General Manager I

Aramark; Worcester (MA); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Aramark is seeking an Account Lead to serve as the strategic and operational leader for a higher education dining program in Worcester, MA. You will oversee residential dining, retail venues, catering, and campus hospitality, driving excellence, client satisfaction, and employee engagement while aligning with Aramark's culinary philosophy.

You’ll champion a superior dining experience, develop high-performing teams, and deliver sustainable growth through innovation and accountability.

Qualifications

• Bachelor's degree preferred; equivalent experience considered.
• Minimum five years of progressive leadership in food service, hospitality, or higher education dining.
• Proven ability to manage large-scale dining, retail, catering, or hospitality programs.
• Strong financial acumen with budgets, P&Ls, forecasting and cost controls.
• Knowledge of food safety regulations for higher education dining.
• Proven ability to lead diverse teams and drive engagement.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and stakeholder relationship abilities.

Responsibilities

• Provide overall leadership and direction for all dining service operations.
• Develop and execute strategic initiatives to support operational excellence and revenue growth.
• Lead and inspire teams with a culture of accountability and continuous improvement.
• Model Aramark's values and hospitality commitment.
• Oversee residential dining, retail venues, catering, and campus hospitality programs.
• Drive compliance with food safety, sanitation, and regulatory requirements.
• Monitor financial performance and optimize margins and productivity.
• Partner with client and campus stakeholders to ensure satisfaction.

Skills

Leadership

Financial acumen

Strategic direction

Communication

Education

Bachelor's degree in Hospitality Management, Business Administration, Culinary Management, or related field

Tools

MS Office

Job description

Job Description

The Account Lead serves as the strategic and operational leader for a higher education dining program, providing overall vision, direction, and oversight for residential dining, retail operations, catering, and campus hospitality services. This key leadership role is responsible for driving operational excellence, financial performance, client satisfaction, and employee engagement while ensuring alignment with Aramark's mission, values, and culinary philosophy.

The Account Lead champions an exceptional campus dining experience, fosters strong client partnerships, develops high-performing teams, and delivers sustainable growth through innovation, accountability, and service excellence.

Compensation

COMPENSATION: The hourly rate or salary range for this position is $115,000.00 to $125,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, Aramark Careers - Benefits & Compensation.

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

Job Responsibilities

Leadership & Strategic Direction

• Provide overall leadership, planning, and direction for all dining service operations within the assigned account.
• Develop and execute strategic initiatives that support operational excellence, revenue growth, guest satisfaction, and client objectives.
• Lead and inspire teams through a culture of accountability, engagement, inclusion, and continuous improvement.
• Model and reinforce Harvest Table's core values, leadership principles, and commitment to hospitality.

Operations Management

• Oversee the daily operation of residential dining, retail food venues, catering services, and campus hospitality programs.
• Ensure consistent delivery of exceptional food quality, service standards, and guest experiences.
• Drive compliance with all food safety, sanitation, health, and regulatory requirements.
• Conduct operational reviews and audits to identify opportunities for increased efficiency, productivity, and service performance.
• Implement best practices and operational innovations that enhance the overall dining experience.

Financial Management

• Manage account budgets, financial reporting, and profitability goals.
• Drive revenue growth while maintaining strong controls over food, labor, and operating expenses.
• Monitor and analyze financial performance, including P&L statements, forecasts, and key performance indicators.
• Develop and execute action plans to improve margins, productivity, and overall financial results.
• Ensure achievement of both Harvest Table and client partner financial objectives.

Talent Development & People Leadership

• Support strategic recruitment, development, and retention top talent across the dining program.
• Mentor managers and frontline leaders to build leadership capability and succession strength.
• Foster a positive workplace culture focused on engagement, recognition, development, and accountability.
• Conduct performance coaching, evaluations, and development planning to maximize team effectiveness.
• Promote a safe, inclusive, and respectful work environment.

Client & Campus Partnership Management

• Build and maintain strong relationships with university leadership, client partners, students, faculty, and campus stakeholders.
• Serve as the primary liaison between the dining program and client partners.
• Identify partner needs, communicate operational performance, and proactively address opportunities and concerns.
• Support contract retention, growth opportunities, and new business initiatives.
• Ensure a high level of client satisfaction through responsiveness, transparency, and results.

Culinary & Brand Stewardship

• Champion Harvest Table Culinary Group's food philosophy, sustainability initiatives, and commitment to fresh, authentic dining experiences.
• Partner with culinary leaders to introduce innovative programming, menus, and campus dining concepts.
• Drive consumer satisfaction by ensuring quality, variety, and relevance of food offerings.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Culinary Management, or a related field preferred; equivalent experience considered.
• Minimum of five years of progressive leadership experience in food service, hospitality, contract dining, or higher education dining operations.
• Demonstrated success managing large-scale dining, retail, catering, or hospitality programs.
• Strong financial acumen with experience managing budgets, P&Ls, forecasting, and cost controls.
• Knowledge of state and federal food safety regulations and standards applicable to higher education dining.
• Proven ability to lead diverse teams, develop talent, and drive employee engagement.
• Strong analytical, organizational, and problem‑solving skills.
• Excellent communication and relationship‑building abilities with a wide range of stakeholders.
• Ability to manage multiple priorities and thrive in a fast‑paced, dynamic environment.
• Proficiency with operational reporting systems, financial analysis tools, and Microsoft Office applications.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.