General Manager in Training - Retail

Love's Travel Stops; Enid (OK); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Tuition assistance

Paid time off

Flexible scheduling

401(k) – 100% match up to 5%

Medical/Dental/Vision insurance

Quarterly bonus program

Career development

Job summary

Love’s Travel Stops is seeking an Operations Manager to oversee daily operations across multiple functions, including retail, fuel, restaurant, and truck care. You will drive efficiency, ensure quality and customer satisfaction, and manage processes to support sales growth.

The role requires strong leadership, budget awareness, and a collaborative approach with managers. A focus on safety, organization, and customer service is essential in this fast-paced retail environment.

Qualifications

• Excellent communication and interpersonal skills with a customer satisfaction focus.
• Strong organizational and multitasking abilities with attention to detail.
• Exceptional customer service and salesmanship to drive satisfaction and revenue.
• Effective teamwork and collaboration across store operations and staff.
• Ability to work varied shifts including days, evenings, nights, weekends and holidays.
• Proven experience in retail/travel stop or similar operations management.

Responsibilities

• Owns Hands‑on responsibility for multiple business operations including store, fuel, restaurant, and truck care.
• Maintain a safe, clean facility with regular safety checks and upkeep.
• Drive sales through efficient ordering, inventory management, and merchandising standards.
• Support the General Manager with task execution, scheduling, and daily/weekly/monthly reporting.
• Analyze profit and loss statements and drive operational changes to improve profitability.
• Collaborate with managers on talent acquisition and staff development.

Skills

Communication

Interpersonal skills

Organization

Teamwork

Shift flexibility

Customer service

Sales mindset

Tools

Microsoft Office

Job description

Benefits

• Fuel Your Growth with Love's - company funded tuition assistance program
• Paid Time Off
• Flexible Scheduling
• 401(k) – 100% match up to 5%
• Medical/Dental/Vision Insurance after 30-days
• Competitive Pay
• Career Development
• Quarterly Bonus Program
• Hiring Immediately

Welcome to Love’s!

Operations Managers assist/oversee daily operations to drive efficiency, quality, and customer satisfaction. Responsibilities include leading a team, managing processes, and executing strategies to grow sales and meet organizational goals. With opportunity as our greatest benefit and having a supportive team environment, this role is perfect for driven individuals looking to make an impact.

Job Functions

• Hands‑on responsibility of multiple business operations up to and potentially including retail store, fuel, restaurant, fresh kitchen, and truck care.
• Ensure a safe, clean, and well‑maintained facility through restroom and shower cleanliness, facilities, equipment maintenance, and safety checks.
• Drive sales of products and services through efficient ordering, stocking, inventory management, and merchandising standards.
• Assist the General Manager with proper task execution and completion, schedule and cash integrity, and complete daily, weekly, and monthly reporting.
• Understand financial reporting to include analyzing profit and loss statements and affecting change to capture and capitalize on opportunities.
• Collaborate with managers in the efforts of talent acquisition.

Experience

• 2+ years in retail, travel stop or c-store, big box, grocery, or department store management.
• 2+ years managing operations with an annual sales volume of $2+million.
• 2+ years affecting and deciphering budgets and P&L statements.
• 2+ years supervising and training 5-10+ employees.
• Intermediate level computer skills including Microsoft Office, Outlook, Word, and Excel.
• Ability to successfully complete a pre-employment drug screen and background check.

Skills and Demands

• Ability to work various shift times to include days, afternoons, evenings, nights, occasional overnights, weekends, and holidays.
• Excellent communication and interpersonal skills with a customer satisfaction focus.
• Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee‑vehicle deployment.
• Strong organizational and multitasking abilities with attention to detail.
• Effective teamwork skills.
• Physical Demands: Regular talking and hearing. Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds. Specific vision abilities required.

Our Culture

Come see why Love’s Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.

Fueling customers' journeys since 1964, innovation leads the way for this family‑owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award‑winning culture.

Love’s Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.