General Manager III - Store 4002 - Ocala, FL

Advance Auto Parts Inc.; United States; On-site; USD 65,000 - 110,000; Full time

Job summary

Advance Auto Parts Inc. is seeking a General Manager to lead store operations in the United States. You will drive sales, manage professional customer relationships, and lead a team to deliver top service and performance.

The role requires strong leadership, operational excellence, and a focus on customer satisfaction, safety, and process improvement. ASE certification and a valid license help, with comprehensive training provided.

Qualifications

• High school diploma or GED required; Bachelor's in business preferred.
• Valid driver’s license required.
• ASE certification preferred but not required.

Responsibilities

• Achieve overall store sales goals and service objectives.
• Manage and grow Professional Customer relationships/sales; build and hold team accountable to Customer action plans.
• Select, hire, develop, and manage store Team Members; coach and schedule.
• Ensure execution of inventory and operational standards.
• Coach Team Members to meet Customer expectations (DIY and Professional).
• Manage duty responsibilities including coaching, floor/phone management, task assignment and safety.

Skills

Automotive knowledge

English language

Microsoft Excel

Microsoft Word

PowerPoint

Customer relations

Team leadership

Education

High school diploma or GED

Bachelor’s degree in business or related area (preferred)

Valid driver’s license

ASE certification (preferred)

Tools

None

Job description

Primary Responsibilities

• Achieve overall store sales goals and service objectives
• Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans
• Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store Team Members
• Ensure execution of all inventory and operational standards
• Coach all Team Members to deliver on Customer expectations (DIY and Professional)
• Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties)
• Ability to lead change management
• Embrace diversity and foster a respectful environment for both Customers and Team Members

Secondary Responsibilities

• Provide DIY service including battery installation, testing, wiper install, etc.
• Assist District/Region in other functions upon request

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Ability to become ASE P2 certified or ASE ready equivalent
• Ability to execute and train project and product quality recommendations
• Advanced parts lookup and sourcing
• Ability to source from numerous places including special order, FDO, second source, etc.
• Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
• Ability to execute and train inventory systems and store equipment
• Ability to execute and train POS and Parts lookup systems
• Ability to review and analyze P&L statement
• Ability to recruit, select, hire and develop quality Team Members
• Ability to build and grow relationships with Professional Customers

Essential Job Skills

• Working knowledge of automotive systems preferred
• Speak and write English (Spanish a plus)
• communicate effectively and build strong relationships with Customers, peers and upper management
• Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)
• Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
• Ability to review and analyze business reports, such as profit and loss statement (P&L)
• Hold others accountable, inspect work quality and give feedback in a way that is inspiring
• Ability to work an assortment of days, evenings and weekends as needed

Prior Experience that Sets a General Manager up for Success

2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail environment. Successful experience managing profitability; proven financial and business acumen.

Education, Certificates, Licenses, Registrations

High school diploma or general education degree (GED), Bachelor’s degree in business or a related area preferred. Must have a valid driver's license. ASE certification preferred, but not required.

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

Position is eligible for sales commission based on individual or store performance.

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.

Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers. As of October 5, 2024, Advance operated 4,781 stores primarily within the United States, with additional locations in Canada, Puerto Rico and the U.S. Virgin Islands. The company also served 1,125 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands.