General Manager I - Store 4405 - Urbana, IL

Advance Stores Company Inc (500); United States; On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health and wellness benefits

Job summary

Advance Auto Parts Inc. is seeking a General Manager in the United States to lead store operations, grow professional customer relationships, and drive sales with integrity.

The role requires understanding of store and automotive systems and the ability to troubleshoot and project assist for DIY services. The position is exempt, with a typical schedule of 5–6 days per week, about 11 hours per day, including nights and weekends.

Qualifications

• 5+ years of experience in store leadership or general management in retail
• Demonstrated ability to meet sales and service targets
• Proven ability to build and maintain professional customer relationships
• Experience managing inventory and store operations
• Strong communication and leadership skills
• Ability to work a demanding schedule including evenings and weekends

Responsibilities

• Achieve overall store sales goals and service objectives
• Manage and grow professional customer relationships and sales
• Hire, develop, coach, and schedule store team members
• Ensure execution of inventory and operational standards
• Coach team to meet customer expectations (DIY and Professional)
• Perform manager-on-duty duties including safety and opening/closing tasks
• Lead change management and foster an inclusive work environment
• Provide DIY services such as battery installation and wiper installation

Skills

Team leadership

Customer relationships

Sales targets

Store operations

Inventory management

English language

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Description

What is a General Manager? A General Manager must be committed to inspiring our team, helping our Customers succeed and growing our business with integrity. Professional level sales and management position capable of supporting functions on both sides of the business. The role requires understanding of store systems, automotive systems, parts knowledge and has the ability to identify, troubleshoot and project assist for DIY. Responsible for developing and maintaining Professional Customer relationships and program growth. Is accountable for achieving financial metrics and maintaining service and appearance standards.

Position is exempt and requires a minimum of 50-55 hours per week (excluding meal break periods). The average schedule is 5-6 days a week, 11 hour shifts, including rotating nights and weekends, with an hour for lunch. Additional hours may be required based on staffing, store conditions, sales to target, and other business demands. General Managers are required to work a schedule based on the needs of the business.

Primary Responsibilities

• Achieve overall store sales goals and service objectives


• Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans


• Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store Team Members


• Ensure execution of all inventory and operational standards


• Coach all Team Members to deliver on Customer expectations (DIY and Professional)


• Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties)


• Ability to lead change management


• Embrace diversity and foster a respectful environment for both Customers and Team Members

Secondary Responsibilities

• Provide DIY service including battery installation, testing, wiper install, etc. Assist District/Region in other functions upon request

Success Factors

• Friendly communication


• Ability to locate and stock parts


• Safety knowledge and skills


• Ability to become ASE P2 certified or ASE ready equivalent


• Ability to execute and train project and product quality recommendations


• Advanced parts lookup and sourcing


• Ability to source from numerous places including special order, FDO, second source, etc.


• Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services


• Ability to execute and train inventory systems and store equipment


• Ability to execute and train POS and Parts lookup systems


• Ability to review and analyze P&L statement


• Ability to recruit, select, hire and develop quality Team Members


• Ability to build and grow relationships with Professional Customers


• Essential Job Skills Necessary for Success as a General Manager Working knowledge of automotive systems preferred


• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers and upper management


• Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)


• Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent


• Ability to review and analyze business reports, such as profit and loss statement (P&L)


• Hold others accountable, inspect work quality and give feedback in a way that is inspiring


• Ability to work an assortment of days, evenings and weekends as needed


• Prior Experience that Sets a General Manager up for Success 2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail environment Successful experience managing profitability; proven financial and business acumen.

Position is eligible for sales commission based on individual or store performance.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.

Compensation Range

The good faith estimate for this role is between 63,100.00 USD and 77,300.00 USD salary for a new team member. The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).

Benefits

• Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families.

Find out more by visiting: Advance Auto Parts-Home California Residents

Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers. As of October 5, 2024, Advance operated 4,781 stores primarily within the United States, with additional locations in Canada, Puerto Rico and the U.S. Virgin Islands. The company also served 1,125 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands. Additional information about Advance, including employment opportunities, customer services and online shopping for parts, accessories and other offerings can be found at www.AdvanceAutoParts.com.