General Manager in Training

Books A Million; Broken Arrow (OK); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Books A Million is seeking a Manager in Training for the Broken Arrow area. You will support day-to-day store operations, drive sales, and help develop a high-performing team under the General Manager. Upon successful completion, you may be placed at a store location of your choosing.

The MIT program emphasizes leadership, customer service excellence, merchandising, and operational fundamentals. Candidates should be at least 21 with a high school diploma; college degree in business preferred;

Qualifications

• 21 years of age or older.
• High school diploma or equivalent required; college degree in business preferred.
• Previous supervisory experience.
• Ability to supervise a large number of associates.

Responsibilities

• Lead store operations as Manager On-Duty with the management team.
• Maximize profits and customer service by following policy and guidelines.
• Plan, organize, and direct store activities under the General Manager.
• Ensure high level of customer service and resolve complaints satisfactorily.
• Maintain merchandising standards and store cleanliness; ensure efficient product flow.
• Train and develop Associates and Leads; coach management staff.

Skills

Interpersonal Skills

Team Management and Development

Action Orientation

Strong verbal and written comms

Education

High school diploma or equivalent

College degree in business-related field preferred

Job description

0185 General Manager in Training - 13581

US:OK:Broken Arrow or Hybrid | Retail | ACTIVE FULL TIME

Description

Job Description

The Manager in Training is responsible for the day-to-day operation of the store in conjunction with the management team to maximize sales and customer service and assists the General Manager in all Store Operations. Upon successful completion of the MIT program, the Manager in Training will be considered for a store location of their own.

Roles and Responsibilities

• Maximizes profits and customer service by leading andoperating the store in adherence with all Company policy and guidelines.
• Operates the store as the Manager On-Duty in conjunction with the management team.
• Plans, organizes, and directs store activitiesunder the direction of the General Manager.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency and product flow within the store under the direction of the General Manager.
• Trains and develops Associates and Leads.
• Coaches, trains, and develops the Management staff under the direction of the General Manager.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Assists the General Manager in creating store schedules to provide adequate coverage forallaspects of the store.
• Consults with the General Manager on associate and manager performance.
• Assists General Manager in enhancing store’s reputation by establishing and maintaining good community relations and partnerships.
• Drops off bank deposit and pick up change order as needed
• Performs other duties as assigned.
• *Duties may vary depending on store size or store volume.

Scheduling Requirements

• All managers follow the 3 or 4 Manager Rotation schedule, depending on the number of managers in the store.
• All managers must have open availability and be able to work opening shifts, closing shifts, or other shifts as needed, OR have availability approved by District Manager if open availability is not possible.
• All managers are Full Time and may work up to 45 hours per week.

Core Competencies

• Interpersonal Skills
• Team Management and Development
• Action Orientation
• Strong verbal and written communication skills

Qualifications and Education Requirements

• 21 years of age or older
• High school diploma or equivalent required, college degree in business-related field preferred
• Previous experience in a supervisor role
• Demonstrated ability to act in a mature and conscientious manner
• Ability to supervise a large number of associates
• Strong decision-making, communication, and merchandising skills
• Successful completion of all required background screenings

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job