General Manager IL

Anchor Point Management Group; Springfield (IL); On-site; USD 62,000 - 90,000; Full time

Job summary

World Wide Wings is seeking a Restaurant General Manager for the Springfield, IL unit to lead operations, drive guest satisfaction, and develop a strong team. You will be responsible for staffing, scheduling, training and upholding brand standards to maximize sales and profitability.

The role requires at least 2 years of restaurant or retail management, a high school education or equivalent, and a certification in Buffalo Wild Wings Management.

Qualifications

• Minimum of 2 years restaurant or retail management experience; experience managing a restaurant with a full bar is preferred.
• High school education or equivalent; valid driver’s license to travel between units; satisfactory background check; ability to meet physical demands as described.
• Successful completion of Buffalo Wild Wings Management Certification program.

Responsibilities

• Prepare the manager schedule to ensure proper business coverage according to World Wide Wings guidelines.
• Oversee human resource management, ensuring compliance with laws, company policies and procedures.
• Provide performance feedback and recognition to all managers and team members on an ongoing basis.
• Conduct weekly manager meetings with a written agenda and ensure effective pre-shift meetings.
• Maintain turnover and retention targets and build positive morale and a fun work environment.

Job description

Overview

Job Location: 2808 North Dirksen Parkway - Springfield, IL 62702

Salary Range: $62,000.00 - $90,000.00

All World Wide Wings Manager Responsibilities: All managers, regardless of position, share responsibility of and are accountable for following the World Wide Wings Manager Description in conjunction with the following job description specific to this position in the company.

Restaurant General Manager - Job Purpose

The Restaurant General Manager provides leadership to ensure that all team members are guest-focused, team-focused, and community-connected. The Manager will exercise knowledge of restaurant operations, managing staff resources, providing counsel, training, developing and coaching Assistant General Manager (if assigned), Department Managers, Restaurant Support Managers and Hourly Team Members with the express purpose to build sales and profits while maintaining operating standards. The General Manager is responsible for the overall operation of their assigned restaurant, ensuring the overall integrity of the Buffalo Wild Wings brand. Key responsibility areas include team performance, increased sales and profitability, effective cost controls, and development, training and retention of Department Managers, Restaurant Support Managers and Hourly Team Members. The General Manager is responsible to work actively to ensure the restaurant meets financial and operating goals.

Restaurant General Manager - Specific Responsibilities

• TEAM: Responsible for creating, implementing and executing the overall business staff plan, ensuring proper staffing levels are maintained by each Department Manager to build sales. Ensures Department Managers are trained thoroughly to ensure only the highest quality team members are hired.
• Preparing the manager schedule to ensure proper business coverage according to the World Wide Wings Quality Manager Schedule Guidelines.
• Oversees the human resource management function, ensuring 100% compliance with all federal, state and local laws and regulations, company policies, guidelines and procedures.
• Ensures all employee benefits are communicated to all Department Managers, Restaurant Support Managers and Hourly Team Members.
• Provides performance feedback and recognition to all Assistant General Managers (if assigned), Department Managers, Restaurant Support Managers and Hourly Team Members on an ongoing basis, including manager one-on-ones and performance reviews.
• Holds all Department Managers, Restaurant Support Managers and Hourly Team Members accountable for contributing to team and company objectives.
• Creates and maintains an open door policy with Department Managers, Restaurant Support Managers and Hourly Team Members, allowing for open and honest communication and consistency of standards.
• Provides direction to all Managers for performance management of Team Members.
• Effectively trains and develops managers, with a focus on Department Managers and Managers in Training.
• Creates, delivers and follows up on Individual Development Plans for all managers and performance improvement action plans when needed. Ensures development plans for hourly Team Members are delivered effectively by Department Managers.
• Conducts informative, focused weekly manager meetings that include a written agenda.
• Models effective pre-shift meetings; builds camaraderie; solicits feedback. Ensures all managers are holding effective pre-shift meetings.
• Ensures effective communication among all Department Managers, Restaurant Support Managers and Hourly Team Members.
• Builds positive, professional relationships with all managers and team members, maintaining positive morale and a fun work environment.
• Follows up and ensures recognition and reward programs are in place in each department to recognize superior performance.
• Maintains/achieves turnover and retention targets. Models exemplary leadership behaviors and ensures all managers follow this lead.

