General Manager I - Store 1266 - Pittsburgh, PA

Advance-Auto-Parts; Pittsburgh (Allegheny County); On-site; USD 70,000 - 90,000; Full time

Job summary

Advance Auto Parts is seeking a General Manager in Pittsburgh to drive store sales and service while growing professional customer relationships. You will lead hiring, development and performance of a team, enforce inventory and operational standards, and manage on-duty store leadership to ensure safety and customer satisfaction.

The role requires strong financial acumen, 50-55 hour weeks, and flexibility to work evenings and weekends as needed. ASE certification is a plus.

Qualifications

• 2-3 years of experience managing a team of 10-20 in a fast-paced retail environment.
• High school diploma or GED;Bachelor’s degree preferred.
• Valid driver’s license required.
• ASE certification preferred, but not required.

Responsibilities

• Achieve store sales goals and service objectives.
• Manage and grow Professional Customer relationships and sales.
• Hire develop coach and engage store team members.
• Ensure inventory and operational standards are met.
• Coach team to meet customer expectations for DIY and Professional services.
• On-duty management including coaching, floor/phone management, and safety duties.

Skills

Team leadership

Customer relationships

P&L analysis

Operations management

Inventory control

Sales coaching

Education

High school diploma or GED

Bachelor’s degree in business

ASE certification preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

POS systems

Job description

Job DescriptionA General Manager must be committed to inspiring our team, as well as helping our Customers succeed and growing our business with integrity. Professional level sales and management position capable of supporting functions on both sides of the business. The role requires understanding of store systems, automotive systems, parts knowledge and has the ability to identify, troubleshoot and project assist for DIY. Responsible for developing and maintaining Professional Customer relationships and program growth. Is accountable for achieving financial metrics and maintaining service and appearance standards. Position is exempt and requires a minimum of 50-55 hours per week (excluding meal break periods). The average schedule is 5-6 days a week, 11 hour shifts, including rotating nights and weekends, with an hour for lunch. Additional hours may be required based on staffing, store conditions, sales to target, and other business demands. General Managers are required to work a schedule based on the needs of the business.Primary ResponsibilitiesAchieve overall store sales goals and service objectivesManage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plansSelection, hiring, development, performance mgmt., coaching, scheduling and engagement of store Team MembersEnsure execution of all inventory and operational standardsCoach all Team Members to deliver on Customer expectations (DIY and Professional)Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties)Ability to lead change managementEmbrace diversity and foster a respectful environment for both Customers and Team MembersSecondary ResponsibilitiesProvide DIY service including battery installation, testing, wiper install, etc.Assist District/Region in other functions upon requestSuccess FactorsFriendly communicationAbility to locate and stock partsSafety knowledge and skillsAbility to become ASE P2 certified or ASE ready equivalentAbility to execute and train project and product quality recommendationsAdvanced parts lookup and sourcingAbility to source from numerous places including special order, FDO, second source, etc.Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY servicesAbility to execute and train inventory systems and store equipmentAbility to execute and train POS and Parts lookup systemsAbility to review and analyze P&L statementAbility to recruit, select, hire and develop quality Team MembersAbility to build and grow relationships with Professional CustomersEssential Job Skills Necessary for Success as a General ManagerWorking knowledge of automotive systems preferredSpeak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers and upper managementUse Microsoft software effectively (Word, Excel required; PowerPoint preferred)Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentAbility to review and analyze business reports, such as profit and loss statement (P&L)Hold others accountable, inspect work quality and give feedback in a way that is inspiringAbility to work an assortment of days, evenings and weekends as neededPrior Experience that Sets a General Manager up for Success2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail environmentSuccessful experience managing profitability; proven financial and business acumenEducation, Certificates, Licenses, RegistrationsHigh school diploma or general education degree (GED), Bachelor’s degree in business or a related area preferred.Must have a valid driver's licenseASE certification preferred, but not requiredPhysical DemandsThe physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.California Residents click below for Privacy Notice:https://jobs.advanceautoparts.com/us/en/disclosures