General Manager II

Service Experts LLC; Mesa (AZ); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

Life Insurance

Short/Long-term disability

Paid Time Off & Holidays

Training & Career Development

Job summary

Service Experts Heating & Air Conditioning in Mesa, AZ is seeking a General Manager to lead the service center, coordinate all personnel and processes, and drive profitability. Location: 6938 E Parkway Norte, Mesa, AZ 85212. Salary plus annual bonus opportunities.

Competitive benefits package available. The GM will analyze operating statements, prepare reports, set sales goals, coach staff, ensure payroll accuracy, and uphold HR standards across the company.

Qualifications

• BS or BA Degree in Business Administration or Operations preferred.
• 5+ Years of experience in the HVAC, Security, Pest Control, or similar customer service focused industries (preferred).
• Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet).

Responsibilities

• Analyze the operating statement for the center and departments and take appropriate action.
• Prepare and review the GM report and take action.
• Plan, set and achieve sales goals.
• Coach salespeople and drive customer communications.
• Utilize vendor programs to support operations and sales.
• Develop employees and pursue promotional opportunities across the company.

Education

Bachelor's Degree in Business Administration or Operations

Tools

Databases

Spreadsheets

Word processing

Internet

Job description

Welcome!

The General Manager directs and coordinates the total activities of the service center and provides Leadership to all personnel and processes of the center.

Location Address: 6938 E Parkway Norte, Mesa, AZ 85212 Pay: Salary + Annual Bonus Opportunity

Key Responsibilities

• Analyze the operating statement for both the center and individual departments and take appropriate action.
• Prepare/review the GM report and take appropriate action.
• Analyze determinants of profitability and take appropriate actions to adjust.
• Ensure employee payroll processes are accurate and on time.
• Apply appropriate accounting control principles (for A/R, A/P, payroll, etc.).
• Plan/set/achieve sales goals.
• Utilize multiple processes for generating and responding to sales leads.
• Coach salespeople.
• Ensure effective customer communications.
• Utilize features and benefits of key products & services to drive the value proposition.
• Profile customer marketing base and future customer niches and maintain customer files.
• Support/practice company Human Resource standards and guidelines.
• Conduct performance appraisals derived from ongoing performance feedback and provide appropriate counsel and discipline for employees.
• Develop employees and seek promotional opportunities for employees on a company-wide basis.
• Utilize established Vendor Programs whenever appropriate.
• Adhere to government safety guidelines and assure proper procedures are in place for handling accidents, fire, and emergency situations.

Desired Skills & Qualifications

• BS or BA Degree in Business Administration or Operations preferred
• 5+ Years of experience in the HVAC, Security, Pest Control, or similar customer service focused industries (preferred).
• Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet).

What Do We Offer You as a Service Experts Employee

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University
• Career Development opportunities
• Minimum Experience: 5+ years
• Minimum Education: Bachelor's Degree

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]

Company Home

Hello, Future Experts! Welcome to our employment portal, the ultimate destination for reviewing our current job listings and submitting your applications online. Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Headquartered in Richardson, TX, Service Experts Heating & Air Conditioning provides HVAC and plumbing maintenance and repair to homes and businesses. A strong focus on the customer experience has persisted throughout Service Experts’ history. Even today, Service Experts continues its strong focus on growth. Our goal is to be the best and biggest in the markets we serve. But one thing has always, and will always, define Service Experts: our unwavering commitment to our customers. Looking for the best when it comes to keeping your home safe, comfortable, and highly efficient? There’s an Expert for that.