GUEST

• Ensures that all managers and Team Members are guest-focused and display hospitality skills consistently, including 100% manager table visits and cordial greetings and farewells.
• Responds to guest comments and criticism constructively, positively and timely, seeking opportunities to build guest count. Educates and empowers Department Managers, Restaurant Support Managers and Team Members to act similarly.
• Actively looks for, identifies and implements techniques to attract new guests.
• Builds positive, professional relationships with members of businesses and organizations in the community.
• Delivers superior GEM (Guest Loyalty Index) results through outstanding guest service and product quality.
• Ensures proper staffing levels to provide superior guest service at all times.
• Ensures adherence to all management and team member training standards, ensuring all are properly trained to deliver outstanding results.
• Delivers a WOW experience for every guest, every time.

QUALITY OPERATIONS

• Leverages compliance/feedback information (GEM, QSCs, Steritech audits, Mystery Shop feedback, etc.) to improve overall restaurant performance.
• Ensures adherence to company-specified systems, tools and procedures for proper shift execution by all Team Members and Managers.
• Ensures Serve Safe Food, Responsible Alcohol Service (RAS) and HACCP standards are strictly adhered to.
• Ensures adherence to all city, county, state, and federal laws and regulations related to the food and beverage industry.
• Keeps current on and implements new programs, policies, procedures and product promotions.
• Maintains high quality service and cleanliness standards at all times.
• Ensures managers hold Team Members accountable for adherence to all daily, weekly and monthly cleaning schedules.
• Delivers the Buffalo Wild Wings experience through superior AV management and sports awareness.

SALES AND PROFITS

• Creates, develops and implements an effective local store marketing plan within budgeted parameters, including Home Team Advantage and Eat Wings / Raise Funds programs.
• Approves all department schedules to ensure acceptable labor results and guest satisfaction. Ensures managers understand labor control tools (SPLH).
• Maintains utility conservation and teaches managers how to control utility costs.
• Reconciles profit and loss statements, conducts analysis, and communicates results to the management team with a focus on Department Managers.
• Establishes daily, weekly, monthly and quarterly sales goals/forecasts to meet or exceed budgeted expectations.
• Conducts effective Period Business Review Meetings.
• Meets or exceeds budgeted profit goals, analyzes trends and troubleshoots problem areas.
• Explains how to achieve maximum bonus potential and ensures managers understand how to reach goals.
• Holds Department Managers accountable for department P&L responsibilities and coaches on achieving goals.
• Continually grows sales through delivering an outstanding guest experience.
• Ensures all Safety & Security policies are followed, including loss prevention actions.
• Ensures key financial tools and control systems are understood and used (e.g., Aspect, Back Office, BQI).
• Understands and can complete Period Business Reviews and the Weekly DM Summary.
• Proactively maintains and manages all unit R&M issues, keeping the restaurant in “like new” condition.
• Reacts promptly to changes in business trends, developing and implementing corrective action plans when necessary.
• Performs all other assigned duties or tasks.

Qualifications

• Candidates must be highly motivated, self-directed, and results driven with strong organizational skills, attention to detail and professional written and verbal communication skills.
• Ability to create a fun, exciting environment for guests and Team Members alike.
• Solid skills with basic mathematical computations.
• Proven track record of successfully managing multiple priorities in a fast paced work environment.
• Maintain confidential information, adhere to and enforce company policies, programs, and compliance issues.
• Minimum of 2 years restaurant or retail management experience; experience managing a restaurant with a full bar is preferred.
• High school education or equivalent; valid driver’s license to travel between units; satisfactory background check; ability to meet physical demands as described.
• Successful completion of Buffalo Wild Wings Management Certification program.

The duties of this position may change from time to time. World Wide Wings reserves the right to add or delete duties and responsibilities at the discretion of World Wide Wings, its managers or franchisor. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.