hiring, and developing teams in a fast‑paced, performance‑driven environment
• Proven ability to coach and improve employee performance and build leadership capability.
• Demonstrated ability to select, train, and coach high‑performing sales professionals
• Experience leading teams of 8 or more employees.

Business and Operational Excellence

• Experience managing day-to-day operations in a high-volume environment
• Ability to maintain facility standards and operational consistency
• Experience overseeing scheduling, workflow, and operational consistency.

Communication, Problem Solving, and Influence

• Strong communication and leadership skills
• Demonstrated ability to make decisions quickly, solve problems independently, and operate under pressure
• Experience managing conflict, performance issues, and team alignment.

Requirements

• High school diploma or GED required; college degree preferred.
• External hires: 12 or more months of club management experience with proven results.
• Internal candidates: 6 or more months as a Sales or Operations Manager in good standing.
• Knowledge of fitness industry and multi-function club operations.
• Proficiency with Microsoft Office; ability to learn new systems quickly.
• Valid driver's license and background check required.
• Occasional travel may be required.