General Manager III - Store 9011 Adelphi, MD

Advance Auto Parts; Hyattsville (MD); On-site; USD 77,200 - 96,500; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Advance Auto Parts is seeking a General Manager for an on-site store. You will lead a team to achieve sales goals and deliver excellent customer service for both DIY and professional customers. Responsibilities include hiring, coaching, scheduling, and maintaining inventory and safety standards.

The role requires 2–3 years in retail leadership, strong P&L awareness, and flexibility for varied shifts. ASE-ready certifications and automotive knowledge are a plus.

Qualifications

• High school diploma or GED required; bachelor's degree in business or related area preferred.
• 2–3 years of experience managing a team of 10–20 in a fast-paced retail environment.
• Experience managing profitability and strong business acumen required.
• Able to work a variety of days, evenings, and weekends.

Responsibilities

• Achieve overall store sales goals and service objectives.
• Manage and grow Professional Customer relationships, and lead the team to execute action plans.
• Recruiting, selecting, developing, and engaging store Team Members; coaching and scheduling.
• Ensure accurate inventory and adherence to operational standards.
• Coach Team Members to meet customer expectations (DIY and Professional).
• Manager on duty responsibilities including coaching, floor management, safety, and problem solving.
• Lead change management and foster a diverse, respectful environment for customers and staff.
• Provide DIY service including battery installation and other services; support district/region as needed.

Skills

Retail management

Team leadership

Customer focus

P&L analysis

English proficiency

Scheduling & coaching

Safety compliance

Education

High school diploma or GED

Bachelor’s degree in business or related area (preferred)

Tools

MS Word

MS Excel

PowerPoint

Job description

• Achieve overall store sales goals and service objectives
• Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans
• Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store Team Members
• Ensure execution of all inventory and operational standards
• Coach all Team Members to deliver on Customer expectations (DIY and Professional)
• Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties)
• Ability to lead change management
• Embrace diversity and foster a respectful environment for both Customers and Team Members

Job Description

Primary Responsibilities

• Achieve overall store sales goals and service objectives
• Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans
• Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store Team Members
• Ensure execution of all inventory and operational standards
• Coach all Team Members to deliver on Customer expectations (DIY and Professional)
• Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties)
• Ability to lead change management
• Embrace diversity and foster a respectful environment for both Customers and Team Members

Secondary Responsibilities

• Provide DIY service including battery installation, testing, wiper install, etc.
• Assist District/Region in other functions upon request

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Ability to become ASE P2 certified or ASE ready equivalent
• Ability to execute and train project and product quality recommendations
• Advanced parts lookup and sourcing
• Ability to source from numerous places including special order, FDO, second source, etc.
• Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
• Ability to execute and train inventory systems and store equipment
• Ability to execute and train POS and Parts lookup systems
• Ability to review and analyze P&L statement
• Ability to recruit, select, hire and develop quality Team Members
• Ability to build and grow relationships with Professional Customers

Essential Job Skills Necessary for Success as a General Manager

• Working knowledge of automotive systems preferred
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers and upper management
• Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)
• Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
• Ability to review and analyze business reports, such as profit and loss statement (P&L)
• Hold others accountable, inspect work quality and give feedback in a way that is inspiring
• Ability to work an assortment of days, evenings and weekends as needed

Prior Experience that Sets a General Manager up for Success

• 2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail environment
• Successful experience managing profitability; proven financial and business acumen

Education, Certificates, Licenses, Registrations

High school diploma or general education degree (GED), Bachelor’s degree in business or a related area preferred.

Must have a valid driver's license

ASE Certification Preferred, But Not Required

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

Position is eligible for sales commission based on individual or store performance.

We comply with all applicable federal, state, and local laws.

Compensation Range

The good faith estimate for this role is between 77,200.00 USD and 96,500.00 USD salary for a new team member. The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).

Benefits:

Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting: https://jobs.advanceautoparts.com/us/en/benefits

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.