General Manager II

Dufry Careers; Lihue (HI); On-site; USD 79,000 - 93,000; Full time

Job summary

Dufry Careers in Hawai'i seeks a General Manager II to lead a multi-unit food service operation near Lihue Airport. You will ensure the restaurant is clean, staffed, open for business, and operated to high standards. The GMII will drive P&L, customer service, and daily performance across units.

The role requires hiring, staff development, and promoting HMSHost as an employer of choice in the local community while maintaining strong engagement with guests and team members.

Qualifications

• Proven ability to lead a multi-unit restaurant operation.
• Experience directing staffing, scheduling and coaching.
• Strong focus on profitability and cost controls.

Responsibilities

• Open and close restaurant operations and ensure opening/closing checklists are completed.
• Deploy staff and resources to maximize profitability and meet objectives.
• Interview candidates and oversee hiring, promotion or status changes within the unit.
• Promote diversity and inclusion and ensure onboarding/offboarding procedures are followed.
• Read and interpret financial data to monitor progress toward unit goals.

Skills

Leadership

Staff management

P&L responsibility

Employee engagement

Tools

MIV

Crunch Time

Kronos

Job description

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Airport Location: Lihue Airport F&B

Advertised Compensation:$78,765.00to $92,664.00

The purpose of the General Manager II (GMII) position is to manage a complex QSR or Casual Dine Restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with annual sales generally in excess of $4M. The GMII ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards. The GM uses broad discretion and judgement to make great leadership decisions. The GMII is responsible for the overall success of the restaurant.

Essential Functions:

Open and Close

• Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements

Staffing/Deployment

• Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives
• Deploys staff and resources to maximize profitability within the restaurant, and accepts P&L responsibility.
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
• Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
• Ensures on-boarding and off-boarding of all restaurant associates, to include all activities related to compliance with proper badging requirements, orientation, OJT, and other company training/processes
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
• Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that will motivate team.
• Accepts, understands, adopts, trains and champions all Employee Engagement behaviors
• Ensures that the company has most current contact information for all associates working in the restaurant.

Product Availability/Working Equipment

• Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures
• Oversees receiving goods, processing invoices, and contacting vendors for supply chain issues/product availability.
• Maintains proficiency in management information systems and tools like MIV, Crunch Time, Kronos and other programs as utilized by the company.
• Monitors and maintains restaurant equipment, schedules routine service or repairs as needed.